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Charles R. Gombert

Fuquay-Varina, NC • 919-***-**** • c acy5tz@r.postjobfree.com

FRONTIER FIOS TEAM LEAD NT TIER 2 TECHNICIAN

Diligent Experienced Determined

Meticulous data technician, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes:

● Experience performing Site Survey Assessments

in a commercial and industrial setting

● Experience performing LAN hardware

infrastructure changes (Layer 1-3)

● Knowledge of fiber optic technologies

● Knowledge of LAN switch configuration

technologies

● Ability to install and implement new fiber optic cabling ad Cisco switches during LAN

infrastructure upgrades

● Ability to self-manage concurrent running

projects

● Skilled at building strong team environments

● Foster open communications with quality in

mind

● Knowledge of LAN infrastructures to include

Cisco Switches (Layer 2 and Layer 3)

● Understanding of troubleshooting Cisco router

and switch configurations

● Ability to interface directly with vendors and

local maintenance personnel regarding LAN

hardware implementation

● Ability to perform asset equipment

CERTIFICATIONS

● ADTRAN Technical Solutions Associate - Internetworking

● ADTRAN IP Business Gateways

● ADTRAN Unified Communication Appliance Solutions

● ADTRAN Unified Communication Server Solutions

● ADTRAN Wireless LAN

● CompTia Cloud Essentials

PROFESSIONAL EXPERIENCE

MERCURY Z, M orrisville, NC 2 016 - present

Contractor

Tier 2 Technical Support

Frontier FIOS Team Lead NT Technician

● Troubleshoot Fiber issues, ONT, BHR Router, TV/DVR, phone and data

● Provisioning for Gateway Router

● Ensures field technicians have all provisioning complete so they are able to resolve customer issues

● Utilizes SIMPL, DPI, Viryanet, AMS, AXSVision, f[one]

- For use on Alcatel, Tellabs, Motorola

VERIZON BUSINESS, Cary, NC 2009-2015

Telecommunications: Wireless and Wireline

Senior Associate Engineer & Client Service Assessor

● Monitored PBX alarms throughout the evening to ensure maximum customer service

● Created ETMS & Remedy tickets

● Troubleshot alarms

● Answered phone calls from customers & field techs

● Worked with the Federal Government Service Desk testing & troubleshooting data circuits

● Worked with the Local Exchange Center & customer Network Operation Center Accomplishments :

● Supported and covered the Midnight Remote Clear Customer Premise Equipment

● Remotely dialed into the customer’s PBX and voicemail servers

● Verified circuits were up and running using e-gen, subnet manager, NMT, CLR, Mecca, and ITTS 1. SAPPHIRE TECHNOLOGIES, Alpharetta, GA 2006-2009 Contractor Job Placement Agency

Contractor for Verizon Business

● Remotely dialed into large business PBXs

● Troubleshot and cleared alarms

● Performed MACS remotely on all Nortel Opt 11-81, BCM, SL1, CS1000

● Troubleshot alarms on NEC & Alcatel switched

● Worked on the Data 1 & Remedy ticketing system

● Worked with field technicians and Branch Managers to troubleshoot and resolve PBX issues for the customer

GEORGIA CABLING AND ELECTRIC, Norcross, GA 2 005-2006 Service and Install High and Low Voltage Cable

Lead Installation Technician

● Installed Cat6, Cat5, Cat3, multi-mode, and single-mode fiber optic cable

● Serviced Fulton County, DeKalb County, CDC, Fort Gillem, and Fort McPherson NET COMM CABLING, A cworth, GA 2 004-2005

Service and Install Fiber Optic and Low Voltage Cable Lead Installation Technician

● Installed Cat6, Cat5, Cat3, multi-mode, and single-mode fiber optic cable

● Serviced Home Depot, Walmart, Target, Lowes, Sears, and Sam’s Club NORTEL NETWORKS, Alpharetta, GA 2 000-2001

Telecommunications

Optical Access Field Technician

● Installed Optera Long Haul and Optera Metro

● Attended classed for Unix, TCP/IP, Power & Grounding, Optera, & Metro EDUCATION / TRAINING

Power and Grounding, Optera Metro & Long Haul

Nortel Training Completion Certification

Nortel Campus, Cary, NC & Richardson, TX

Trade School Completion

Certification in Electronics

Niagara Cooperative Extension, North Tonawanda, NY Automotive Trade School

Completion Diploma in Auto Mechanics

Denver Auto & Diesel College, Denver, CO

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