Administrative Assistant Customer Service
Resume:
DEBORAH J SPIGGLE
EVINGTON, VA 24550
Phone: 434-***-****
acy5po@r.postjobfree.com
Summary
Seasoned Administrative Assistant who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed over 25 years’ experience.
Highlights
Microsoft Office proficiency
Excel spreadsheets
Dedicated Team Player
AR/AP
Mail Management
Clerical
Customer and Personal Service
Administration and Management
Employment History
GENWORTH through Randstad-4/2016-3/3/2017 Lynchburg, VA
• Prep files to be scanned into system for Audit
• Audit files after they are scanned.
LEBANON UMC CHURCH- 8/2012-Present Forest, VA
• Clean church
• Recording Secretary
• Make copies for choir
• Create sign-up sheets for events
• President of the woman’s club
• I create the yearly event calendar for the church and our monthly calendars using Publisher.
ELECTRONIC REPAIR CENTER 10/2011-2/2012-Temporary Job Lynchburg, VA
• Answered phone, scheduled pick-up for damaged items for repair and delivery of
repaired items.
• Did monthly invoicing through QuickBooks.
• Ordered parts and put up inventory.
• Sorted mail and prepared repaired parts for shipping when needed
SAUNDERS BROTHERS -02/2007 - 08/2011 Piney River, VA
Receptionist
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
• Operate 8-line telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Served as central point of contact for all outside vendors needing to gain access to the building and direct or escort them to specific destinations.
• Answered customer's questions on available Farm Market items, hear and resolved their complaints
• Made copies, sent faxes and handled all incoming and outgoing correspondence.
• Created excel spreadsheets for the mailing list, freight, and load journals.
• Booked flights for H2A workers going back to Mexico at the end of growing season.
• Data Entry into the AGS system for potting records, gift certificates and Boxwood book sales.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Printed Event & ripening schedules for the Farm Market Customers.
• Printed Mr. Saunders Down on the Farm stories for Farm Market Customers.
KELLY SERVICES TEMPORARY EMPLOYEE 11/2002 -12/2006 Lynchburg, VA
• Use computers for various applications, such as database management or word processing.
• Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
• Create, maintain, and enter information into databases.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Complete forms in accordance with company procedures.
• Open, read, route, and distribute incoming mail or other materials and answer routine letters.
• Prepare and mail checks.
BOONSBORO COUNTRY CLUB-04/06-06/18/2004 temporary position- Lynchburg, VA
• Closing out daily sales tickets and posting payments, balancing member’s accounts, updating member’s account information and making deposits.
• Help with updates to the monthly newsletter through Publisher.
• Receptionist duties: directing calls to the appropriate person and recorded reservations for various lunch and dinner functions.
• Composing seating charts for special events prepared a Date book calendar for the Assistant General Manager for Banquet dates for different rooms at the club, filing payables, mailing surveys to members to improve dining features.
AEROFIN CORP ENGINEERING -09/2000 -11/2002 Lynchburg, VA
DRAFTING CLERK
• Ordered office supplies,
• Ran blue print machine coping large and small drafting prints,
• Created drawings for emailing drafting printers to customers
• Worked in mail room dept., opening mail entering orders.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Back-up Receptionist greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
• Make copies of correspondence or other printed material.
• Locate and attach appropriate files to incoming correspondence requiring replies.
OLD DOMINION BOX COMPANY -10/1998 - 9/2000 Madison Heights, VA
ADMINISTRATIVE ASSISTANT
• Human resources,
• accepted employment application
• filled insurance claims
• Orientation for new hires
• AR/AP Phones, customer service
NTS Marketing 6/1993-6/1998 Lynchburg, VA
Assistant Fulfillment Manager
• Maintaining various spreadsheets for inventory of products.
• Coordinated different mail functions, setting up bulk permits accounts making sure there was equipment to complete the various projects.
• Coordinated multiple mailing activities of ten to thirty people, keeping within tight schedules and continuous deadlines for each mailing project.
• Prepared client operation reports for postage, and client inventory.
• Coordinated mailing functions using UPS, Airborne, and Federal Express as shippers maintained the shipping manifest for each.
•Sorting and distributing mail ordering supplies and maintaining files.
Education
Business Administration/Accounting I made the Dean's List in the July 2004 term. As of July 2005, my GPA was 4.0. I had to drop out due to my father's illness.
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