Renato J. Rodriguez Manzo

***** ** ** ****** *****, FL 33196

Phone # 786-***-**** Email Address: acy5jw@r.postjobfree.com

Objective

Committed and experienced VP District Sales Manager and Sales Executive seeks career advancement opportunity within an organization whereby I will be able to utilize my managerial, coaching, sales, interpersonal and bi-lingual skills to further the growth of the prospective organization as well as elevate the performance levels of a team with sales excellence.

Professional Experience

Executive Sales Director – Latin America – NTR Metals, LLC – Miami, FL November 2011 – Present

Responsibilities:

Actively market Latin American territory by calling on warm and cold leads and conducting marketing trips to different and diverse markets to prospect new clients by offering our precious metals refining services.

Consistently work with current clients to maximize profitability while delivering best in class service to each client at all times.

Work with new clientele to gain confidence in our process and shipping logistics by keeping them completely up to speed on their respective shipments by tracking for them daily.

Closely work with Director of AML to ensure proper vetting of every international client passes OFAC screening prior to approval of account and conducting any business.

Act as liaison between NTR and client to ensure proper and clear communication at all times

Actively work with Sales Director – LATAM to ensure proper training and level of service remains best in class.

Store Manager – Wachovia N.A Bank/Wells Fargo Bank – Miami, FL July 2010 – November 2011

Responsibilities:

Conducting and approving quarterly and yearly performance evaluations of associates, plus developing and monitoring individual quarterly development plans for all direct reports.

Generating sales leads through community outreach activities and developing business partners, while building internal relationships.

Directly working with customers to build relationships, undercover and satisfy their needs through the sale of financial products and services, while running all aspects of an efficient and productive branch.

Spending a majority of my time on the sales floor leading from the lobby, by greeting customers, directing them to the appropriate areas of the branch and ensuring that the customer's needs are met.

Ensuring the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service.

Periodically communicating with upper management to review branch performance assessments and update staff on business developments.

Supervising and coaching teams on the proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same.

Creating workforce stability by cultivating an engaged, enthusiastic, and well-coached team.

Ensuring completion of regulatory compliance and training specific to sales and service responsibilities for the entire team.

Managing difficult situations with customers and providing clients with information, data and advice.

District Manager – T-Mobile USA – Sunrise, FL March 2009 – July 2010

Responsibilities:

Responsible for driving sales performance execution in 85 retail partner sales locations by coaching and training sales staff.

Worked closely with principles to forecast sales and allocate proper inventory of phones per location.

Worked with principles to ensure proper marketing and re-allocation of phones based on sales forecast for month.

Manage 4 Account Development Representatives each with 20-25 retail partner locations.

Partner up with retail partner owners to come up with a strategy to achieve or exceed sales quotas.

Responsible for vast territory, spanning from Homestead, FL to Melbourne, FL.

Conduct ride along sales visit with Account Development Reps to gauge skill level, coached and improved processes to ensure highest level of impact during Account Development Reps sales visits.

Responsible for conducting weekly sales meetings in the FL Market.

Conduct sales visits to gauge sales skills of sales reps, performed on the spot role play to enhance sales skill.

Held T-Mobile brand to highest regard at all times with indirect partners.

Performed semi annual and annual performance evaluations on direct reports.

Achievements:

Ranked #1Team for Blackberry sales in FL market in June & July 2009 and won tickets to U2 concert sponsored by Blackberry.

Achieved highest Sidekick sales for August 2009 in FL market and won tickets to Blink 182 concert sponsored by Sidekick.

Ranked #1 contracted feature revenue in FL market.

Ranked #1 Voice of the customer satisfaction surveys in Florida Market 2009.

Ranked #3 District Manager in East Region for 2009.

VP District Sales Manager – HSBC North America/Household Finance – Miami, FL July 2005 – March 2009

Responsibilities:

Responsible for managing the daily operations of 12 branch offices servicing a loan portfolio of 20,000 customers estimated at $780 million in outstanding receivables.

Manage a team of 13 direct reports and 54 indirect employees within the district through branch sales audits and daily remote management.

Developed and implemented processes to effectively manage the consistent growth of a balanced operation to include the origination and best in class service of 1st and 2nd Mortgage loan products, credit insurance and ancillary services.

Partnered with Auto Finance and Insurance Services within HSBC to improve sales processes and results in all areas of the district.

Provide guidance and direction to Branch Managers through daily support and constant coaching of district sales employees.

Forecast the business needs for marketing and staffing in a rapidly changing economic environment.

Performed annual and semi annual performance evaluations on direct reports.

Establish and execute on weekly operational plans to ensure monthly business goals are both satisfied and exceeded.

Effectively communicate and reinforce the ongoing changes to operational policy and procedure.

Hold sales meetings and role play sessions to enhance the sales skills with in the district sales team.

Facilitated corporate level workshops as a Divisional and District trainer for multiple business initiatives.

Selected as the National Spanish Bi-lingual Certification Training Manger.

Achievements:

#1 Ranked District in the US for 2007 & 2008 Insurance and Ancillary Sales.

Increased Auto refinance unit production to record heights in 2nd half 2007 & YTD 2008.

2008 YTD Customer Satisfaction Score 99.20% (#1 in the US for 2007.)

Presented with the 2007 Divisional Leadership Circle Award

AVP Branch Sales Manager – HSBC North America/Household Finance – Miami, FL July 1999 – July 2005

Responsibilities:

Successfully managed a well balanced operation in 3 separate branch offices in the Miami and Broward area over a 6 year period.

Responsible for the service and growth of a $95 million loan portfolio including 4500 local customers.

Increased receivables from $20 million to $95 million far exceeding growth goals year after year.

Implemented the Face to Face sales process to enhance customer satisfaction and improve credit quality.

Performed annual and semi annual performance evaluations on direct reports.

Developed and promoted 3 Account Executives to Branch Manager’s.

Achievements:

#1 Performance Ranked Branch Manager in District for 2005 & 2 time Bi-Annual President’s Council Winner.

Travel Contest Award Winner (Chicago IL 2002, Montreal 2003, Washington DC 2005, Las Vegas 2005, Key West 2006)

Assistant Sales Manager – HSBC North America/Household Finance – Miami, FL April 1998 to July 1999

Responsibilities:

Executed on marketing strategies which led to the growth of branch receivables by $5 million in loan originations.

Responsible for the sale of insurance products and ancillary services to new and existing customers.

Assisted Branch Manager with daily audit functions including all cashiering controls and adherence to policy regulations.

Languages & Skills

Fluent in Spanish

Strong PC skills including Outlook, Lotus Notes, Excel, Word, Power Point

Philanthropic Activities

Active participant in the Junior Achievement teaching program within Miami-Dade County.

Involved in the organization and participation of two district events through partnering with Rebuild Together Miami.

Coordinated two community projects resulting in the donation of $10,000 to groups supporting children’s literacy.

Sourced and put together a “Green” project to clean up Virginia Key and had 19 volunteers through inspiration management.

Professional References available upon request, also available at http://www.linkedin.com/in/renatojrodriguez

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