Customer Service Sales

MARIA GLORIA TROYER February - ****

**** ******* ****** **. ****: 281-***-****

Houston, TX 77041 Hm: 832-***-****

acy5k9@r.postjobfree.com

Attn: Human Resources

I am interested in applying for a position with your organization. I hold 4 year degree in Business and Accounting from a very prestigious Catholic private school “Our Lady of Lourdes Business School”

I have extensive knowledge in handling all aspects of order entry into SAP, Navision/Citrix by using company policies like terms and conditions, product lines, taxation criteria and finance requirements, as well as, maintaining outstanding orders like expediting, deliveries, order revisions, credits, returns, and customer service issues.

Entering and maintaining customer master files in SAP, Navision/Citrix. Handling special projects as assigned by office Manager and other Regional Managers, assisting in annual audit, planning employee functions, research for new customers, generate daily, weekly, monthly activity (SAP) reports and distributed to corporate office area Vice President and department managers. I have a great deal of experience in process and projects groups processing and handling projects for the oil, chemical, food and Beverage and Engineering companies such as Dow Chemical, ExxonMobil, Chevron, Cameron, etc.

I make safety a top priority and have very strong passion about cost reduction. I am an action oriented and results driven individual. I understand group dynamics and function effectively in a team setting. I have the ability to learn and practice new skills. I maintain high ethical standards. I also have excellent communication skills oral and written in English and Spanish. I have excellent problem-solving and analytical skills. I am hardworking, dedicated, organized, and reliable. I believe very strongly that I will be an asset to your company. I am also confident that I will make a viable contribution to the economical growth of your organization based on my qualities and work experience.

Sincerely,

M. Gloria Troyer

acy5k9@r.postjobfree.com

Cell: 281-***-****

Gloria Troyer Wireless: 281-***-**** 5636 Ballina Canyon Ln. Home: 832-***-**** Houston, TX 77041 acy5k9@r.postjobfree.com

OBJECTIVE

Seeking a challenging position that will utilize my skills and expand my abilities in sales, customer service, finance, and as an administrative team member.

SUMMARY

Results-focused executive assistant, order entry, customer service and administrative professional with 20+ years of experience and achievements in supporting executives and sales teams in both product and service environments. Resourceful and detail-oriented with strong business acumen. Analytical skills and effective time management. Handling confidential and technical information exercising considerable judgment and discretion. Team work oriented with ability to successfully work across an organization with an open, communicative and energetic style. Fluent in English and Spanish. Expert computer application skills in MS Excel, MS Word, SAP, MS Outlook, Lotus Notes, Salesforce, Citrix and Navision, CRM, etc.

PROFESSIONAL EXPERIENCE

TIB Chemicals Corporation June 2015 –July 2016

(Sr. Customer Service Associate/Admin)

Handling quotation for Organic Chemicals as well as Metal Finishing Chemicals.

Purchasing.

Order entry in Citrix/Navision.

Handling Returns, Credits.

Handling International Shipping and Receiving.

Tracking Inventory on a weekly basis.

Responsible for weekly/monthly billing.

Preparing monthly sales reports.

Travel arrangements.

Prepare travel expense reports.

Order office supplies.

Other Administrative assignments.

Arranged Company Trade Shows.

Varel International, Houston, TX September 2014 to 2015

( Gulf Coast Office Manager)

Purchasing.

Order entry for TR-Cones/PDC BITS.

Handling orders for Nozzles, Bit Breakers, Ring Gauges, etc.

Tracking inventory movement on a daily basis.

Bi-weekly physical inventory of all GC locations.

Accounting for yearly fiscal audits.

Work closely with all Viral Regions to locate;/transfer assets to and from regions. To optimize fleet utilization.

Responsible for coordinating logistics for both internal and external movements/sales throughout the Gulf Coast and Latin America.

Responsible for weekly/monthly billing.

Sending weekly/monthly revenue updates to both regional manager and salesman.

Prepare and approved weekly travel expense reports.

Endress+Hauser, Inc., Houston, TX January 2002 to 2014

(Sales Specialist)

Handling all aspects of order entry into SAP SYSTEM including using knowledge of company Policies, terms and conditions, product lines, taxation criteria and finance requirements.

Purchasing.

Orden Entry in SAP,

Maintaining outstanding project orders including expediting deliveries, order revision, credits, returns, cancellations, changes, etc.

Prepare Product Documentation.

Handled all Customer Service issues.

Entering and maintaining customer master files in SAP.

Handling special projects as assigned by office area Managers and Regional Managers including assisting in annual audit, planning employee functions, Lunch and Learns, Meetings, Trade Shows, etc.

Generating daily, weekly and monthly activity (SAP) reports and distributed to corporate office Area Vice President and Department Managers.

Supporting team through calendar maintenance, appointments, meetings/conference scheduling, travel plans, Hotel reservations.

Handled all travel expense reports via Concur.

Support the Inside Sales Group with sales and quotes.

Assist International Peers and Customers with travel arrangements, hotel and transportation.

Handled Petty Cash, Bank Acct.

Approved GCRS invoices for payment.

Butler and Land, Inc., Houston, TX July 1986 to June 1999

(Customer Service/Admin)

Entering and expediting orders and all aspects of customer service.

Accounts payable and receivable.

Preparing export and shipping documentation.

Generated sales reports.

Ensure efficient operation by updating and maintaining database.

Translated projects, quotes and orders from Spanish to English.

Prepared letters, catalogs and other type of mailers to customers.

EDUCATION AND TRAINING

High School Diploma,

College: A very Prestigious Canadian Catholic Business School.

Our Lady of Lourdes Business School, Bolivia, South America.

4 yrs. Business and Accounting degree.

PROFESSIONAL REFERENCES:

David Hall 713-***-**** (Manager)

Tom Pugliese 713-***-**** (Manager)

Becky Ross 832-***-**** (Co-worker)

Anna Bailey 832-***-**** (Co-worker

Doug Church 832-***-**** (Co-worker

Kris Worfe 713-***-**** (Co-worker

Faye Janson 704-***-**** (Co-worker

Lucy Pope 704-***-**** (Co-worker

PERSONAL REFERENCES

Lockett Wood 713-***-****

Dwigh Collins 281-***-****

Kay Simmons 713-***-****

Lynan Formby 817-***-****

Lesly Rivera 903-***-****

Gail Todd 970-***-****

Contact this candidate