Elizabeth Chandler

*** * **** **

Boise, ID ***02

801-***-****

acy64s@r.postjobfree.com

CAREER AND MAJOR ACCOMPLISHMENTS

03. 2015 – 10.2016 ADA COUNTY – INDIGENT SERVICES DIRECTOR

Plans, develops, implements, coordinates, and directs the activities of the Indigent Services Division; Supervises personnel, assigns work, reviews and evaluates performance, counsels employees regarding programs, policies and procedures, resolves employee complaints, takes disciplinary action, interviews and hires employees, sets priorities, coordinates schedules and tracks time;

• Consults and coordinates with legal staff of the Prosecuting Attorney’s Office, Civil Division, on legal issues;

• Makes recommendations to the Clerk of the District Court and the Board of County Commissioners on matters relating to county Indigent Services;

• Conducts staff meetings;

• Establishes and implements divisional policies and procedures;

• Drafts divisions long and short term strategies for presentation and adoption to Clerk of the District Court;

• Develops and presents to the Clerk of the District Court a proposed budget;

• Monitors and analyzes approved budget and budgetary expenditures, accounts receivable and payable with regular updates to the Clerk of the District Court;

• Represents Ada County at conferences and workshops, and serves on community advisory committees, as requested;

• Negotiates contracts with providers;

• Oversees the presentation of indigent-related appeals to the Board of County Commissioners

03. 2015 – 10.2016 DIVURGENT – WEST COAST TERRITORY

Client Services Director, West Coast. Responsible for the client development cycle. Developed programs, fee estimates and consulting engagements. Work with recruiting team to hire consultants. Project management, focus on Go Lives, EPIC, Cerner and Meditech EMR systems, Dragon, Population Health, ICD-10 and Cyber security implementation in hospitals, health systems and affiliated partners.

11. 2013 – 03.2015 AMERICAN CANCER SOCIETY – SALT LAKE CITY, UT AND PHOENIX, AZ

Health Systems Manager. Lead point of contact for the agency to 20 hospitals; direct supervisor to five personnel for cancer patient services; advisor to healthcare companies and facilities for special cancer quality of life programs; coordinator for cancer services from patient and family to providers, CEOs, community and state/regional leadership to advance agency goals and mission.

Improved community-to-agency communication, resulting in a threefold increase in cancer patient referrals and agency services

Conceived, planned, and funded a cancer center for a Utah community ($200,000 contract): http://www.utahbusiness.com/articles/view/jordan_valley_medical_center_to_add_cancer_center

Developed cold calling training programs for 13 new hires

Established long term relationships with hospital leadership for 20 facilities

Organized and presented education seminars for over 2000 medical staff

Solicited and secured twelve contracts with hospitals and medical agencies, bringing new monies ($320,000) to cancer reasearch and quality of life programs

End of Life legislation program lead for American Cancer Society in Arizona; presents to Arizona lawmakers concerning quality end of life issues

Member of Utah Medicare Expansion Coalition; presentations to Utah lawmakers resulted in passing of the bill in February 2014

10. 2012 – 11. 2013 KINDRED HEALTHCARE - SALT LAKE CITY, UT

Admissions and Marketing Manager. Chief administrator for an 80 employee

rehabilitation center that serviced 120 patients; lead coordinator

for all new and established business, including Medicare/Medicaid, Veterans

Administration, regional health plan agencies, and the community;

Created and implement marketing budget for facility

Patient support around barriers in the complex rehab care system to help ensure effective treatment and discharge.

05.2012 – 10.2012 LHC, GROUP – EASTERN IDAHO

Regional Sales and Marketing. Five hospitals, 250 physicians, fifteen skilled nursing

facilities for the southeastern Idaho territory.

Generated the highest sales volume in area within the first two months of hire

Founded a ‘meals on wheels’ program for Rexburg, Idaho with local community centers and medical provider offices, serving over 300 people in need

Cultivated excellent relationships with over 80 regional physicians and providers, resulting in significant repeat business

02.2011 – 04.2012 DAIIHCI-SANKYO INC – EASTERN IDAHO

Pharmaceutical Sales Representative. Eastern Idaho

Managed new territory marketing and selling cardiovascular and GI

Pharmaceuticals

Prescriptions in my region increased from number 278 to number 45 in nation in 6 months

Exceeded all quotas by minimum of 10% for every quarter

Established long term relationships with over 200 pharmacist, hospitalists, and physicians

Offered company contract for the entire state of Idaho

11.2000 – 02.2011 PUBLIC EMPLOYEES HEALTH PLAN – SALT LAKE CITY, UTAH

Provider Relations Specialist. Lead specialist for health insurance

company. Main contact sent to providers offices to maintain relationships.

Designed the web site for PEHP providers: https://www.pehp.org/providers

Lead investigator on 27 billing fraud cases leading to fourteen trials, a recoup of $28,000 and four providers indicted for serious medical fraud

EDUCATION

05.2003 – 07.2008 UNIVERSITY OF PHOENIX

BS, Business Marketing; emphasis in Healthcare Marketing

08.2015– CURRENT WESTERN GOVENERS UNIVERSITY

Masters of Health Care Administration

INTERESTS AND COMMUNITY ACTIVITIES

2014 – Current HIMSS The Healthcare Information and Management Systems Society is a nonprofit organization whose goal is to promote the best use of information technology and management systems in the healthcare industry.

2012 - Current P.E.O. Philanthropic organization celebrating the advancement of women through scholarships, grants, awards, loans and stewardship of Cottey College.

2013 – Current Miss Amazing Pageant The hope is through the pageant girls and women with disabilities will be given the chance to reach their full potential.

2013 – Current ACS CAN The nation’s leading cancer advocacy organization that works to make cancer issues a national priority.

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