JYOTHI ANAND

***** ****** *****

Centreville Va *0120

Cell: 703-***-****

acy5z0@r.postjobfree.com

US Citizen (Public Trust)

Objective:

To seek a challenging career as a Software Tester, Manual/Functional Tester Performance Engineer and implement SQA Principles in Software Development in areas of Client Server technology, Object Oriented Development, Web applications, ecommerce and B2B solutions

TECHNICAL PROFICIENCY

Testing Tools: HP- Load Runner, Win Runner, Jira,

Test Mgmt Tools: HP-Mercury Quality Center, ALM, Jira, Performance Centre 11.5, Wily

Web Technologies: HTML, XML

Servers: MS IIS, Apache, Web logic.\, Load Balancer

Database: MS SQL Server, MS Access, Oracle 11, Peoplesoft 8

Platforms: Windows 8/7/XP/ NT/ 2000/98, UNIX, Mac OS X, Mainframes, Pega 7.1.9

PROFESSIONAL EXPERIENCE

FEMA Functional Tester Oct 2016-Decemeber 2016

FEMA Information Technology Services plans to cater to the world class services, guidance with its products and services to meets the needs of FEMA’s emergency managers and stakeholders nationwide. The EADIS (Enterprise Applications Development Integration and Sustainment) is designed program

to ensure in applying the SELC (System Engineering Lifecycle to Department of Homeland Security. This application was to support the implementation of Single Sign on (SSO) solution for all systems, allowing users and partners to access these FEMA apps using PIV Cards and PIN.

Documented high level requirements, assumptions, and dependencies that are with

Work Order scopes schedules and quality

Worked for all the 7 Solutions and created high level requirements

Defined requirements basing on the structure of previous WO(Work Orders)

Collecting and analyzing the technical requirements for all the solutions

Assessing FEMA’s environments and solution options

Involved in writing functional test cases for Axway(Tumbleweed) to validate using

real time digital certificates that typically reside on Smart cards like PIV PIV-I and CAC card

Involved in writing functional test cases for Centrify (DirectControl) which

Provides a centralized repository for managing privileged account access into servers,

Direct Audit provides enterprise audit log management tying all activity back to individual users for improved accountability

Involved in writing functional test cases for SOPHOS Verismic and end point agents on the management agents on FEMA devices which involves patch and security management via Cloud Management Suite

oInvolved in writing functional test cases for Derived Credentials which allows greater

flexibility for PIV enabled applications and operations on Mobile devices

Involved in assessing FEMA’s public websites for compliance with OMB 15-13 and writing functional test cases with regard to HTTPS and HSTS policy in place

Involved in creating high level requirements for AD migration of FEMA AD 2008 to 2012(upgrade of EP accounts)

Created Functional Test cases for all the solutions

Test cases were created based on granular examples with many scenarios

Attended Meetings related to stakeholders, and system owners/region to deliver information regarding Questionnaires

Involved in the technical discussions/deep dives with the system owners

Involved in communication with the system owners and leads regarding functional test cases for PIV enablement

oInvolved in daily status reports/weekly reports

Department of Justice (ATF) Jan 2016 – September 2016

ATF is a law enforcement agency in the United States’ Department of Justice that protects our communities from violent criminals, criminal organizations, the illegal use and trafficking of firearms, the illegal use and storage of explosives, acts of arson and bombings, acts of terrorism, and the illegal diversion of alcohol and tobacco products. They are in partner with communities, industries, law enforcement, and public safety agencies to safeguard the public serve through information sharing, training, research, and use of technology.

Responsibilities

Involved in Installation of HP Software in Head Quarters

Co-coordinating with different teams, with Installation via Remote Login

Involved in setting up Load Generators in Local

Involved in assuring the connections in Local

Involved in Manual testing and logging in Defects in Pega 7.1.9

Work with the development, network teams and other project teams to tune the test environment as necessary.

Creating Scripts in DEV/Performance Environments

Customized Vuser scripts in LoadRunner for parameterization, correlation queries,

transaction points, rendezvous point and created scenarios using LoadRunner Controller.

Creating Scripts in People plus Enterprise

Worked on existing scripts with respect with headquarters

Monitor Load testing using 3000 users

Monitored Stress testing using 9 users 3000 users

Performed testing in HQ extensively

Measured the response time in HQ

Performance testing conducted and DBA 's monitored the Load Balancer switch

for all the locations

Monitored Performance via the Performance Monitors

Identified the bottlenecks and provided solutions to the development team

Generated reports for Local/HQ/Different Locations

Presented to the Client with the Transaction Response Times

Suggestions and Recommendations followed

Prepared Weekly Status Reports

Prepared Monthly Status Reports

Prepared Documentation for installation and Test plan

FEPOC- CAREFIRST May 2015 - Jan 2016

Performance Engineer

FEPOC also known as Federal Employee Program Operations Centre, processes claims for Carefirst. To be the solution and service provider of choice to the Federal Employee Program®. FEPOC is technology and health-care industry experts who deliver innovative and intuitive products and services to health-care marketplace.

Responsibilities

Analyzed the design and implementation of business applications, middleware, database, operating system, and hardware components and ensure that all system components are designed and tuned to acceptable levels of performance and resource utilization

Participated in technical architecture and design discussions to determine the most appropriate performance testing model

Partners with the Development, Application & Infrastructure Architecture and Technical Services teams to create test data, test scripts and test scenarios

Develops automated performance testing solutions using HP Loadrunner

Develops, maintains, recommends, documents and supports tools and backend utilities to perform automated performance testing

Created and presents a Performance Planning Strategy that outlines Current Production Workload distribution, Performance Requirements and Test/Production Environment Requirements and Performance Optimization results

Performed the following Communication tasks

Liaise with project stakeholders on an ongoing basis

Ensure effective communication within and outside of the project team

Report status to Resource Manager on a regular basis

Assist Resource Manager in preparing and reporting statuses to Sr. Management and other Project Stakeholders

Monitor Load testing using 50 users

Monitored Stress testing using 50 users

Monitored Performance via the Performance Monitors in Wily

Identified the bottlenecks and provided solutions to the development team

Generated reports for all the tests

Presented to the Client with the Transaction Response Times

Suggestions and Recommendations followed

Prepared Weekly Status Reports

Prepared Monthly Status Reports

Prepared Documentation for installation and Test plan

Uploaded testplan,scripts,Analysis report on Sharepoint

Department of US Environment Protection Agency March 2015 - May 2015

Office of the Chief Financial Officer OTS

Performance Engineer

The EPA has its headquarters in Washington Dc regional offices for each of the agency's ten regions, and 27 laboratories. The agency conducts environmental assessment, research, and education. It has the responsibility of maintaining and enforcing national standards under a variety of environmental laws, in consultation with state, tribal, and local governments. It delegates some permitting, monitoring, and enforcement responsibility to US States and the federally recognized tribes. EPA enforcement powers include fines, sanctions, and other measures. The agency also works with industries and all levels of government in a wide variety of voluntary pollution prevention programs and energy conservation efforts.

Responsibilities

Extensively worked for Peoplesoft 8 on HR Modules Employee Submitting Timesheet/ Leave Management System.

Used Https protocol for recording the scripts

Involved in Installation of HP Software in Head Quarters

Involved in installation of HP Software in different locations via Remote Login

Involved in setting up Load Generators in Local/HQ/Different Locations

Involved in assuring the connections in Local/HQ/Different Locations

Involved in Manual testing and logging in Defects

Work with the development, network teams and other project teams to tune the test

environment as necessary.

Creating Scripts in DEV/Performance Environments

Customized Vuser scripts in LoadRunner for parameterization, correlation queries,

transaction points, rendezvous point and created scenarios using LoadRunner Controller.

Creating Scripts in People plus Enterprise

Worked on existing scripts with respect to Employee/Manager/Timekeeper

Worked on enhanced scripts for Absence Leave Request/Manager Approval

Monitor Load testing using 9 users/1500 users

Monitored Stress testing using 9 users/1500 users

Performed testing in HQ/RTP/Cincinnati locations

Measured the response time in all these locations

Performance testing conducted and DBA 's monitored the Load Balancer switch

for all the locations

Monitored Performance via the Performance Monitors

Identified the bottlenecks and provided solutions to the development team

Generated reports for Local/HQ/Different Locations

Presented to the Client with the Transaction Response Times

Suggestions and Recommendations followed

Prepared Weekly Status Reports

Prepared Monthly Status Reports

Prepared Documentation for installation and Test plan

Export-Import Bank of US, Washington, DC May 2011- March 2015

Performance Engineer

Export-Import Bank of the United States (Ex-Im Bank) is an independent federal agency that supports and maintains U.S. jobs by filling gaps in private export financing at no cost to American taxpayers. The Bank provides a variety of financing mechanisms, including working capital guarantees and export credit insurance, to promote the sale of U.S. goods and services abroad. Ninety percent of its transactions directly serve American small businesses.

Responsibilities:

Involved in preparing Test Plan and Test Cases based on business requirements.

Created test cases in Quality Center ALM on the basis of the user stories.

Executed the test cases manually and through test scripts and logged the results in the test report to ALM.

Used Quality Center to report and track bugs and impediments.

Attended daily scrum meetings early morning with the developers and architects to report on what was done day before, what was to be done that day and report any impediments.

Reported testing progress at the end of every sprint in the Sprint Review Meeting.

Participated in the Sprint Planning Meeting before the start of a new sprint to discuss what can accomplished in it.

Create, customize and edit LoadRunner.11.5.1, 12 scripts for identified business processes.

Create load testing scenarios that simulate real life application usage and its business processes.

Created scripts using LoadRunner HTTP/HTML web services, Oracle & GUI protocols, executed scripts using Virtual User Generator, Controller & Analysis.

Tested up to 1,000 virtual users using Controller.

Monitored analyzed server performance in various virtual users load.

Tested the functionality of each screen to monitor proper navigation.

Conducted daily Scrum meetings with Product Owner, Scrum Master, Business and development team to verify bug fixes and update bug status for third party applications.

By using LoadRunner 11.5 Analysis, generated various reports for higher management.

Work with the development, network teams and other project teams to tune the test environment as necessary.

Extensively worked on VuGen and used Controller to perform Load Test and Stress Test.

Defined performance test strategy, performance test cases, load scripts and documented the issues and re-tested software fixes to ensure the issues are resolved.

Identify the bottlenecks in the application performance, conduct analysis by monitoring available graphs and provide recommendations to supervision to improve the performance.

Involved in preparing test strategies documents for Manual & Automation testing.

Customized Vuser scripts in LoadRunner for parameterization, correlation queries, transaction points, rendezvous point and created scenarios using LoadRunner Controller.

Northern Trust Bank, Remote Work Jan 2010 – May 2011

SR QA Analyst

The project consisted mainly of host / LOB integration of web applications like Customer Relationship Manager and other core banking applications that house main products like Checking (IM), Saving (ST), Consumer Loans (AM), Commercial Loans (Shaw), Combined Statements (SC), ACH (PEP+) as well as many distributed applications that use the host applications and connect to other distributed applications as well as third party applications. The distributed applications converting as a part of this integration included Retail and Small Business Internet Banking, Treasury Direct, IVR, Credit Card Processing (TSYS), Wires, Mortgage, Forex, Collections, Call Center.

Responsibilities:

Led and managed a team of 3-5 QA testers onsite as well offshore globally.

Wrote Test Plan and Test Cases according to business requirement.

Wrote Test Cases using MS Excel.

Creating and updating test cases based on new and/or /updated functional or interface requirements

Performed software web testing for multi-family lending group commercial loan origination packages.

Performed manual functional and regression testing as well as automated testing in Web applications for aggregate debt, commercial data warehouse and automated appraisal and schedules of real estate owned.

Performed requirement traceability by setting automatic alerts for tracing changes in the requirements and system maintenance

Imported test cases from MS Excel, MS Word to HP Quality Center.

Participated in weekly meeting with the management team and walkthroughs

Tested applications and documented results and bugs including documentation of information useful in the debugging process

Generated the test execution report in HP Quality Center to be reviewed by the QA Manager and development team.

Developed automated test scripts defining scenarios and procedures to test the performance of the application using LoadRunner Tool.

Using LoadRunner, execute multi-user performance tests, used online monitors, real-time output messages and other features of the LoadRunner Controller.

Analyze, interpret, and summarize meaningful and relevant results in a complete Performance Test Report.

Conducted performance testing of the application by running various VuGen scripts in order to determine the maximum number of users that can log into the application at a given time by using LoadRunner.

Utilized LoadRunner conduct stress testing of the application in order to determine the yield point of the application by subjecting to heavy loads.

Used Controller to Launch 100, 180, 220 concurrent users to generate load.

Analyzed LoadRunner test result involved in preparing test plan and test cases based on the analysis of the business requirements.

Attended weekly defect report meetings and presented progress update status.

SunTrust Bank, Baltimore, MD Jan 2008 – Dec 2009

QA Analyst

The Commercial Loan Services Online initiative will provide a web-based product to allow external and internal users to make loan payments, advances on lines of credit, allow access to loan transaction history, deliver online billing. This project involved implementing an online database for the users to enter technical problems and request service. The software allotted the requests to the technical staff depending on their areas of expertise and recorded the amount of time required to service the requests. Online summary of the various requests and time taken for each were provided to facilitate faster response to future customer requests. The system allowed users to check the status of their requests using an online interface and provided notifications to the user via email once the request is satisfied. My duties were to develop test protocols to verify that systems used in operations were in compliance with specifications.

Responsibilities

Managed various testing activities throughout the Software Testing Lifecycle (STLC) for multiple projects.

Involved in implementing a uniform QA process among all the projects that I was involved in.

Attended Change Request Meetings to ensure products and changes are fully documented for further Test changes.

Followed Agile Methodology to emphasize on real time communication over written documentation and to minimize risk by implementing software test effort in short time sprints or iterations.

Managed and Conducted Defect Review and Test Execution Status meetings with cross project team members.

Managed various modules of Quality Center (i.e. Requirements, Test Plan, Test Lab, Defects) for various projects. Responsible for creating user groups and maintaining user security for various projects as QC Project Admin.

Performed various types of testing such as Functional, Regression.

Created Test Plans and Scenario which describes the features and functions to be tested.

Prepared Test Cases based on Business Requirements and required documents.

Actively participated in the weekly Project Status Meetings.

Assigned test cases to responsible testers through by creating various Test Sets in Test Lab module.

Produced various test reports such as Test Execution Status, Test Execution Summary/Progress, Defect Status, Defect Summary, Defect Inject Rate on daily and weekly basis and submitted

Contributed functional and technical assistance/production support, including service requests and remedy tickets.

Detected, reported and tracked defects using Mercury Quality Center.

Generated and created VuGen/Vuser scripts using Vuser Generator and created scenarios in LoadRunner controller.

Ran the scenarios & analyzed the results by monitoring the scenarios using LoadRunner.

Analyzed the load test results including transactions by drilling down, merged graphs (overlay graphs, correlate graphs), cross result graphs and auto correlating measurements and thus focusing on behavior patterns and identifying problematic elements using the LoadRunner Analysis tool.

EDUCATION

Bachelors in Accounting 1993

Law Legum Bachelorum from Osmania University India, 1996 (JD) in US

AAS Paralegal Studies in NOVA 2001

Proficiency in South Asian Languages Hindi, Kannada, Telugu, Marathi

Volunteer for Asha For Women (Domestic Violence Victims)

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