Human Resources Manager

CHRISTIAN M. ROBESON

***** ***** ******* **** ***** Valley, CA 92284 619-***-**** **********@*****.***

Human Resources Manager

Driving strategy forward by leveraging excellent relationship management and talent development capabilities

Training Compliance Employee Relations & Engagement

Recruitment & Retention Performance Management Project Management

Career Highlights

Organized up to 5K onsite employees and managed $24M+ book-of-business for PEO companies.

Designed and delivered training program for 15 agents at PDS Travel Consultants that supported new call center and helped reps achieve 98% accuracy in first month of operation.

Directed training on project management principles, intending to create employees prepared to identify continuous improvement opportunities, evaluate recommended changes, and incorporate efficiencies.

Educated staff regarding “what being respectful looks like” through annual training, bringing first-time insights to coworkers and building accountability into behaviors.

Professional Experience

Western Region HR Manager Hazelden/Betty Ford Center, Rancho Mirage, CA 5/2015–current

Provide human resources direction and management for 1600 employees in US. Oversee processing of FMLA and CFRA leaves and benefits claims. Control performance management, talent acquisition, and training and development practices.

Address employee engagement issues post merger/acquisition through relationship building between staff and the executive team.

Conduct investigations and coach management team regarding consistent performance management processes.

Development, implementation and management of a National CPR training program for over 1000 employees.

Establish employee activities committee and organized team of 8 staff members to develop and roll out meaningful activities through yearend.

Provided consultation on HR policies, procedures, benefits and systems. Facilitated compliance with applicable regulations, policies, and laws. Provided expertise in leave of absence, disability, ergonomics, worker’s compensation and compliance of regulatory (JCAHO) requirements.

Participated in Title 22 State of California audit for inpatient/residential facility as well as the Intensive Outpatient programs in West Los Angeles and San Diego facilities.

HR Specialist/Manager Insperity, San Diego, CA 9/2007–8/2011; 6/2013-11/2014

Coordinated resolution of employee relations’ issues for 70 clients and 1K worksite employees. Dealt with harassment, discrimination, required disciplinary actions, and workplace conflicts between colleagues. Advised management on labor compliance, FLSA, FMLA/CFRA leaves, and development of policies and procedures.

Discussed common misunderstandings related to workplace behaviors and conducted trainings to help individuals differentiate between work and personal time.

Wrote new policies and procedures for PTO, vacation and sick time, performance management protocols, coaching processes, safety procedures, dress code, and social media.

Completed climate surveys and focus groups, recommending open forums with staff and giving teams input on business improvements.

HR Business Partner III ADP, San Diego, CA 8/2011–1/2013

Directed executive communications, employee performance management, and coaching for 5K multistate employees. Faced compliance issues related to FLSA, employee classifications, and state exemptions.

Researched positions and duties to support decision-making on exempt/non-exempt classifications, preventing risk and related claims of non-compliance with DLSE/DOL regulations.

Coached management on improving communications with staff, launching team initiatives, and strategic planning and implementation; achieved notable changes in productivity and overall staff performance.

Facilitated onboarding with ADP Totalsource, providing immediate access to better systems, data storage, applicant tracking, and payroll services; assisted team in navigating systems and setting up structure.

Greatly reduced time with automated payroll and HRIS applications.

Director of HR & Member Services PDS Travel Consultants, Santa Rosa, CA 8/2006–9/2007

Oversaw staff of 18 in call center, resolving inquiries on maintenance fees and reservations. Counseled staff on member services, training individuals in customer service. Drafted employee handbook, negotiated benefits with brokers, and administered policies and procedures. Produced fees and collections reports.

Relocated member services call center from San Diego to Santa Rosa, California in fast-tracked initiative completed in 2 months.

Designed layout of new call center, vetted and met with IT and phone system experts, and negotiated purchases of furniture, computers, phones, and installations.

Arranged for relocations of 3 employees and hired 15 new customer service reps in 6 weeks.

Merged travel agency with member service call center and collections agency.

ADDITIONAL EXPERIENCE

HR Manager, Bay City Electric Works, Inc., Lakeside, CA 1/2002–8/2006

Implemented new hire orientation programs, safety policies and procedures, and labor compliance protocols for 2 locations in California and 1 in Arizona with 114 employees.

Education & Training

MA – Human Behavior, National University, San Diego, CA

BS – Psychology, National University, San Diego, CA

PROFESSIONAL DEVELOPMENT

SHRM – SCP Certification, 2015

SPHR – CA Certification, HRCI, 2013

Employee Engagement Conference, Human Capital Institute, Seattle, WA, 2014

Professional Associations

Society of Human Resources Management – National

Society of Human Resources Local Chapter – Imperial County and San Bernardino

Human Capital Institute

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