MELANIE T. Torres acy5h2@r.postjobfree.com

**** ***** *** ****** *** Diego, California 92114 619-***-****

PROFESSIONAL SUMMARY

Solid managerial abilities, leadership, planning, and execution of task and events, prioritizing multiple tasks in a pressured environment, and representative/point of contact for customers, suppliers, management and associates, superior performance on customer service, effective communicator, team-building skills.

AREAS OF EXPERTISE

Project and Time Management Technical Expertise

Project Control, Leadership and Earned Value Management Customer Service

Planning. Scheduling, Coordinating, Monitoring and Evaluating Oral and Written Communication

Proficient in Microsoft Office/Project

Problem Solving, Conflict Management, Resource Allocations and Budgeting

PROFESSIONAL EXPERIENCE

Supervisor-North Island Navy Exchange November 2014 to January 2016

•Provided work direction and supervision for a group of associates

•Prepared and processed data and sales in excel program for reporting

•Communicated with upper management, accounts department, suppliers and customers

•Provided on-the-job training and instructions on working procedures

•Created work schedules, assignments and reassignments of the department

•Ensured timely replenishment of merchandise and supplies necessary to the operation

•Coordinated the timely replenishment and reported discrepancies in products and supplies

•Responsible for the security of cash and personal information of customers

Treasurer-North Island Complex Recreational Committee 2013 - 2015

Volunteer work: 2 years

• Handled the financial record for the Recreation Committee

• Provided monthly financial report to the committee and to the management

• Balanced ledger and record all financial transactions

• Performed bookkeeping and filing of all records

• Planned, coordinated and executed plans for recreational committee events

Customer Service Specialist-Navy Exchange North Island November 2009 to November 2014

•Strong written and oral communication skills

•Anticipate customers’ needs with special attention to detail and in a timely manner

•Multi-tasked, encoded data, statistics and reports related to sales and product availability

•Problem solving skilled with a positive attitude in dealing with customers

•Goal-oriented, reliable, and always open to learn new ideas and technology

•Team Player, works well as a team member or as a team leader

Sales Associate-Navy Exchange Lemoore 2007-2009

•Opened store or closed the store without complication always leaving the store ready for the next shift

•Checked delivered goods, make price tickets, display and keep inventory

•Ensured cash on hand is accurate and do bank runs as needed

EDUCATION

National University

Masters in Engineering Management/Project Management

University of Maryland, universities and colleges online studies

Accounting Units

University of St. La Salle- Bacolod, Bacolod City, Philippines

B.S. Chemical Engineering, 1995

AWARDS

Hart Inventory Award Recipient for 2009, 2010, 2011, 2012, 2013 and 2014

Premier Customer Service Award 2011

Bingham Award of Excellence Award 2011

YMCA Volunteer Service Award 2010, 2011, 2012 and 2013

Letter of Appreciation-Volunteer Bay Bridge Run 2011, 2016

LANGUAGES

Proficient in both English & Tagalog language.

REFERENCES

Sandra Mitchell NEX North Island Uniform Center Manager 360-***-****

Emilia Yanez A+ Dentistry Billing and Scheduling Associate 619-***-****

Rone Jones General Atomics Project Manager 619-***-****

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