Manager Management

Anil Kumar Damodaran Pillai

*** ****** ******* **,

Suwanee, GA 30024

510-***-**** **********@*****.*** LinkedIn: https://www.linkedin.com/in/anilkumardamodaranpillai A skilled IT professional with proven track record of delivering technology and business solutions for fortune 500 companies. Dynamic, effective leader in Delivery Management and Management Consulting specifically in the areas of Business Process Modeling, Project Management, Program Management, Business Analysis, Product Management, SDLC process consulting and agile process. Successful track record of leading multiple high complex, large, full-cycle business transformation programs for various cross-channel retailers (includes Nordstrom, Williams- Sonoma, Starbucks, Lowes, carter’s, Kirkland’s, Tractor Supply Company) primarily in Supply Chain, Merchandizing and Order Management

(Sterling OMS) functions. In the latest role as Senior Manager of Product Owners at Verizon Telematics, successfully led an agile (SAFE) transformation process and also established a UAT process for the company. Key Strengths:

Retail Domain expertise

Omni-channel retailing (6 years)

Supply Chain Management (14 years)

eCommerce (5 years)

Order Management (5 years)

Merchandizing and Marketing (10 years)

Cross-functional team leadership

Program Management (9 years)

Project Management (15 years)

QA (6 years)

System Integration (18 years)

Product Management (3 years)

Design / Development

Mainframe systems – CICS/ MVS/ DB2/ IMS/

Pacbase/ Cobol (6 years)

iSeries – RPG / DB2400 (6 years)

Solution Design (8 years)

Use cases / User stories (8 years)

Detailed design (8 years)

Processes

SDLC (20 years)

Agile ( 4 years)

Estimation ( 5 years)

Tools

Blueprint Requirement Management tool ( 4 years)

Top Team (2 years)

Version One ( 1 year)

JIRA (3 years)

HP Quality Center (6 years)

Pacbase ( 5 years)

Business Process Consulting

Business Process Modeling - BPMN (7 years)

Business Analysis (12 years)

Product Owner ( 2 years)

Enterprise implementations

IBM Sterling Order Management System – OMS (4

years)

JDA MMS (6 years)

Oracle Retail (3 years)

Enterprise Service Bus – ESB (3 years)

Management

Business Analysis / Product Owner team Manager (6 years)

PMO Manager (4 years)

QA/UAT Manager (4 years)

Development Manager (8 years)

Verizon Telematics, Atlanta

Senior Manager, Product Owners – Aug 2014 to June 2016 Managed a team (12) of Product Owners, Business Analysts, Business Process Modelers and UAT test engineers within Verizon Telematics’ Product Management organization. Anil’s primary focus areas included product ideation, roadmap, and commercialization of Telematics service for some of the leading auto industries in US, Europe and China. Responsibilities and Achievements

Prepare roadmap: created 6months, 1 year, 2 year product roadmap for OEM line of business with focus on new products and features

Product Ownership: Created user stories and backlogs for 20 medium size projects and 3 large size projects.

Drive innovation: Conducted 5 innovations sessions for the product team and reviewed / selected new products / features to include for product roadmap

Agile transformation: Successfully led agile process (SAFE) transformation switching from waterfall

Business Analysis: Created use cases for more than 20 medium to large size projects. Led more than 10 JAD sessions successfully. Reviewed use cases for approval as a manager.

Business Process Modeling: Created more than 150 business process flows for the company. Established an enterprise level business process that works across all Lines of Businesses.

UAT management: Created a UAT strategy and testing process guidelines for the UAT team. Established a new UAT process for the company.

People development: Conducted performance reviews twice a year for all the team members. Set career goals and objectives to measure during the course of the year. Bi-weekly 1:1 sessions with individual team members. Enabled the team members for agile process by providing formal training as well as on-the-job coaching.

Anil Kumar Damodaran Pillai

340 Laurel Heights Dr,

Suwanee, GA 30024

510-***-**** **********@*****.*** LinkedIn: https://www.linkedin.com/in/anilkumardamodaranpillai Perficient, Inc. (Jan 2012 – Jun 2014)

Kirkland’s, at Nashville, TN - Project/Program Manager Sterling OMS implementation – January 2014 to June 2014 With the larger vision of a robust Omni-channel capability, implemented Sterling Order Management solution to streamline their order management process across Direct to Customer and Retail channels. Anil was program managing the Enterprise implementation that consisted of Sterling OMS product implementation, middleware Websphere Message Broker (ESB) implementation and overall Quality Assurance. He also managed multiple other vendors handling the integration enablement of complementary systems. Systems/Tools: Sterling OMS, Websphere message broker, Data Stage, JDA POS, Micros OCP, Oracle RMS, HighJump WMS, eBay Channel advisor, EDI, JIRA Responsibilities and Achievements

Overall Program/Project Management: $5 million budget for 9 months with teams spread out across US and offshore. Multiple vendors involved for system integration and architecture. Implemented on budget and on time. Done from roadmap to implementation which proved to be successful with the vast experience in the industry and product.

OMS Development Management: Led a 15 member team responsible for requirements, design, development and testing support. Re-used assets/processes from previous implementations for productivity improvement and quality.

Websphere Message Broker (ESB) development Management: 12 member team responsible for requirement, design, Integration Architecture and development. Created a logical and physical architecture model.

QA Management: 6 member QA team specialized in Sterling OMS QA. Created and implemented QA strategy, plan.

Solution Definition: Led solution definition sessions for scope finalization and for finalizing requirements.

Issue/Risk management: Tracked, mitigated risks and escalated issues to the executive management through weekly status/meetings and through timely escalations.

Hudson Bay Company, at St. Louis, MO - Project Manager Omni-channel implementation (Sterling OMS/WCS Environment Management/ Mobile API development) – July 2013 to December 2013 This is part of Hudson Bay Company’s and Lord and Taylor’s large Omni Channel initiative. Anil led the environment build/management for Sterling OMS 9.2 implementation and WCS ver 6 custom developments. He managed the team for mobile API development/implementation for HBC’s first ever mobile application launch. Management of diverse skill set included OMS Architects, Build/Release management, WCS Technical architects, and Mobile API Technical consultants.

Responsibilities and Achievements

Project tracking and monitoring: Created project plan and tracked progress for all development items done by Perficient team. Weekly status reporting / meetings with executive management for progress check/issue resolution.

Mobile API development tracking: 4 member mobile API development team collaborated with another vendor team and Client team to launch first ever mobile applications for Lord and Taylor. Utilized highly skilled Perficient team members to augment the project team to drive success. Saved the project from failure and schedule slippage.

Sterling OMS development management: A single member development team for critical pieces of the larger Sterling OMS implementation carried out by another vendor. Provided timely consulting help for design/architecture and development.

Test environment management: Plan, build and manage test WCS environments for Sterling OMS implementation testing. carter’s Inc., at Atlanta, GA - Project Manager-Sterling OMS QA / Websphere Message Broker (ESB) implementation – September 2012 to June 2013

Sterling OMS Implementation with focus on bringing-in outsourced Order Management capabilities. Implemented middleware websphere message broker components for Sterling OMS integration with 12 complementary systems. Owned and performed QA and Performance testing of the full implementation. Systems/Tools: Sterling OMS, Websphere message broker, Manhattan WMS, Demandware webstore, Cybersource, Vantiv, Epicor Sales Audit, ExactTarget, Data Power, and Quality Center. Responsibilities and Achievements

Program/Project Management: Overall program management working in collaboration with carter’s PMO team. Budget responsibility for $3.5 million over a period of 10 months. Diverse team distributed in multiple locations in US, offshore and other vendor resources. Provided best practices for Program Management and guided to success.

Websphere Message Broker (ESB) development Management: Managed 8 member development team carried out design, development, testing support to implementation. Created and established logical and physical architecture for the overall implementation that included Sterling OMS. Collaborated with IBM product implementation team for PM/Development.

QA Management: Built the testing team specialized in Sterling OMS from scratch. Created and established QA testing strategy for carter’s. QA completed with success and set a benchmark for QA at carter’s.

Performance Testing and Tuning: Helped with developing a Performance test strategy and executed for carter’s transaction volume and velocity.

Issue/Risk management: Tracked, mitigated risks and escalated issues to the executive management through weekly status/meetings and through timely escalations. Worked through solutions dealing with multi-vendor program using collaboration techniques. Anil Kumar Damodaran Pillai

340 Laurel Heights Dr,

Suwanee, GA 30024

510-***-**** **********@*****.*** LinkedIn: https://www.linkedin.com/in/anilkumardamodaranpillai Tractor Supply Company, Project Manager-Sterling OMS implementation – January 2012 to August 2012 Tractor Supply Company implemented Sterling OMS solution with the aim to enable Vendor Drop Shipments and to internalize fulfillment in place of outsourced fulfillment. This was the first project Perficient ever carried out to implement Sterling OMS independently. Anil led the implementation team from Solution definition to production ‘go-live’ with great quality and within budget. Perficient was able to grab more opportunities at other retailers showcasing success at Tractor Supply. Systems/Tools: Sterling OMS, SAP Retail, Manhattan WMS, Crossview COM, EDI, ESB, JIRA and Quality Center.

Responsibilities and Achievements

Project Management: Responsible for Sterling development team and overall QA process for the company. Managed budget for $1.5 million over a period of 8 months. Completed the project on time, within budget with no slippage. Developed Project plan that inclusive of all elements of Sterling implementation such as middleware, integration, architecture, environment preparation and testing.

Issue/Risk management: Tracked, mitigated risks and escalated issues to the executive management through weekly status/meetings and through timely escalations.

QA Management: 5 member QA team specialized in Sterling OMS QA. Created and implemented QA strategy, plan. Introduced Component Integration Testing as a phase to test integrations early enough to reduce cost of quality. Big success - reduced the QA testing phase defects by 40% and testing phase added to all future Sterling OMS testing engagements.

Solution Definition: Led solution definition sessions for scope finalization and for finalizing requirements.

Requirement Gathering and analysis: Created business requirement document as a business analyst. Developed use cases to support testing.

Lowes Companies, Inc, Management Consultant-Business Oriented Lean Delivery (BOLD) – February 2011 to December 2011 Business Oriented Lean Delivery program is aimed at implementing the recommendations included within SDLC Health Assessment by IBM. Focus areas included Improvement of existing Requirement Management process and Organization Change Management with rollout of the new process across Lowe’s IT. Change included inception and rollout of Blueprint Requirement Center as new tool for requirement management. Impacted roles identified and trained to use new methodologies and the tool. Manage rollout to all new IT Programs (9) and some of the programs in flight (6). Standardize the process and templates all across Lowe’s IT. Responsibilities

Strategy and roadmap for rollout: Defined strategy and prepared roadmap that included pilot projects and plan for organization wide rollout.

Blueprint Requirement Center: Created the roadmap for Blueprint rollout to all programs. Developed training guide and created sample projects for training. Anchored Requirement sessions for 3 major programs as pilot.

Coaching & Mentoring: Mentored IT Business Analysts and PMs on new Requirement Management process. Conducted multiple educational sessions for all Lowe’s BAs and PMs.

Requirement Management process: Introduced and

implemented best in class business requirement processes

(capture requirements through use cases). Defined Templates for Business Requirement Document, Business Solution Document, Use Case Catalog, Traceability Matrix, Quality of Service document. Prepared training documentations and conducted training for BAs and Analysts.

Change Management: Identified and recommend solutions for challenges within piloted IT projects/programs by providing required tools and best practices. Spearhead continuous improvement of processes through panel discussions, forums. Provided support for piloted programs

Lowes Companies, Inc, Business Consultant - Services Platform Program – June 2009 to January 2011 Led the Business requirements and solution definitions for the Services Platform program aimed at designing the IT infrastructure required to efficiently and effectively support the four related 2009 strategic business initiatives: Next Generation Installed Sales, Appliance & OPE Repair, Lowes.com and Flexible Fulfillment. Business Consultants are involved in defining Business Processes, Requirement gathering, requirement elicitation through facilitation, development of Business Requirement Document, development of Functional Specification Document, solution conceptualization and design, preparation of the estimates for the entire SDLC cycle of the individual projects, preparation of the User Acceptance testing strategy and Test cases. 26 BAs reported to Anil. Systems/Tools: Sterling OMS, Siebel CRM, Genesis Store systems, EDI, ServiceBench, Manhattan WMS, and Quality Center.

Responsibilities and Achievements

Project Charters: Created project charters for 10 projects.

Project estimates: Spearhead estimation process using Use Case Point technique and WBS methods. Created use case point estimations for more than 30 projects.

Requirement Gathering Process: Led/facilitated JAD/JAR solutions envision workshops for more than 25 projects. Created use cases, business requirement documents.

Business Process Design: Created Business process flow for about 20 projects. Prepared Business context diagrams for more than 25 projects.

UAT: Created UAT strategy and plan for Lowe’s. Executed UAT test scripts.

Business Consulting Lead/Manager: Led a team of 26 BAs working at Lowe’s. Conducted performance reviews, set goals, helped attain career aspirations as a Senior Manager. Anil Kumar Damodaran Pillai

340 Laurel Heights Dr,

Suwanee, GA 30024

510-***-**** **********@*****.*** LinkedIn: https://www.linkedin.com/in/anilkumardamodaranpillai Lowes Companies, Inc, Business Consultant - GBI Mexico Supplemental Projects – June 2008 to April 2009 Supplemental projects aimed at bringing Lowe’s Stores up and running in one of the new international markets – Mexico. Core business is supported by implementing Oracle suite of products – Oracle EBS, ORMS suite. Supplemental projects include: (1)Solution to support US RDC sourcing, (2) Implementation of 20-20 at stores for kitchen cabinet design, (3) Accounts Receivables solution for offering commercial credit to Commercial customers, (4) Development of reports to support various business areas such as Merchandizing, Store Operations, Supply Chain, Finance, Loss Prevention and HR. Led the business consultants involved in defining requirements, requirement elicitation through facilitation, development of Business Requirement Document, development of Functional Specification Document, solution conceptualization and design, preparation of the estimates for the entire SDLC cycle of the individual projects, preparation of the User Acceptance testing strategy and Test cases. Lead the business analyst team and prepared various deliverables – Business Requirement document, Functional Specification Document, Estimates, UAT strategy document. System/Tools: Oracle RMS, Oracle EBS, Mainframe Responsibilities and Achievements

Project Charter: Created project charter for the projects.

Project estimates: Using Use Case Point estimation technique, created L1 and L2 level project estimates.

Business Analysis: Anchored requirement gathering process by conducting elicitation sessions using interviews, JAR sessions and Solution envision sessions. Prepared requirement gathering approach document, Business requirement document, Business context diagram, business process flows and use cases. Created functional specification document by working with system analysts.

Solution design: Created the solution architecture document to help the development team.

UAT: Created UAT strategy document and UAT plan. Executed UAT by working with Lowe’s business.

Infosys Technologies Limited

Starbucks, Group Project Manager – Global Business System Solution, JDA sustenance - Apr 2007 to June 2008 GBSS was a 100+ MUSD business transformation program aimed at providing standard, global systems and processes built around Oracle EBS platform. This enabled Starbucks to add even more muscle to its back-office engine through which Starbucks employees can run a successful and growing corporation more efficiently. Anil led the globalization portion of the Merchandising systems (JDA MMS) along with leading a team for sustenance work in the capacity of a Program Manager. Systems/Tools: JDA MMS, Oracle EBS Responsibilities and Achievements:

Development Manager: Led the Infosys team focusing on the global deployment of JDA and other Merchandising & Planning applications for GBSS (Global Business System Solution) program. Led the project for sustenance of JDA Merchandising and other planning applications. Created high level design document, functional specification documents. Other activities include Gap analysis and remediation, Development

environment design review, Functional design review, High level design review.

Program Manager: Created Operating model, Estimation, Execution and Delivery models. Created project plan for entire SDLC cycle. Managed Client expectations and interactions, Problem Management and Resolution, Quality Management and Resource Management.

Williams Sonoma, Group Project Manager/Program Manager - Merchandising, Planning & Forecasting, Direct to Customer, Sourcing, Distribution applications - Aug 2004 to Mar 2007

Managed a group of application teams for various Merchandising, Direct to customer, planning & Forecasting, Distribution and Sourcing systems. The team’s activities involved production support, maintenance, development projects and transformation to RMS suite of products. The team comprised of Project Managers, Programmer Analysts, Software Developers, Business Analysts, Technical Specialists spread across US and Offshore. The primary focus for almost all the system teams were to make sure SLAs are met for the various Business groups. Some of the key projects that were successfully implemented include Store Valued Card (SVC) for the Direct to Customer channel, Bank conversion project for Credit Card Authorization and Settlement, phasing out of the Legacy systems to Retek suite of products. I have led all the groups mentioned above in the role of Account Manager contributing the annual revenue of $5 - 7 million. Peak team strength 20 Onsite and 42 Offshore. Systems/Tools: JDA MMS, IPMS, Imagine, Oracle RMS, Manhattan PKMS, Access DB, AS/400, DB2. Responsibilities and Achievements

Development Manager: Led the group of project teams for production/enhancement support for Retail and Direct to customer channels. Achieved 30% improvement in productivity for Williams-Sonoma’s Legacy application systems. Built an excellent relationship between IT and Business groups within Williams-Sonoma. Led the major development projects under the Legacy Retail and Direct to Customer channels. As a lead Production support manager, accountable for third level escalation for production support.

Program Management: Created and managed IT budget of $7 million per year. Other responsibilities include Client Relationship Management, Managing Client expectations, Problem Management and Resolution, Quality Management and Resource Management.

Business Analyst: Liaison between Business and IT groups. Reviewed requirements specifications, signed off requirements for Retek based system interfaces and sunset strategy, reviewed high level designs.

Anil Kumar Damodaran Pillai

340 Laurel Heights Dr,

Suwanee, GA 30024

510-***-**** **********@*****.*** LinkedIn: https://www.linkedin.com/in/anilkumardamodaranpillai Williams Sonoma, Senior Project Manager, Merchandising and Direct To Customer Channel, Apr 2002 to Jul 2004 This project was aimed at providing production support and maintenance of the Legacy Merchandising and Direct to customer applications (JDA MMS, IPMS, JDA Imagine, MarketMax and IF/SO along with a series of home grown applications). The main focus of the support team was to make sure Business/System SLAs are met with reduced cost and more effective. Infosys team did System Appreciation of the high complex/multi platform applications in 3months time frame and established 24 X 7 support using Global Delivery Model. In addition to this, the team was heavily engaged in first level Busyness Analyst support, major enhancements, development and testing interfaces for Retek based applications (RMS, RDW, RCOM, ReSA, etc.), and major projects to meet the evolving and expanding Business need. I have led the team during the various stages like System Appreciation, Transition, and Steady state. The major projects that were executed during the period include ‘Replenishment Can-Do’ initiatives, Inventory Reconciliations, Valued Cost reconciliation, replacing the Legacy WMS interfaces with Manhattan’s PKMS. Total peak team strength – 14 onsite and 22 Offshore. Systems/Tools: JDA MMS, IPMS, Access DB, AS/400, DB2, Manhattan PKMS, Oracle RCOM Responsibilities and Achievements

Production Support Lead: Lead the project groups involved in production support and maintenance. Lead the major development projects. Single point contact between Infosys and client leadership

Project Management: Budget Tracking (for all groups), Issue tracking and resolution, Managing Client expectations and interactions, Problem Management and Resolution, Quality Management and Resource Management. Interacting with the senior executive management on project status and budget. EDUCATION

Bachelor of Technology, Mechanical Engineering, University of Kerala, India OTHER FORMAL TRAINING

Professional Growth:

Customer Interfacing Skills, Retail Management Processes, Time Management, Retail Warehouse Management, Business presentation skills, Business Acumen, Facilitation skills, Leading high performing teams, Agile methodology COMPUTER SKILLS AND KNOWLEDGE

Languages Cobol, PacBase, RPG

Databases DB2, DB2 400

OS MVS, OS/400

Tools / Packages Blueprint Requirement Center, HP Quality Center, VersioOne, JIRA, Confluence, TopTeam, MS office products, JDA MMS, IPMS, JDA Imagine, Market Max, IF/SO, JDA Replenishment, Sterling OMS

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