Sales Customer Care

Gurdip Singh Mani

E-Mail: acy67i@r.postjobfree.com Mobile: +91-093********

Aspiring for managerial assignments in the field of Retail, Retail Research, Sales & Marketing and Business Development with an organization of repute.

Preferred Location: Kolkata

SYNOPSIS

A dynamic professional with 15 years of experience in Retail Store Operations, Sales & Marketing, Business Development & Client Relationship Management.

Currently working as Retail Manager- East with Safari Industries (I) Ltd, based at Kolkata

Experience in charting out sales strategies and enhancing business volumes & growth and achieving revenue & ROI benchmarks.

Proven skills in breaking new avenues & driving revenue growth by keeping abreast of market / competitor moves to achieve market-share metrics.

Competent in implementing SOP and finding new agent or franchisees for new stores in the region and area.

A keen communicator with an ability to relate people across all hierarchical levels in the organization.

PROFICIENCY FORTE

Retail Operations

Managing retail outlets for maximum product coverage.

Establishing new stores from scratch through props to enhance store display, stocks, visual merchandising.

Designing & implementing sales plans and new store concepts to generate increased sales for achievement of revenue targets.

Merchandise Management:

Designing merchandise Plan for new location based on the Market Segmentation and Competitors analysis.

Review merchandise performance of existing stores for better stock turns.

Sales & Marketing

Analyzing business potential, conceptualizing & executing strategies to drive sales, augment turnover and achieve desired targets.

Motivating and guiding associates / subordinates to strive for delivering superlative performance and productivity, thereby attaining corporate sales and revenue targets, within allocated funds and time limits.

Arranging marketing activities for an Area or particular Store to Improve Turnover.

Carrying out market Research at Store Level to Improve the Customer experience at the store for better Conversion rate.

In store Design and Communication

Very good understanding of the store interiors and customization of the store based on the target customer.

Working closely with design team to ensure maximum customization for target segment and store profile.

Customization of store layouts for better product visibility and circulation.

Business Development

Evolving market segmentation & penetration strategies to achieve targets.

Location mapping and finding potential business locations in the region with in-depth details. Finding suitable locations for new stores negotiating with landlords and proposing the profitable proposition to higher management.

Relationship Management

Interacting with the customers to gather their feedback regarding the products’ utilities at store level to improving customer service.

Maintaining relations with consultants / landlords for getting best locations in the region.

Maintaining cordial relations with customers to sustain the profitability of the business.

CAREER CONTOUR

Retail Manager-East, Safari Industries (I)Ltd. (From 2013 to going on):-

Retail Business Development- New exclusive stores, COCO,FOFO & LFR’s.

Lead generation, sourcing of suitable stores in the mapped and upcoming clusters for the region.

Identifying new opportunities – like non- traditional outlets/chains and tie up.

Negotiation of the LOI, Preparation of necessary documents for internal approvals.

Agreement negotiations and finalization of new stores/franchise.

Activity, budget calendar and execution for the region.

Carry out foot fall generation activities (BTL) as per the budget allocation so as to achieve the store targets.

Past Experience In A view

Brandhouse Retails Ltd ( Reid & Taylor / Belmonte at Kolkata, India )

As Retail Manager :– Since 2008 till 2013.

Store operations, Customer care, Visual Merchandising, Keeping records of the stocks, Setting sales target for the whole team, Ordering goods and keeping records of it.

SQUARE ONE ( A Multi Brand Store at Gariahat Mall, Kolkata, India )

As Floor Manager:- From 2005 to 2008.

Customer care, Visual Merchandising, Keeping records of the stocks, Setting sales target for the whole team, Ordering goods and keeping records of it.

BIG BIZZ ( A Multi Brand Store at Elgin Road, Kolkata, India )

Senior Sales Team Leader :- From 2000 to 2005

Customer Care, Visual Merchandising, Setting a target for the whole team, Ordering stocks and maintaining sales record.

SUMANGAL (A Multi Brand Store at Lindsay Street, Kolkata, India)

Senior Sales Executive :- From 1998 to 2000

Customer care, Visual Merchandising, Taking daily stock, Making daily sales report, Purchasing.

SCHOLASTICS.

2000 : B.A. from Calcutta University with 51%.

1988 : 12th from MG Rungta Academy with 54%.

1986 : 10th from MG Rungta Academy with 52%

IT FORTE

POS,Navision,SAP,Shoppers.

MS Office (Excel, Word & PowerPoint).

Internet Applications.

PERSONAL DOSSIER

Date of Birth: 17th March 1979

Languages Known: English, Hindi.

Address: Amrita Vihar Block – F, Flat –1/2 Garia Main Road, Kamalgazi, Kolkata – 700 103, India

Contact this candidate