Customer Engineer

CHRISTOPHER WHITE

**** ******* **** *******, ***** 76542

702-***-**** (cell) acy5qc@r.postjobfree.com

SUMMARY

Enthusiastic Navy Veteran, seeking a position as a Help Desk Technician Supervisor or Field Service Technician. Skilled leader offering 10 years’ experience in the IT and Telecommunications industry. Highly motivated professional with a strong background in Network Security, Administration and Customer Support, looking to uphold the highest standard of ethics and quality of service. Understands and can explain fundamental operations of commonly used software. Builds rapport with clients to elicit problem details, and follows all standard operating procedures.

COMPETENCIES

Computer Maintenance

Malware removal

Highly Motivated

Network Security

Email configuration

Leadership

Customer Satisfaction

Skilled Manager

Task Oriented

PROFESSIONAL EXPERIENCE

Customer Engineer

Schoening Technologies/NCR 10/2016-12/2016

Killeen, TX

Repaired or replaced POS sales equipment, such as hand scanners, printers, and associated peripherals and power supplies.

Assisted in assembly, repair, and routine maintenance of Automatic Teller Machines owned by USAA, Navy Federal Credit Union, and others. Assisted in the assembly of 400 new ATMs for First National Bank in Killeen, TX.

Responded to various service calls dealing with POS systems and peripheral equipment at “Big-Box” retailers, such as Walmart, Starbucks, Target, and others.

Uber Driver Partner

Uber Industries 07/2016-10/2016

Killeen, TX

Independent Uber Contractor; Maintained safe driving record

Arrived at various pick up points throughout Killeen and surrounding cities; informed of pick up points via Uber Partner Mobile App

Drove individuals and groups to various drop off locations throughout Killeen/Ft. Hood/Copperas Cove/Harker Heights/Belton/Temple/Austin, TX area via directions from GPS and Uber Partner Mobile App

Uber Driver Partner

Uber Industries 05/2016-07/2016

Las Vegas, NV

Independent Uber Contractor; Maintained safe driving record

Arrived at various pick up points throughout the Las Vegas Metro area; informed of pick up points via Uber Partner Mobile App

Drove individuals and groups to various drop off locations throughout Las Vegas Metro area via directions from GPS and Uber Partner Mobile App

LCC Communications Driver Tester

LCC/Verizon Communications

New York

10/2015 – 12/2015

Searched for and recorded cell tower signals using cellphones, personal hotspot, and GPS

Tested signals for newly installed E-911 emergency phone call system, and updated information daily

Maintained safe driving record while driving in excess of nine hours a day

Ship's ADP and Technical Control Operator Supervisor

United States Navy, USS Dextrous

San Diego, CA

01/2011 – 07/2013

Supported over 85 site users, resolving over 7,000 trouble calls annually, with an uptime of 98.3%

Managed user accounts using Microsoft Active Directory/Lightweight Directory Access Protocol (LDAP)

Maintained laptops and trouble call database, supervising five personnel members

Prioritized incoming assistance calls in order of importance; explained causes of issues to clients in non-technical terms

Installed Fleet Secure Email and VoIP services.

Escalated issues to next higher echelon (depot level) as needed; informed senior management of emergency issues; passed to shift reliefs status of shift.

Message Center Supervisor

United States Navy, NCTSSD

San Diego, CA

07/2010 – 12/2010

Provided satellite telecommunications services for over 200 client sites, with over 500 users per site.

Responded to and resolved over 1300 trouble calls quarterly, maintaining an uptime of 98.3%.

Directed the daily operation and performance NOVA secure satellite radio system

Collaborated with multiple sites worldwide, including Yokosuka, Japan; Manama, Bahrain; and Pearl Harbor, Hawaii

Escalated issues to next higher echelon (depot level) as needed; informed senior management of emergency issues; passed to shift reliefs status of shift.

Information Systems Technical Control Operator

United States Navy, NCTSSD

San Diego, CA

01/2008 – 06/2010

Provided telecommunications service for over 200 client sites, with over 500 users per site

Responded to and resolved over 3,000 trouble calls annually, achieving an uptime of 99.7%

Troubleshot satellite telephony, and satellite radio messaging issues for customers worldwide

Prioritized incoming assistance calls in order of importance; explained causes of issues to clients in non-technical terms

Coordinated with outside entities such as L3 Communications, Avaya, AT&T, Sprint, and Verizon

Escalated issues to next higher echelon (depot level) as needed; informed senior management of emergency issues; passed to shift reliefs status of shift.

Information Systems Help Desk Supervisor Network Technician

United States Navy, USS A. Lincoln

Everett, WA

10/2005 – 12/2007

Provided support to 5,500 site users, resolved over 6,000 computer trouble calls, with an uptime of 98.7%

Prioritized incoming assistance calls in order of importance; explained causes of issues to clients in non-technical terms

Managed user accounts using Microsoft Active Directory

Configured up to 1,000 new desktop terminals for ship-wide computer refresh.

Provided network security and basic computer training to non-IT personnel.

Supervised three teams when installing 3,500 feet of new LAN cable for ship’s new LAN

Escalated issues to next higher echelon (depot level) as needed; informed senior management of emergency issues; passed to shift reliefs status of shift.

EDUCATION TRAINING

CompTIA A+ Certification, Professional Institute of Technology and Accounting, Las Vegas, NV

Coursework in Microsoft Windows Operating Systems (Vista, 7, and 8)

Basic computer hardware and software training

CompTIA Network+ and CompTIA Security+ training

Defense Messaging System Operator, Naval Enlisted Classification Code: 2781, Norfolk, VA

Graduated top student out of ten students

Coursework in Microsoft OS-based Defense Messaging Systems (DMS)

Fortezza Card credentialing

Journeyman Networking Core, Naval Enlisted Classification Code: 2735, San Diego, CA

Coursework in Microsoft Active Directory

User account creation and administration; group policy and permissions; Lightweight Directory Access Protocol (“LDAP”); Simple Mail Transfer Protocol (“SMTP”) as applied to users’ mailboxes; and Domain Name Server (“DNS”)

Network design, administration, and troubleshooting

Naval Certification: NTCSS Operator, Naval Enlisted Classification Code: 2730, San Diego, CA

Coursework in UNIX Operating Systems and UNIX Command Line Interface

Administration of RADM, NALCOMIS, and RSUPPLY programs

Information Systems Technician Class “A” School, Great Lakes, IL

Coursework in basic computer troubleshooting; program and operating system (“OS”) installation; system maintenance and recovery.

MILITARY SERVICE

Veteran, United States Navy

VOLUNTEER SERVICE

Volunteer, Community Relations Project, Victoria, British Columbia, Canada

Removed litter and safety hazards from a local park with American and Canadian Sailors.

Cooked for Bar-B-Que held for American and Canadian Sailors, and local residents.

Volunteer, Community Relations Project, Phuket, Thailand

Repainted interior spaces of a local elementary school

Installed playground equipment

Played soccer with local schoolchildren

Volunteer, Command Holiday Celebration, Norfolk, VA

Organized entertainment for the youth of fellow Sailors

Prepared costuming and props for holiday entertainment

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