Professional Summary

Project & People Management: Over 13 years’ experience managing projects implementing business and IT strategy, Business Intelligence products, Systems Integration and Operations Support plans along with providing coaching and mentoring. Excellent communications skills – articulate, concise, knowledgeable.

Product Management: 7 years’ experience developing products for supporting Data Governance, IT Architecture and Operational Support, Strategy development and execution, Business Process Management.

Strategy Consulting & Change Management: Over 8 years’ experience conducting Large scale change management, transformation and project/program management, Change Impact Analysis, and implementing release plans for billion dollar products

Relationship & Vendor Management: 8 years’ of managing relationships with internal and external clients and vendors. A multi faceted team player and coach – emphasizes team building in a client-focused environment.

Experience interfacing Stakeholders, Analysts and senior management with excellent communication and interpersonal skills.

Proven experience in delivering and managing large teams in Internet projects, Client-Server Application Development, Infrastructure Design/Implementation/Maintenance, Technical Architecture Re-engineering and Migration.

Proven ability to learn business processes quickly and to work well with business partners at different levels within the organization

Strong practice of Management methodologies: (waterfall, time box, spiral, iterative release), Agile, rapid development, extreme programming (XP), and scalable deployment.

Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive working relationships in internal, external, independent and team environments.

Confident and dedicated leader with proven record for stakeholder satisfaction and cross team collaboration

Champion for change, and portfolio development, ensuring seamless integration of all processes from idea creation to production support by managing through PROSCI ADKAR principles.

Excellent at Integrated Business Process Re-engineering, GAP analysis, and functional specifications in the Project Life Cycle along with performing ROI, NPV, feasibility studies, risk assessments and cost controls

Core Skills

Enterprise Architecture: TOGAF (Expert)

Software Development Life Cycle: Requirements Gathering, Solution Design, Product Development and QA

Process Engineering: BPMN Modelling, Data Architecture and Integration Design, Six Sigma Principles, CRM

Project management: critical thinking, consensus building, leadership, communication, collaboration, budgeting, strategy, people management, strategic planning, transformation, managing at risk or spiraling projects.

Technical skills: SQL, Oracle, Java, C++, Scripting.

Education

Master’s in Business Administration, University of Toronto Rotman School for management, 2013

Bachelor of Computer Science and Economics [Honors], University of Toronto, 2005

Employment Experience:

Delloite/ CIBC Capital Markets Risk Management Toronto, Canada

Senior project manager Sep 2016- Feb 2017

Worked with business representatives on consultations of the Fundamental Review of the Trading Book (FRTB).

Engaged on estimation and industry responses to new Basel III initiatives (initial margins for non-centrally cleared derivatives, FRTB, SA-CCR, capital floors).

Lead initiatives and projects related to VaR and stress test modeling, risk limit management, capital management, new business proposals, regulatory requirements, customer behavior

Responsible for the Bank’s Basel III Capital Adequacy Reporting (BCAR) and New Credit Risk (NCR) reporting to OSFI

Responsible for creating requirements documents, data flows for implementing enhancements to new/existing strategic initiatives for credit risk models, credit risk parameters and credit risk ratings

Liaised with Risk managers to created detailed artefacts business specifications for market risk systems

King Faisal Specialist Hospital Riyadh, KSA

Director IT and PMO May 2014-Aug 2016

KFSH is a tertiary care provider in the city of Riyadh in KSA. It possesses state of the art technical products which have significantly enhanced the level of patient care being provided by the hospital. I was brought on board by the CIO to assist him in the development and implementation of KFSH’s 2020 Vision Product Road Map and to establish a Project Management Centre of Excellence for the hospitals Technology teams.

Developed application systems roadmap which reflects current and future state capabilities

Created and delivered a portfolio of technology projects that fulfill the goals of the strategic capabilities roadmap

Planed, budgeted and led application development projects

Oversaw architecture, design and selection of technology solutions and vendor partners

Responsible for the entire project delivery lifecycle

Effectively manage internal and third party vendor relationships, ensuring service delivery expectations are meeting the needs of project and business objectives

Managed development of an analytics platform which supports the operational needs of all clinical and management resources, such as capacity management, scheduling and key metric reporting.

Led an Innovation Committee, as part of the CIO’s 2020 vision that analyzed existing organizational and business processes. In collaboration with stakeholders, developed Proof-of-Concepts, long term process sustainability and IT execution plans for senior management.

Managed projects managers and analysts during requirements gathering with Clinical, Management and Technology Services.

Led solution design teams during end-to-end solution conceptualization, design and prototyping activities.

Managed program and project delivery tasks including project design, scope management, cost control, quality and performance reporting.

Developed, tracked and managed project budget, project plans, timelines and scope along with collaborating with other teams to flush out business and system requirements.

Projects:

As part of CIO’s 2020 Vision, notably spearheaded the adoption of a third-party speech recognition software by Nuance to be by clinicians for EMR data entry.

Delivered MyHealth, the first online portal to support the governments Access to Care Initiative along patients to get immediate access to their medical history and vitals trends.

Played a pivotal role in leading the hospital towards attaining the HIMSS Stage 7 Designation, making KFSH the first hospital outside North America to be certified at this level in Ambulatory Care.

Helped perform Hospital Re-organization using Change management principles like Adkar.

Accomplishments:

Managed Nuance speech recognition project which was delivered on time and budget and significantly improved processes dealing with patient care by enhancing the quality of documentation being done by the physicians. The documentation rate went from 5% to 80% over 2 months.

MyHealth application became the go to source for patients and affiliated hospitals to get patient information in a quick and easy way allowing for better health quality.it increased patient engagement from 60 % to 90%.

Created IT PMO for the hospital to better manage their projects and timelines producing efficiencies of 2 mil $/yr

Delivered high-quality software solutions that met business needs

Royal Bank of Canada Toronto, Canada

Sr IT. Manager, Global Wealth and Asset Management Sep 2011–May 2014

RBC is the largest of the Canadian Banks by market Cap and revenue. As such I was brought in by the Director of wealth management IT to help create and lead the IT strategy for the merger between RBC and PH&N investment council and completion of Project Groundhog by interfacing, Charles river, MACS, FMC and Broadridge brokerage to deliver a fully automated trading system from fund and portfolio management to reconciliation.

Managed an agile development Team to enhance user experience and system responsiveness by directing design and delivery of automated ticketing and production release system.

Managed the various Vendors and stakeholders from business and technical team and helped align them to a single strategy.

Managed projects and oversaw project managers to enhance the Portfolio Management system and other key systems to fully integrate trading (Charles river) and account maintenance functions from PH&N to within RBC infrastructure for Groudhog & PH&N IC conversion projects.

Built Strategy & Engaged leaders from various business disciplines to ascertain needs, provided counsel for developing support infrastructure required for the expected volumes while also developing the needed supply chain software. Provided cost benefit analysis for choosing various technologies served as business project manager for the above projects.

Transformed IT support and organizational interaction practices by fostering strong collaborative work environment while developing robust help desk functions to improve visibility.

Actively managed multimillion dollar projects conducting organizational needs assessments and stakeholder analysis to facilitate the transformation from current to desired state. Managed project risks and issues and developed mitigation plans using root cause analysis techniques.

Facilitated transition from QA, UAT to Business acceptance testing gates to ensure successful delivery.

Accomplishments:

Reduced Support issues by 30% in one year.

Achieved a 95% success rate in implementing and streamlining departmental budgets, goals and policies.

CGI (TD Bank/ Enbridge Oil & gas) Toronto, Canada

Senior Consultant/Project manager Oct 2010 -Sep 2011

CGI is one of the top consulting firms in Canada with presence across the globe. At CGI I was hired to lead an IT team through comprehensive organizational restructuring, prioritizing projects and directing teams through solution design, development and integration for clients in Oil &Gas, Banking (capital markets), Mobile IT & Healthcare sectors on items in Supply chain, reporting and EMR aspects.

Managed responses to RFIs and RFPs. Created road maps for infrastructure changes for various clients.

Created strategic optimization plans based on Agile enablement, motivation, and accountability, driving a corporate cultural shift towards lean development, performance, collaboration, and rapid time-to-market

Led the analytics CGI team at Enbridge and bell to help the companies gain insight into their core product utilization and how bell could better target the end users with directed marketing.

Developed, tracked and managed project budget, project plans, timelines and scope along with collaborating with other teams to flush out business and system requirements.

Performed stakeholder management and acted as business project manager for multiple projects.

Facilitated BI/DW report generation detailing Operational Cost for Tx/Dx, Financial Performance, Customer Service and Demand Management; Presented report to project leadership with outlined strategy

Bell (business project manager):

Lead a team of Business analysts to completely re-design the bell online tv platform to allow for live streaming on mobile devices.

Responsible for training development and delivery in partnership with the project leadership team.

Oversaw planning and execution of applicable training, and procedural changes. Performed stakeholder analysis, stakeholder engagement, Change Readiness Assessment, Change Impact Assessment, Training Strategy, Communication Strategy, organization design by using ADKAR PROSCI Principals.

Built custom interfaces to enhance the user experience.

Created technical design documents and implementations plans for the release.

Enbridge G2B Project(business project manager):

Lead a team of Business analysts to completely re-design the current portal for Enbridge oil transportation system.

Managed a team of a 7 analysts and project manager to analyze the current state of the Enbridge system and create strategy for increasing customer base and providing better service through a more Agile developmental process.

TD Wealth Core Project:

Managed a team of Business analysts to document the proposed interactions with the new Book of record for TD wealth Management on a multimillion-dollar project.

Established Agile CoE Charter with a clear and detailed communication plan, adoption strategy and defined metrics for progress and feedback

Provided guidance to the business associates to streamline the new business workflow.

Managed the Documentation of the current data flow between current trading system and the settlement house.

Managed the creation of technical design documents and implementations plans for the release of the enw web portal.

Accomplishments:

Established organizational guidelines and strategies for delivering customer solutions following the RUP process.

Reduced time to key business decisions by documenting and providing training on current business metrics reporting system by 20%.

Built deep behavioral profiles of active users for bell, which led to product improvements that increased customer activation rates by 30%.

Royal Bank of Canada Toronto, Canada

Project Manager/ Sr. BSA, Global Wealth and Asset Management Jan 2007 -Oct 2010

Played key role in various enhancement projects, delivered much needed scalable solutions per business needs. Created a knowledge store for investment analytics’ application while managing analysts and developers.

Collaborated with and managed vendors to launch new Fixed Income analytics software which required data from Charles River, FMC and Bloomberg to be manipulated and fed into the analytics engine to generate reports through a web portal.

Managed team of on and off-shore resources to develop and deliver enhancements to the Performance Statements for 5 million clients, the project success served as a template for future Agile development projects.

Relationship manager for SS&C vendor to enhance design and functionality of mutual fund reconciliation software being used by Asset Management. Responsible for setting up data transformation and taxonomy verification system for reconciliation between RBC asset management and 3 different data sources.

Prepared testing strategy for UAT, and BAT phases ensuring a bug free release. Prepared roll out and contingency plans.

PRS: (Business project manager)

Led an offshore and onshore team to deliver changes to the current statement process.

The project involved statement changes for 5 million accounts, while keeping the time lines and statement schedule on track.

Oversaw the technical design to make sure that it conformed to RBC Compliance standards and met with the limitations of the system and the current time lines for statement printing.

Devised tools to review the statement extract without physically printing the statements and review the maximum number of accounts in the least amount of time possible.

Performed as the Project manager and technical lead from the RBC side.

Created technical design documents and implementations plans for the release.

Recon:

Implemented third party software Recon 6.0 Royal Bank capital markets and fund accounting system.

Setup batch processes to automate extraction, loading and reconciling of the data.

Gathered business requirements for the type of audit reports required by fund accounting.

Accomplishments:

Increased efficiency of the product by 250%. Read times were reduced from 15 mins to less then 2 mins.

Achieved match percentages of 98.5% up from a mere 5%. The match percent was higher then what was achieved through manual reconciliation and was the highest percentage recorded by the Vendor.

Received accolades from the Fund Management team.

Received accolades from the Vendor contacts.

Ground Hog:

Liaised with multiple data repository as RBC Private Client services changed the data vendors’ RBC Dexia to Broadridge. Major part was spent doing stakeholder management for the project.

Gathered business and technical requirements to document the requirements for the current process and the data manipulation required from the new feed.

Created business and software requirement documents for the various business units involved according to RBC SDLC templates.

Designed and implemented procedures that would enable RBC to move to the new system and have all records flowing through from the get & go.

Performed as developer as well as QA on some tasks of the project.

Accomplishments:

Achieved a 100% compliance rate for all rules implemented.

Achieved a 100% compliance rate for portfolio conversion from RBC Dexia portfolios to Broadridge portfolios.

Fixed Income Research Analytics:

Led a team of programmers and business analyst to spear head solutions for Charles River technologies being used in the bank.

Gathered business and system requirements and created data flow diagrams to outline the step by step process.

Conducted regular JAD sessions with stakeholders and potential internal corporate clients to gather functional requirements and suggest possible modifications to their existing architecture.

Created Business requirements and software requirements documents.

Created test scripts for performance testing and functional validation of third party software.

Private Client Statements:

Served as a liaison between RBC and the chosen third party vendor to gather and document the launch of the re-vamped RBC statements for the high profile clients.

The project required designing the template for the statements, documenting the process of calculating returns for the current statement, providing customized statements with custom portfolio information.

Implemented an interface for managers to build and publish account summary/commentary regarding their individual investments.

Generated Access reports and enhanced the security of the present system.

Performed detailed USER acceptance tests, Black Box and White box testing.

Performed feasibility studies and cost benefit analysis.

Accomplishments:

Increased recon team efficiency increased by 200%. Received STAR Award and other accolades from the bank.

Reduced error prone losses by 800,000$ per Annum.

Hartford Insurance Company Connecticut, USA

Strategy Analyst Team Lead 2006-2006

Gathered, analyzed and documented business requirement and functional specification documents for system integration and software upgrade projects for Hartford Insurance

Set standards for requirements gathering, liaised with vendors while managing expectations for P&C.

Fannie Mae, Single Family mortgages Washington DC, USA

Senior Business Analyst 2005-2005

Gathered requirements and tested application according to SOX standards using Visio for UML diagrams, Activity Diagrams, Use Case Diagrams and Sequence Diagrams.

Created and managed test case development and defect management plans during testing phases.

Extracurricular activities:

Student Frosh Leader - Voted best UofT (Mississauga) frosh leader 2004

Captain of Diamond Cricket Team in the EDCL.

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