BRUCE J. SHANEOUR

**** ******** **** *****, ******** 49266 Telephone: 517-***-**** Email: acy5gt@r.postjobfree.com Visionary Executive with a combination of sales/marketing and management experience. Track record of returning declining or stagnant operations to sustainable profitability. Increase net profit of declining operation 114% in one year with 8% annual increases. Ability to re-engineer operations, provide strategic planning/direction, and build successful teamwork within an organization. Consistently able to access and build relationships with top decision-makers in business, government, and industry.

Over 28 years successful managerial experience in various industries. Additional strengths in customer relationship management, product development, corporate identity development/improvement, acquisitions management, accounting, financial analysis, budgeting, presentations, problem solving, public relations/advertising, key account relationship management, and workflow control.

Increased operation size and doubled net sales.

EXPERIENCE

SUMMIT ADVENTURES, LLC, Hillsdale MI 01/2013 to Present PRESIDENT/OWNER

Outdoor industry adventures

Management, operations consultant, sales

Corporate membership sales, hunting & product sales

Hunting lodge operations assistant director

Outfitter operations assistant

Outfitter guide assistant

Show sales associate

STILLWELL FORD LINCOLN MERCURY, Hillsdale, MI 01/08 to 11/12 SERVICE MANAGER

Appointed as Service Manager to overhaul declining operations in the Service Department and assist in re-engineering the entire Fixed Operations. Manage a team of 8 technicians, a shop foreman, and two assistant service managers.

Increased total sales 20%, total gross 35%, and selling gross 35% in first 18 months.

Increased operating profit by over 100% in first 18 months.

Improved Customer Service Index (CSI) from 25% to 100% in four months, and currently sustain above 90% CSI, amplifying company persona.

Awarded 2008 Overall Service Satisfaction Challenge Cup for Detroit region.

Decreased warranty expenses by 40%.

Implemented scheduling process and time management programs to enhance efficiency within the company.

Developed customer satisfaction programs and vehicle maintenance programs. Continued...

BRUCE J. SHANEOUR 2/3

EXPERIENCE CONTINUED

ROYAL CHEVROLET CADILLAC, INC., Coldwater, MI 10/96 to 01/08 DIRECTOR OF FIXED OPERATIONS 05/97 to 01/08

SERVICE MANAGER 10/96 to 05/97

Promoted from position as Service Manager and challenged to improve net sales and gross profits on time and within budget. Provide daily oversight to service department, parts department and body shop which includes corporate forecasts, planning, staff recruitment/training, accounting & finance, and inventory controls, with an annual budget of $2M. Direct activities of three managers and 15 commissioned employees. Report to president and serve as liaison and representative throughout the company. Concurrently assist management in all major transactions and negotiations and act as assistant manager for entire operation.

Increased net profit 114% in first year with 8% yearly increases.

Established 10% yearly increase in gross profit.

Attained “Top District” award for Customer Service Satisfaction in 1998.

Received “TKS Platinum Service Director” award for Overall Dealer Performance in 1998.

Attained “Top District” award for Customer Service Satisfaction in 1998.

Received “TKS Platinum Service Director” award for Overall Dealer Performance in 1998.

Awarded “GM Mark of Excellence” for fixed operations in 2006.

Increased net profits 47% through systematic reductions in wasteful spending.

Delivered and guided efficiency improvement initiatives throughout all core production planning, production scheduling, and production operations.

Improved dealership management skills through focused objective training.

Developed and implemented successful sales staff training programs. As Service Manager, brought in to improve and guide workload distribution activities. Managed a team of six, which included an assistant service manager and technicians.

Re-organized entire fixed operations, improved employee morale, company image, budgetary spending, client scheduling, workload schedules, time management, and task management. Additionally, created job descriptions and instrumental in the development of employee evaluation initiatives. These combined efforts lead to a 15% increase in overall net sales. HILLSDALE AERO INC., Hillsdale, MI 05/89 to 06/95

PRESIDENT/OWNER

Acquired this aircraft sales and service company as an entrepreneurial venture. Directed all strategic planning, marketing, and business development activities with $1.2M in annual domestic and foreign aircraft purchases. Recruited and trained a productive team of four including instructors, service personnel, and sales staff. Designed operating policies and procedures for all core operations including sales/marketing, customer relations, and business development. Increased service line to include aircraft business charter services.

Took net sales from $650K to $1.6M.

Negotiated successful sale of company.

HILLSDALE MUNICIPAL AIRPORT, Hillsdale, MI 05/89 to 06/95 AIRPORT MANAGER

Challenged to increase public awareness and usage of local airport. Worked with the Federal Aviation Administration, Michigan Department of Transportation, National Transportation Safety Board, Environmental Protection Agency, engineering firms, and the Michigan Aeronautics Commission in an effort to move forward in improving the facilities and securing funding.

Structured and negotiated complex financing, investment, and partnerships with local, state, and federal agencies through direct involvement with the city and participation in city counsel meetings. This led to the attainment of federal funding for two expansion projects.

Developed and implemented a five-year plan to increase the size of the airport to facilitate the use of larger aircraft, in accordance with federal regulation laws. BRUCE J. SHANEOUR 3/3

EXPERIENCE CONTINUED

J.S. BROWNS MENSWEAR, Hillsdale, MI 05/85 to 10/89 PRESIDENT/OWNER

A retail men’s clothing store specializing in custom tailored suits, outerwear, casual and upscale clothing, and tuxedo rentals. Responsible for total operations of an established retail business, including seasonal inventory purchasing.

Crucial company asset at regional conventions, as well as in retail purchasing at the MAGIC Apparel Show, CA and Chicago Apparel Market, IL.

Involved in all marketing, sales, quality control, budgeting, employee training, and accounting.

Negotiated successful sale of company.

SKILLSET

PRIVATE PILOT, Airplane Single and Multi-Engine Land and Instrument Airplane BUSINESS MANAGEMENT, Jackson Community College, Jackson, MI SERVICE MANAGEMENT, GM Technological Center, Warren, MI AUTOMOTICE & DIESEL TECHNOLOGY, Lincoln Technological Institute, Indianapolis, IN EAGLE SCOUT, Boy Scouts of America

PROFESSIONAL MEMBERSHIPS

Member, Ducks Unlimited, 1986-Present

Member, National Rifle Association (NRA), Rocky Mountain Elk Foundation (RMEF), 1987-Present Life Member, North American Hunting Club, 1989-Present Life Member, Safari Club International, 2012-Present Member, Ruffed Grouse Society, 2013-Present

Prior Member of Aircraft Owners and Pilots Association (AOPA), 1987-1996 Prior Member of American Association of Airport Executives, 1989-1996

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