Marilyn Stoutenburg

**** ******* *** • Bloomington, MN 55420 • acy65p@r.postjobfree.com

612-***-****

Summary of Qualifications

Accomplished and dedicated professional with extensive experience in Microsoft Office, data entry, ten key, and use of office equipment. Demonstrated experience in maintaining professional relationships through customer service, team work, training, mentoring and coaching. Proven record for research and problem solving; detail oriented. Easily adapt to change and accept challenges; a self starter with minimal supervision required. Highly organized and experienced event and meeting planner. Ability to prioritize multitasks and maintains high standards while calmly making sound decisions in difficult situations. Communicates exceptionally well, is highly ethical and maintains strict adherence to confidentiality guidelines.

Employment History

David and Susan Shuler, Orono, MN 2013 – Present

Nanny

Care for daily needs of two children by preparing meals, doing laundry and basic cleanup.

Plan and coordinate learning activities.

Play games.

Mead Johnson Nutrition, Minneapolis, MN 2011 – 2013

Regional Sales Coordinator – Part time

Support regional sales team by performing a variety of activities in support of the sales processes.

Process new stock orders in a timely manner.

Perform varied and moderately complex clerical duties.

Identify priorities and balance regional sales office needs with minimal supervision.

Respond to routine inquiries relating to company policies, procedures and benefits related issues.

On-board new hires and schedule training, maintain employee time records.

Coldwater Creek, Bloomington, MN 2009 – 2011

Sales Associate – Part time

Provide quality customer service by being present on the sales floor, listening to the customer, offering ideas, optimizing the sale with added items and making the customer’s experience memorable.

Process new stock in a timely manner and ensure the sales floor is well stocked.

Assist with floor set changes and meet all floor set directives set by corporate offices.

PACER Center, Bloomington, MN 2009 – 2010

Executive Coordinator

Provide administrative support to Executive Director.

Monitor daily calendar and schedule appointments, meetings and conference calls.

Schedule and arrange travel itineraries.

Assist with coordinating materials, preparing agendas and meeting notices for Board of Directors and other events or meetings.

Take minutes for Board of Directors Meetings and other executive meetings as necessary.

Schedule the logistics of and provide orientation to new employees.

Assist with preparing foundation grants.

Assist with annual Benefit activities.

Maintain a current filing system.

Reply to correspondence; letters, emails and telephone calls.

Assist with building management and issues.

Audit monthly timesheets for accuracy.

General Motors Acceptance Corporation LLC, Bloomington, MN 1996 - 2008

Human Resource Representative

Maintained personnel files and processed personnel transactions; timekeeping, payroll, workers’ compensation, benefits and insurance while following federal guidelines and maintaining the strictest of confidentiality.

Acted as first point of contact for internal employees in regard to payroll and benefit issues; escalated or directed employees to proper department for further assistance if necessary.

Acted as contact for benefit insurance carrier.

Processed compensation changes and employee status changes in HRIS system.

Posted job openings; recorded, responded to and filed resumes; conducted phone screens, and scheduled face-to-face interviews; on-boarded new hire by providing orientation and new hire package.

Administered training and development schedules for employees and followed for completion of training programs.

Supervised completion of bi-annual performance and development reviews for 84 branch employees.

Prepared and submitted monthly personnel and budget reports to branch management and regional office; applying strong attention to detail.

Organized and prioritized multiple tasks to meet demands and deadlines.

Maintained open communication with management of HR issues within the Minneapolis Business Center.

Executive Administrative Assistant

Provided administrative support to management team.

Answered and directed incoming calls.

Scheduled and set up meetings and conference calls.

Booked travel and lodging for management and branch employees.

Ordered office supplies.

Audited and maintained expense reports and credit card statements for Minneapolis branch.

Provided excellent customer service.

Dealer Service Center Sales Specialist

Maintained dealer relationships through telephone contact.

Communicated to dealerships changes in rates, programs and sales incentives.

Encouraged the use of GM products and services and answered any questions dealership staff may have had about the programs offered at GMAC.

Dealer Service Specialist

Audited contracts for accuracy and entered contracts into network database.

Balanced reports and processed funds for dealership incentive program.

Investigated and replied to Discounting Irregularities report.

Opened and distributed mail.

Found solutions to contract errors and followed up with dealers for corrected contracts.

Answered dealer questions in regard to dealer reserve statements.

Assisted in developing and conducting lease documentation training seminars for dealership finance employees.

Cleared open item general ledger entry errors for Minneapolis Business Center

Updated dealer records within the CARS system

Accounting Analyst

Investigated and solved dealer reserve problems

Assigned sight drafts to dealers

Maintained sight draft general ledger by following for proper clearing of funds issued through sight draft and Smart Cash entries

Assisted with the processing of retail and lease contracts

Prepared and administered performance reviews for five plus employees

Developed and administered action plans for employee development and training

Accounting Clerk

Process retail contract loan payments and prepare daily deposits.

Maintain dealer wholesale floorplan inventories by applying funds received, factory credit notifications, demo forms, and dealer trade agreements.

Calculate and provide loan payoff information to customers, insurance companies and banks.

Answer and direct incoming telephone calls.

Issue checks and maintain invoice follow-up.

Prepare monthly accounts receivable/accounts payable reports, send out billing statements and keep accurate files, provide regular follow up of 1099s.

Education

Concordia University, St. Paul, MN

Bachelor of Arts Degree 2008

Major: Human Resource Management

GPA: 3.58

Computer Skills

Microsoft Office 2010: Word, Excel, Access, PowerPoint, Visio, Outlook, People Soft, Lotus Notes, Taleo, ADP, SAP.

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