Project Manager/Coordinator
Resume:
Vivian K. Perry
acy5jf@r.postjobfree.com
Professional Profile
An accomplished, highly motivated professional with extensive experience in customer service and project management, ensuring maximum customer satisfaction through strong leadership, organizational, and communication skills. Expert at forging customer relationships and retention, rapidly resolving issues, while maintaining exceptional rapport and communication with support teams and upper management.
Strengths:
Building and maintaining customer / interdepartmental / vendor relationships.
Positive approachable personality with tenacity, a drive to succeed, dependability and enthusiasm.
Strong multitasking abilities in fast paced environments, adapting to changing priorities and deadlines.
Solid decision-making, problem-solving execution using sound judgment and strong analytical skills.
Highly recognized for “can do attitude,” extreme flexibility and achieving excellent results through a willingness to learn and work with a variety of personalities.
Thrives in an innovative, high pressured environment, independently and in team settings.
Inquisitive and investigative mind.
Professional Experience
Wilma Anderson and Associates, Highlands Ranch, CO Feb 2016 to present
Project Coordinator
Developed and formatted course content for an on-line business providing financial education to women.
Researched social media digital platforms for the effective and cost efficient publishing, fulfilment, and marketing of product.
Colorado Department of Human Services, Department of Youth Corrections (DYC) April 2015-Jan 2016
Project Coordinator (Contractor)
Implemented a state of the art education network at six DYC facilities that supported twelve Google learning applications and over 25 scholastic websites.
Collaborated with third party vendors to create a secure internet network which resulted in no external security breaches.
Established procurement procedures and communication channels that reduced processing time by 25%.
Developed close relationships with educational staff and outside suppliers that resulted in the timely and effective rollout of several new vocational programs for incarcerated youth.
United States Geological Survey/Department of Interior, Lakewood, CO July 2009-July 2013
Customer Service Consultant SID (Science Information Delivery)
Saved department $40,000 annually by identifying operational inefficiencies, recommending, and implementing upgraded order scanning system. Coordinated with vendors to develop new hardware and software processes, wrote SOPs, trained colleagues, and supervised use of new system.
Successfully assisted customers and business partners in identifying and locating maps to meet their widely diversified needs, thus enhancing public perception of federal government. One customer commented, “You renewed my faith in the Federal government.”
Use of on-line programs increased by 17% as a result of identifying and resolving problems with several interactive public websites.
Created training program for new employees resulting in significantly reduced turnaround time on responses to public and product delivery time.
Beta tested new contact center software, identifying problems for resolution prior to rollout. Refined IT training materials for effective education of call center agents. Results were a smooth implementation, thus eliminating downtime and customer and agent frustrations.
Comcast Media Center, Littleton, CO Jan 2008-Nov 2008
Project Coordinator (Contractor)
Trusted “right hand person” to program manager, offloading project management responsibilities because of demonstrated initiative, flexibility, ability to multitask, and excellent organization and communication skills.
Coordinated in-house technical projects with project teams, management, and SMEs that increased the efficiency, quality, and cost effectiveness to provide interactive television services to Comcast customers.
Developed and managed several multi-million dollar budgets ensuring expenditures were controlled.
PMTelco, Centennial, CO May 2006-Jan 2008
Project Manager (Contractor)
Managed multiple million dollar IT projects simultaneously of varying complexities and deadlines.
Received numerous letters of commendation from customers and business partners for outstanding results.
Achieved 100% project management quality compliance as measured by customer feedback.
Drove business growth and business partner relationships through successfully completing all projects.
Lauren Brooks, Golden, CO Mar 2005-Mar 2006
Director of Operations/Client Services
$400,000 of excess merchandise sold as a result of developing an inventory reduction strategy.
Decreased rework and returns by 31% by instituting quality control procedures.
Increased office efficiency 20% by setting up computerized client database.
Avaya, Highlands Ranch, CO Jan 2000-Feb 2005
IT Project Manager/Business Partner Consultant
Project managed the implementation and interconnection of local and long distance services for over 200 sites nationwide with excellent customer satisfaction.
Recommended and designed network solutions resulting in increased end user efficiencies and optimized costs.
Managed close interaction with clients and all network carriers on a daily basis.
Recovered over $100,000 in billing discrepancies by investigating and resolving billing problems and errors.
International Project Manager (Contractor)
Project managed a five phase, complex Avaya services call center project in Europe. $1,000,000 saved by eliminating redundant service layers.
Implemented a multi-national virtual private network with three overseas vendors.
Managed the design and implementation of a business continuity plan which provided fully redundant services for callers and agents.
Supervised the translation of over 1000 script phrases into each of nine languages.
Project/Staff Manager
Project managed, in conjunction with IBM, a Y2K BIOS upgrade project that contributed to corporation achieving its timeliness commitment for Y2K readiness. Results were best in the nation.
Managed change control process for all data, voice, and network systems in the South Denver area, enforcing adherence to policy.
Project managed design and implementation of data, voice and network infrastructure to relocate over 2000 associates to new facility with no disruption of service.
Certifications/Memberships
Lucent Master’s Certification in Project Management
PEO - Philanthropic Educational Organization
Project Management Institute (PMI) Project Management Professional (PMP)
Education
University of Idaho - Moscow, Idaho
B.S. – English, Social Science
Magna Cum Laude
Contact this candidate