Manager Desktop Support
Resume:
Ta, Loc
Fort Worth, TX 97132
Cell (925) 895 - 679
March 8, 2017
To whom it may concern,
I am currently seeking a Desktop support or similar positions. Attached is my resume for your review and considerations. It will furnish you with specific information relative to my background, experiences, and potentials.
I am currently working for Lavi Vision, as an office manager. I help manage daily activities, such as help doctor file insurances, call for benefit and make sure office is running smoothly. Maintain computers and printer. Update patch and software as needed. Document and maintain HIPPA rules. Train users.
My previous job was with Denitech Corporation in Coppell TX. I've received numerous compliments from senior managements and coworkers. My manager and I are the only IT support people at Denitech. My manager is my backup when I am not there. My jobs duties includes, desktop support, printer, projects managed backup server, help build servers, and configure phones and PDA's support. I've accomplish many projects while at Denitech. I've upgrade IP Phone software, migrate Outlook to O365, and implemented Spicework for our first desktop ticket system at Denitech. Swap out old cell phones with new cells. Upgrade Denitech Computers and Laptops to Windows 7 enterprise. I am in charge of purchasing printers, monitors, laptops, computers, and cell phone.
Before Denitech I worked for Kaiser Permanente ITFS, CA. My achievements at Kaiser will carry to your company. At Kaiser I received several awards; one of it is "Caught in the Act". I was tuz8hl to senior position. I belong to a group call SME (Subject Matter Expert) for more than one subject at Kaiser. I was with the Health Connect SME group that share knowledge with other SME to better support Kaiser Employees. Help setup first Hospitals in the U.S.A. to EPIC. I help setup printers, computers, and hand held scanner to communicate with EPIC. I've help conduct testes with Health Connect groups before the go live date.
I've been with Kaiser Permanente for 12 years. For major projects, I worked with other departments remotely to assist in making project go smoothly and with little or no outage to clients as possible. I am the backup server support person for my clients with day to day computer problems. As a senior my responsibilities is to make sure my peers are well train and are knowledgeable in new products, and Kaiser Hospital standards and regulations. I've conduct training and written instructions for my peers and clients.
Realizing that this summary statement cannot adequately communicate my experience in-depth, I would appreciate having the opportunity to discuss with you in person. I'm looking forward to hearing from you as I am genuinely interested in working for the company.
Sincerely,
Ta, Loc
LOC V. TA
6812 Coldwater Canyon Rd.
Fort Worth, TX 76132
Cell (925) 895 - 6749
Email: acy5tl@r.postjobfree.com
OBJECTIVE: To obtain a challenging position as Desktop Support.
EDUCATION:
Computer Network Technology (CNT), 1996
UEI, Orange County, CA
BS in Aerospace Engineering, 1992
San Diego State University
OPERATING SYSTEM:
Windows 10, Window 7
SKILLS:
MS Office 360/2010/2007, and Network Troubleshooting. Knowledge of TCP/IP, DHCP and WINS. Have experience in Active Directory, Remedy, Niku, Veritas Backup Exec 10, and Health Connect/Epic. Cisco Unified Communication Manager administration.
EXPERIENCE:
Lavi Vision, Grand Prairie, TX
05/05/14 - Current
Office Manager
Work with doctor to file insurances. Verified insurance benefits.
Keep demographic up to date with various insurance companies.
Renew insurance policies. Update accounting database. Create
Patient schedule. Maintain company computer and printer. Order
New computers and printers ink cartridges. Payroll for employees.
Denitech Corpration Coppell, TX
07/18/12-04/30/14
IT Support Analyst
Duties include: Daily desktop support for 120 plus users. Support included Desktops, laptops, printers, phones, pda's, and security access cards. Help build and install servers. Configure IP Phone using Cisco Unified CM Administration and Unity. Make monthly purchasing decision based on my budget.
Support applications include OMD, MWA, Outlook, O365, Soaring, VPN, and Symantec.
Kaiser Permanente Vallejo,CA
5/24/99-9/17/2011
LAN Administrator (Desktop Support)
Duties include: Incident, Request For Change (RFC), Service Request (SR) and Projects using Remedy tracking system. Work with Site Support Specialist to help remediate KPHC workstations and printers problems in a timely manner. Was actively involved with opening of Health Connect and maintain ongoing support. Create and maintain users account Permission for Active Directory, and Mainframe 3270. Add and configure print servers. Perform Veritas tape backup. Configure Cisco Switches 2900xl. Install new servers on rack. Install and maintain Kaiser standard patches on Servers. Perform cross-connect. Configure and support Lotus Notes 6.5/5.08/4.5. Setup and Train PDA Phone users. Setup and configure VPN/RAS/IRAS for laptop users. Build Kaiser Image computers using Kaiser SAT and SMART Tools. Train Contractors and peers. Perform Administrative work.
24 hour On Call. Support more than 3000 users for Fremont, Hayward and Union City. I've worked in a fast past environment with sensitive information PHI and audio recording at the Vallejo Call Center.
PERSONAL:
U.S. Citizen
Bilingual: English/Vietnamese
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