Evans S. Okallo

Comptia A+, Cisco Certified Network Associate- CCNA, Microsoft Certified Professional-Win 7 9330 S Steele St. Apt Y 488 Tacoma, WA 98444 253-***-**** acy5na@r.postjobfree.com HelpDesk Support, Desktop Analyst, Network Technician, Systems Administrator, VOIP technician

• Troubleshooting-Advance troubleshooting and problem solving of desktops, laptops and servers hardware and peripherals on most computer brands-Dell, HP, Gateway, Asus,

• Operating systems-End user support for systems running Windows XP,7,8.1 and 10 Operating Systems, Google Chrome and Ubuntu Linux

• Deployment of Operating systems-Able to deploy Windows operating system using stand-alone, image, and using WDS.

• Network Connectivity-designing, installation and troubleshooting of Local Area Networks both wired and wireless- WLAN,WWAN that utilizes TCP/IP protocol stack -TCP, IP, DNS, ICMP,UDP and DHCP, DNS,VPN, VLAN, RDP and IKE v2.0

• Network monitoring -using Wireshark, Microsoft Network monitor and Zenoss Core

• Active Directory-Plan, install and administer-user, printers and file and access control.

• Group policy-managing desktops, security, profiles, software deployment and troubleshooting.

• Remote Assistance and Ticketing;-user Support through remote ticket system; troubleshooting and resolving remote connection- ConnectWise, TightVN, VPN and OsTicket Support System

• Email configurations-Working with hosted exchange and Microsoft Exchange server 2010 for email communication.

• IP Telephony; VOIP phones setup and troubleshooting.

• Server Installation and configuration-Windows server 2008 and 2012 R2-Domain controller, DHCP, DNS, TCP/IP and Active Directory Directory Services server roles.

• Cisco VOIP phones-adding, removing, moving, changing VOIP phones using CCP,CUCM,CUCME and troubleshooting errors.

• Access control; Active Directory-Groups, Computer, Users and permissions using active Directory on Windows Server 2012.Group Policy

• Network Devices installation and troubleshooting-Switches, Routers, Cabling, Patch panels, Racks, crimping

• Apple and Mac OS operating systems-Good understanding and use of Apple products- Mac-Air&Pro book, iPads, and iPhones. Backup and Restoration -Symantec Backup Exec, Windows Operating systems and security software. EXPERIENCE

Continuant Inc.

Tier I Engineer Fife, Tacoma Nov 2016-Current

• Troubleshooting and resolving of customer voice-Cisco, Siemens, Avaya, Nortel and data networks

• Attend to service requests and act as a point of escalation.

• Working alongside with other technicians and engineers to resolve customer incidents and outages.

• Remotely monitor both customer’s data and voice network and proactively resolve errors and other alarms. Freelance Computer Support Technician Tacoma, USA Nov 2013-Octo 2016

• Install hardware and software.

• Troubleshooting various computer issues-virus, power failure, computer failure, start-up failure, video failure and many more.

• Configuring computer networks typically using TCP/IP and Ethernet technologies.

• Offering technical support on-site or via phone or email.

• Training user on various computer applications-Office Suite, Adobe, CorelDraw Wiz Technology Arua, Uganda Nov., 2006 - May 2012

Sole Proprietor

• Sales, Technical, Training and advisory

• Writing tender, per-qualification and other Service-Level agreement documentation.

• Designing and installing computer networks.

• Troubleshooting and fixing of copiers machines.

MicroLAN Uganda Ltd. Kampala, Uganda Apr 2005 – December 2006 Computer Technician and Instructor

• • After-Provided Sales end-technical user technological Support for support Dell computer for computer systems-and Desktops, LAN related Laptops issues. and servers.

• Setup, deployed, and maintained of end-user machines.

• Assisted in discovery, research and resolution of technical issues.

• Monitored and responded to phone and e-mail requests for technical support.

• Maintained Help Desk specific applications.

Telebit Technologies Ltd. Nairobi, Kenya May 2002–November 2003 Technical Assistant

• Customize and offer desktop support on Fujitsu-Siemens computers.

• Advising customer on the specifications that will met their needs and expectations.

• Sales of Cisco equipment -Router and Switches.

Key competencies

• Oral and written communication skills especially ability to listen and communicate to a wide range of users,

• Able to new technologies learn fast,

• Adaptable to new changes and attention to detail,

• High tolerance to stress that's typical of IT service industry EDUCATION & CERTIFICATIONS

University of Derby B.Sc. in Computing and Information Technology Study-In-Progress 2017 Online/Self-Study training CCNA Collaboration (Voice and Video) Study-In-Progress 2017 Ashtec Computer Training Center Certificate in Computer Networking Nov. 2000 Mombasa Polytechnic AS Information Technology Jul.,1999-Dec 2000 References

1. Ethan P. Bloomberg,

IBM Enterprise Subscription and Support,

acy5na@r.postjobfree.com

508-***-****

2. Jared A .Midimo, Maths Instructor, Tacoma Community College, Tacoma 253-***-****

acy5na@r.postjobfree.com

3. Marcia McCure,

Aacres LLC, Financial Analyst,

acy5na@r.postjobfree.com

253-***-****

4. Jared McNeilly,

Supervisor Service, Continuant Inc.

acy5na@r.postjobfree.com

253-***-****

Contact this candidate