Martin R Andrews

*** *********** ** ****** ** ***18

acy5ek@r.postjobfree.com acy5ek@r.postjobfree.com

1-978-***-**** Google Voice

Summary

Highly experienced Network Support professional. Diverse experience in troubleshooting, installing and servicing of computers & networks systems. Strong verbal, listening and written skills. Comfortable in interacting with all levels of the organization and public. Able to problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual, Team and Company goals. Enjoys learning new programs and processes. Background includes Healthcare, Insurance, Publishing, Energy oil wholesale, Banking, Trading and some manufacturing environments. Known for taking initiative. Reliable, hardworking, and dedicated team player who works well in a fast paced environment, under pressure and with minimum or no supervision. Excellent customer service skills. A quick learner with a desire for continuous personal growth.

Education: Currently self-studying for Kali-Linux pen-testing, Ethical Hacking, via various training resources.

Completed course from January 2016 to April 2016 (CCNA 220-120 R&S)

Completed course from October 2015 to January 2016 (VMware Virtualization VCP-DCV 5.5)

ntai.net based in Somerville & Malden MA

Software: Proficient Knowledge in installation and configuration

Knowledge of Active Directory, Creation of OU containers, Users and file Permissions.

Basic VPN account Creation & Deletion & Checkpoint VPN client software.

Basic Lotus Notes Domino Admin 8.3 and configuration of Lotus Notes Clients 4.6-8 to 8.53

Google Docs, Libre Office, Apache Open Office, Office 2013

CA Enterprise Software for adding and removing software via DSM

Excellent Knowledge of Various Major Enterprise and Commercial Anti-virus and Malware programs.

Basic understanding of ODBC.

Knowledge of VMware Workstation 12, Virtual Box 5.5 and Citrix XenDesktop

Air Watch MDM for mobile devices Tablets & Smartphones.

Air Defense installation and setup on laptops only.

Lumension installation and configuration of Desktops & Laptops per Legal Dept.

Sophos Hard Drive Encryption Installation and Configuration on laptops only Per Legal Dept.

Skills: Installation/configuration/troubleshooting of networked and or standalone hardware

Basic to intermediate knowledge of Routers/ Switches/VLANS/Servers.

Knowledgeable of Checkpoint, Pfsense, OpenVpn, openswitch, Netgear, Sonicwall Firewalls/VPN devices and client software.

Knowledge of Tablets, Phablets, Smartphones

Familiarity with Windows 8,8.1 & 10 to Go Enterprise

Knowledge of configuration and setup of Avaya IP Phones

Knowledge of troubleshooting and resolving Tier 1 & 2 network problems with customers and outside vendors.

Familiarity with SCCM

Experience supporting VDI

Experience supporting EMDS (Reuters, Bloomberg, FactSet, CQG, ICE, NYMEX, Esignal)

Experience with HP hardware & Networked printers.

Experience and Familiarity of IT Infrastructure Technologies and Enterprise Ticketing Systems

Protocols: TCP/IPV4, DHCP, DNS, SNMP, SMTP, TELNET, FTP.

Mail Clients & Mobile Apps: Outlook, Thunderbird, Gmail Google Voice & Hangouts & WhatsApp,

Operating Systems: Win 7,8.1, 10 Ent 64, Various Linux ISO/Distro on Virtual box and VM workstation

Server OS: Windows 2012, Ubuntu Server, Learning Windows 2016 Standard Server on Virtual box.

IM & Video Chat knowledge: Skype, FB Messenger Pidgin, SnapChat

Social Media Apps: Facebook, YouTube,Google+ Linkedin, SnapChat, Twitter, Instagram

For Professional Experience please see page 2

Global Partners LP

Waltham, MA May 2004–March 2014

Tier 1 & 2 Network Support Specialist

Team lead for Win XP to Win 7 pro migration Responsibilities included but not limited to: Creating standard windows 7 documentation and profiles for new Laptops, Desktops, then customizing new PC's for specific Department needs throughout the company. Legal, Traders/Supply, Environmental, Off -site Terminals, Sales, Bids, Billing, Executives, Accts Payable, Accounting, Credit, Inventory, Branded Fuels, Risk, Tax, Supply Accounting. Installation and support of BYOD/Company issued mobile devices (Tablets & Smartphones) hard drive encryption software (Sophos) laptops only. Air Defense wireless security software for laptops only per legal dept. and company policy installed MDM Air Watch software on Tablets & Smartphones. Configured and maintained backup and restore processes to include newly Imaged pc, notebook, tablets and smartphones.

Installation, configuration and support of organization’s LAN, WAN, Wireless and Internet systems. On-call every other week for network monitoring and troubleshooting of Verizon MPLS, Frame Relays, routers, switches, servers, help desk tickets and clients in various states and remote sites using various remote desktop software. Trained current and new employees with regards to software and or hardware use, and access to other network resources remotely and or in office. Traveled to various sites as needed or requested. Maintained 99% uptime and performed necessary maintenance to support network availability 24/7 365 days a year. Responded to and resolved tickets and incidents in accordance with IT policies, our client’s SLA’s and procedures as they relate to customer support and updates. This included but is not limited to new Anti-Virus, Operating System patches, Checkpoint VPN client software & Connectra portal setup (laptops only) and other mandated software upgrades as directed by our client’s standards and practices. Clearly communicated and/or escalated to their supervisor any IT operations issues or disruptions (planned or unplanned) to minimize client impact. Responsible for timely response and support during scheduled and authorized non-business hours to insure continuity of services to the network environment. Participated in the upgrade of H/S when necessary to insure that all services are provided in a secure and timely fashion.

AD & Lotus Notes 8.3 Domino Administration. Added clients to correct network printing, AD folder and Email groups for assigned dept. Administration, configuration, setup and movement of Avaya VoIP & digital phones per client’s request. Provided and utilized any and all resources available through other sources for assistance with problem resolution. (Google, Senior IT, helpdesk staff, forums, internet groups & articles).

Implementation of enterprise images for Desktops /Laptops according to procedures and policy to insure a consistent environment. Used Lumension software for desktops and laptop lockdown of external input devices, home printers, usb drives cd/dvd drives. Clients needed permission from manager with written request via helpdesk ticket and or Email to use these external devices. Assisted with Team meetings, special projects and other requests to maximize the efficient use of IT resources. Complete all activities within our client’s security policies and practices to insure the safety and privacy of data, our clients and its resources Transfer of media in accordance with legal policies and procedures via USB flash drives and or cd/dvd.

Various Contract Agencies 1994-2004

Network / Desktop Support Specialist, NOC Engineer, Network / Desktop Migration Specialist

Responsibilities: included, but not limited to the following: Reconstructing a Help Desk Dept. Implementation of enterprise images for Desktops /Laptops according to procedures and policy to insure a consistent environment ranging from Win 3xs to Win XP. Monitoring of a Data Center for customer alerts using Site Scope. Installing and upgrading ATM machines for major vendor with new security keys. Installation of preconfigured Cisco router; Frame Relay, and Multi-sync Modem, Installation of SMS 1.2 on over 300 clients (Desktops & Laptops for easier software deployment). Head Technician for the upgrade from Win 3.11 workgroups to Windows NT 4.0 Workstation for W2K compliance.

Social Network Use: LinkedIn: www.linkedin.com/pub/martin-andrews/15/793/8b1/

Hobbies: Created Home network with VLans and Windows 2012 Server Domain using Ubuntu 16.04, Win 7, and Win 8.1 as clients. Also Created a virtual network in virtualbox & Vmware workstation 12.5 Pro using windows 7, 8,10 & various linux distros using Pfsense as a router

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