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Customer Service Supply Chain

Location:
Athens, Attica, Greece
Posted:
March 07, 2017

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Resume:

Alexandros P. Bon

Mobile: +30-694*-******

E-mail: acy5w1@r.postjobfree.com

Background Summary

Many years of working experience in all facets of Operations Management, Logistics, Supply Chain, Warehouse, Distribution, Call Centers and Customer Service within major multinational and local companies in Food Industry, Cosmetics, White Appliances, Auto Spare parts and Publishing industries; expertise in Start-ups and Turnaround Management, Improvement Project Management and People Management.

University Degree in Physics & Mathematics.

Continuous Professional Development through Logistics / Management training..

Very good knowledge of Ms Office, CG-Soft, Eurofasma, ComPakWin ERP, Maximum, Unixfor ERP, Optimum, Emphasis ERP, SAP ERP, Atlantis ERP.

English (very good), French (moderate)

Work Experience

EFOTRO - TROFODOTIKI Ltd. 01 / 2012 - TODAY

Hellenic Company, with more than 30 years presence in the Food Industry.

Operation Manager

Reporting to the General Manager (owner of the company), in charge for: Internal procedures Warehouse & Distribution, Supply Chain, Ordering, Customer Service, Call Center, Procurement, Trucks, Employees. Responsible for the design – start up and growth of this department, from 0 base. Management of 6 trucks and 15 subordinates.

LOGISTICS/OPERATIONS/SUPPLY CHAIN FREE LANCE CONSULTANT 04 / 2010 – 12 / 2011

NUTRIMETICS INT’L HELLAS (TUPPERWARE GROUP) 06 / 2003 – 03 / 2010

Multinational (Blue Chip) Cosmetics Company; annual turn over € 8.500.000

Operation Manager

Reporting to the General Manager, in charge of the Warehouse & Distribution, Supply Chain, Ordering, Customer Service, Invoicing, Call Center, Retail Sales (central and branch stores) & Procurement Dpts. Responsible for 4 Warehouses management (2 central & 2 in Athens & Salonica Branches with 1.100 product codes of €1.200.000 value), Routing of 3 company tracks, Management of 33 subordinates and €1.000.000 Expense Budget.

Key Accomplishments

Initiated and established company operational procedures (for the Greece affiliate).

Reduced costs and delivery time while improving overall company services level.

Reduced delivery time to the customers by 50% through new improved agreements with ELTA and Courier services.

Reduced dispatching errors to customers to 0.1% and products recollection time by 50% by establishing appropriate new dispatching control procedures.

Increased external suppliers credit period by 50%, reduced warehouse stock by 35% and improved ITO by 30% through appropriate negotiations and better cooperation with Sales & Marketing Dpts.

Improved inventory forecasting and control leading to zero out-of-stock situations, zero expired products and no extra urgent orders placement.

Improving products delivery time and cost to company branches while improving working hour yield.

Successfully completed company relocation project (from initial market research in real estate, office equipment, office machinery & maintenance etc. to new building contracting, offices move and securing full company functionality). The move of 2 different company offices and 1 warehouse into 1 vertical building structure resulted in operating costs reduction by 35% while enhancing overall company’s image.

PATAKIS PUBLISHING HOUSE S.A. 02 / 2002 –05 / 2003

Publishing Company; annual turn over € 13.000.000

Logistics Manager

Reporting to the Managing Director, accountable for the organization and operation of the new Central Warehouse in Aspropyrgos (6.500 m2, 12.500 product codes of €6.000.000 value), Raw Materials & End Products Inventory Planning, Supply Chain and Warehousing, coordination of books reproduction, invoicing & customer service depts., coordination of titles import from abroad, delivery of all orders in Greece & abroad, routing of 5 company trucks, management of 48 subordinates and € 800.000 expense budget.

Key Accomplishments

Set up and organized the operation of the New Central Warehouse, securing optimum inventory levels in Raw Material & End Products, in cooperation with Production Dept.

Established the ERP system and performed appropriate adjustments in line with company needs.

Secured timely products delivery to company 3 stores and to customers in Athens and all over Greece through optimum routing of the 5 company trucks.

SANYO HOLDING – CLUB ELECTRIC S.A. 03 / 1998 – 01 / 2002

(Blue Chip) White Appliances Commercial Company; annual turn over € 18.000.000

Logistics Manager

Accountable for the Central Warehouse organization and management, inventory planning and control (2.900 product codes of € 3.900.000 value), timely delivery of products to 20 company stores and to customers all over Greece, routing of 8 company tracks (service, timetable, etc.), Reverse Logistics, Supply Chain, Customer Service & Products Service department operations (€ 2.000.000 budget) and the management of 28 subordinates.

Key Accomplishments

Participated in the development of 18 new company stores – from 2nd to 20th store.

Participated in the establishment of Group ERP system, performing all appropriate adjustments.

Negotiated successfully and implemented seamless transfer of activities to 3PL partner whilst ensuring continuity of supply at all times.

Education & Skills

STUDIES UNIVERSITY OF PATRAS

Degree in School of Sciences (Physics & Mathematics).

LANGUAGES English (very good), French (moderate)

IT LITERACY Ms Office, CG-Soft, Eurofasma, ComPakWin ERP, Maximum, Unixfor ERP, Optimum, Emphasis ERP, SAP ERP, Atlantis ERP.

SEMINARS «New Ways in Warehouse Management»

«Warehouse Organization & Management»

«Land & Sea Transportation»

«Inventory Management & Forecasting»

«Business Logistics (part I & II)»

«Logistics & Supply Chain Management»

«Customs Clearance – VAT & International Import – Export Procedures»

«Safety & Responsibilities in Loading & Transportation of Goods»

«Building Up the Supply Chain»



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