Hotel General Manager / Regional Manager

Gianmarco Cavagliano V.

Riviera Maya, México

Tel. + 52 1-984-***-****

***********@*****.***

***********@**.***

linkedin.com/in/gianmarcocavagliano

OBJECTIVE: Director of Operations / Regional Manager / General Manager. SUMMARY: Professional in the hospitality industry with over 20 years of experience managing hotels, leading and motivating work teams. Experience in Sales & Marketing and Operations. I have participated in all the processes of a hotel, from the due-diligence to the design, construction, remodeling, openings, take overs and management. Held Regional positions at international levels, responsible for multiple business units, from 200 to 750 rooms, an approximate consolidated annual income of $70 million. Experience in 4 and 5 star all-inclusive resorts, as well as business hotels. Empathic person close to the work teams, stable, loyal and committed to the companies. Strength in public relations with guests and employees, experience in dealing with multi owners properties, labor unions, local authorities and associations. Focus on quality and an eye for detail. Efficiency in managing operating costs and strategies to drive income. Financial analysis, decision making and problem solving. Nationalities, Italian, Mexican and Dominican. WORK EXPERIENCE

CATALONIA HOTELS & RESORTS – Dominican Republic Jan 2014 - Mar 2016 Regional Manager DR.

Implemented the Regional Manager position in DR. Responsible for all business units of the company within the territory. Corporate departments under my supervision, Human Resources, Purchasing, Sales and Marketing, Administration and Projects. Responsible for the operation of 4 hotels, beach club, golf course and casino. Catalonia Bavaro Beach 5* 688 rooms, Royal Bavaro 5* (adults only) 277 rooms, Catalonia Gran Dominicus 4* 415 rooms and Catalonia Santo Domingo 5* 228 rooms, former Hilton Santo Domingo.

Construction and opening of the Pearl Beach Club, an innovative concept in the destination, with 4,000 square meters of construction, 3 pools, restaurant and concert area.

Due Diligence and takeover of the Hilton Santo Domingo. 5 stars property with 228 rooms a convention center of 1,500 square meters.

Refurbishment of common areas and construction of new rooms in the hotels of the group.

Helped maintain and improve the positioning in the certification of the Great Places to Work Institute.

Contributed to maintain and improved customer satisfaction indicators.

Development of new culinary concepts and new restaurants. CATALONIA HOTELS & RESORTS – Riviera Maya, México May 2007 - Dec 2013 Regional Manager Mexico

Responsible for the operation of 4 hotels, Catalonia Riviera Maya 4* 428 rooms, Catalonia Yucatan Beach 4* 200 rooms. Catalonia Royal Tulum 5* (adults only) 288 rooms, Catalonia Playa Maroma 4* 415 rooms. Corporate departments under my supervision, Human Resources, Purchasing, Sales and Marketing, Administration and Projects.

Take over the Catalonia Royal Tulum, formerly Copacabana Hotel.

Construction of 100 new suites and superior rooms, Japanese restaurant and a 1,400 square meters SPA.

Help to implement the philosophy of Great Places to Work Mexico, and achieved the certification in five years in a row.

Cameleon Marival, Puerto Aventuras - Mexico Oct 2001 – May 2007 General Manager

Property owned by Transat Group and Mexican investors. Operated by Marival Hotels and acquired by Catalonia Hotels in May 2004, to become the Catalonia Riviera Maya and Yucatan Beach, where I stayed as General Manager.

Construction and opening of the Club Lookea (Yucatan Beach) 200 Rooms.

Crisis Management during hurricanes Emily and Wilma in 2005, with both hotels at 100%. Then the reconstruction and opening in both occasions.

Due diligence of the Catalonia take over and process Implementation of new standards. Allegro Resorts Corp., Dominican Republic Nov 1993 – Sept 2001 Started as Sales Manager for Latin America, after 2 years I was promoted to Manager of Quality Control, overseeing 21 hotels in DR, Mexico and Venezuela. Two years later I moved to Operations as Rooms Division Manager of Allegro Resort Bavaro 500 rooms. I was then promoted to Resident Manager at Jack Tar Village St. Kitts and Turks & Caicos. In August of 1999, I was promoted to General Manager of the Caribbean Village Playacar 300 rooms. Then relocated in 2001 to the Caribbean Village Cancun as General Manager. EDUCATION

Bachelor Degree in Hotel Administration 1987-1994 PUCMM. OTHER STUDIES

Cornel University, Ithaca, NY. (Strategic Financial Management for hotels. Essential Skills for Leadership. Hospitality Financial Management. Building and Leading Service Oriented Teams. Leading & Motivating People in the Real World).

Great Place to Work Institute. (Leadership Centered in Trust).

Frankling Covey. (Primero lo Primero. Siete Hábitos de la Gente Altamente Efectiva. Liderazgo Centrado en Principios).

LANGUAGES

• Spanish – Native tongue.

• English – Advance level.

• Italian – Intermediate level.

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