Customer Service Microsoft Office
Resume:
NATALYA KUBAREVA BROWN
*** ******* ******, *** ***** CT 203-***-**** acy5ip@r.postjobfree.com
EXPERIENCE
January 2017 – Present
Tax Preparer at Liberty Tax Bridgeport
Responsible for:
Preparing Income Taxes for Individuals
Customer Service (answering customer’s calls, scheduling appointments, answering tax related questions)
2009 – Present
Owner of 2 franchises (Edible Arrangements).
Responsible for:
Hiring, training, supervising, payroll, resolving employee issues
Compliance. Made sure the store are in compliance with corporate guidelines, health departments, etc.
Local store marketing. Maintaining marketing calendar, selecting advertising sources, creating flyers, coupons, posters, fundraising events, etc.
Business financials: data entry, bookkeeping, budgeting, preparing company financial reports
Vendor and client management; contracts and agreements negotiation and document preparation.
Planning, organizing and managing the overall processes and daily business operations, marketing, customer service.
Data analysis, statistics, productivity reporting.
Inventory. Projecting sales and ordering inventory.
Growing business. Went from 1 location in 2009 to 4 since 2014
Merging 2 locations into one in 2015
Project management. Supervised a store build out. Negotiated contracts with various vendors.
EDUCATION
Current -2018
2009
MSA, Albertus Magnus College
MBA, University of New Haven
2007
MA Applied linguistics and BS English as a second language, Perm State University, Russia
SKILLS
Individual Tax Preparation
Customer service
Local store marketing
Bookkeeping
Administrative work
Human resource managements: hiring, training, payroll
STRENGTHS:
Multitasking
Problem Solving
Fast Learning Ability
Dependability
COMPUTER SKILLS:
OS: Windows and Mac
QuickBooks
Microsoft Office (Excel, Power Point, Word)
Avid social media user
LANGUAGES
English full working proficiency (ILR scale)
Russian native speaker
Spanish beginner
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