Mohammad, Farooque

MCTS, MCSA, MCP, CCA

416-***-****

acy5db@r.postjobfree.com

Highly motivated Information Technology professional offering exceptional technical and interpersonal skills, I bring over 5 years of accomplished industry experience and technical expertise in the areas of Windows Server and Desktop Support, highly customer oriented and skilled in effective oral and written communications. Demonstrated problem solving abilities and drive to learn and take on new challenges.

TECHNICAL EXPERTISE

Windows Server 2003/2008/2008 R2/2012

Windows 7/Vista/XP

Microsoft Active Directory 2003/2008/2012

Windows Deployment/Migration

Windows Deployment Service

Remote Desktop configuration

Published applications on Citrix XenApp 4.5/5.00

Network support and troubleshooting

TCP/IP, DNS, DHCP

VMware vSphere

Backup and Restore

MS Office 2003/2007/2010

Office365

Print Server & File Server.

INTERPERSONAL SKILLS

Deadline / Goal oriented

Team Building

Root Cause Analysis

Customer Relations

Team worker

Creative & proactive

Problem Solver

Training & Support

Oral & Written Communication

Technical writing / Documentation

Procedural Development

Work well under pressure

CERTIFICATIONS

Microsoft® Certified Technology Specialist (MCTS)

Microsoft® Certified Solutions Associate (MCSA)

Microsoft® Certified Professional (MCP)

Server Administrator on Windows Server 2008

Windows Server 2008 Active Directory, Configuring.

Windows Server 2008 Network Infrastructure, Configuring.

Windows 7 and office 2010, Deployment.

Windows Server 2008 R2, Virtualization Administrator.

Windows Server 2008 R2, Desktop Virtualization.

Administering and Deploying System Center 2012 Configuration Manager

Citrix Certified Administrator (CCA)

EDUCATION

VMware Professional Training, ESX Labs, Toronto – Canada.

Diploma in Networking.

Diploma in Computer Science.

Bachelor of Commerce.

PROFESSIONAL EXPERIENCE

TD Bank Canada.

Technical Analyst (Contract Role) (July 2016 – Feb 2017)

Experienced of administration and support on Windows 2003, 2008, 2008R2 & 2012 OS.

Performed monthly patching using HPSA tool and follow schedule to consistently patch Windows servers each month to meet business needs and directions.

Communicate to application owners and support teams when patching occurs.

Update management with monthly patching progress and provide regular update on team initiatives.

Troubleshoot Citrix user profile for various clients.

Dealt with Incidents or other unexpected situations following Windows patching update actions.

Followed change management guideline and help enhance change processes related to Windows patching.

Performed regular reviews of Windows OS related vulnerabilities (OS, Office, SQL, IIS, Adobe, .net and others) that have available patches from vendors, and determine courses of action.

Assessed reported vulnerabilities, and determine the necessity for patching and impact where vulnerabilities remain after monthly patching

Patched experience in Windows environment and products - Windows OS, Office, SQL, IIS, Adobe, .net, Java and others

Experience and understanding of the TCP/IP protocol, networking, servers build, rack mounting and operating system installation.

Used Service now and CA Service Desk Ticketing System.

Dynacare – Brampton, ON.

IT Administrator (Contract Role) (Jan 2016 – Mar 2016)

Resolved daily routine tickets as per the severity.

Used Service Now and Incident Monitor for ticketing solutions.

Implemented ITIL, including Incident, Change, and Problem Management.

Involved with Migration project from Windows xp to Windows7.

Provided support for Windows 7 & 8 issues.

Provided support for desktop computers/Laptops & Apple/Android IPad.

Prepared and configured new laptops/workstations as assigned.

Used designed PowerShell and VB scripts to perform administrative tasks.

Analyzed and diagnosed DNS/DHCP/VPN and other networking issues.

Used NetIQ DRA tool integrated with Active Directory and Exchange server.

Supported Active Directory users and computers including creating new accounts, resetting passwords and troubleshot share folders permissions issues.

Resolved tenancy technical issues Outlook & Office 365.

Provided remote desktop support through a centralized server.

Racked and patched equipment as needed.

Assist in troubleshooting production issues with members of other teams within I.T.

Worked with Cisco Network Engineers to create a network and intranet capable of handling all company needs.

Managed Cisco switches through designed scripts.

Setup and provide support for various applications for user verification testing environments.

Assist as part of a team in building and managed lab environment with complex settings, configurations and equipment including servers and various network elements.

Assist in development, improvement and maintenance of imaging, deployment solution.

CIBC Canada

Technical Analyst (Contract Role). (July 2014 – Oct 2015)

Build Servers for the purposes of testing branch environments using a locked down image supplied by enterprise engineering.

Maintained and managed windows 2008R2/2012 servers in Citrix farm.

Supported Active Directory users and computers including computers including creating new accounts, resetting passwords and troubleshot share folders permissions issues.

Troubleshoot a variety of Desktop and networking component issues.

Servers Build, cabling and network for deployment across a variety of platforms and environments.

Migration from windows xp to windows 7 standalone and through SCCM.

Configured third party software as per client request.

Decommissioned the old servers through the process.

Communicated and balanced the work load with offshore team.

Provided rigorous testing for new desktop OS/Hardware throughout the Enterprise.

Provided technical implementation for support functions including on-call services for Network and RTC support regional LAN/WAN networking matters to ensure seamless connectivity with minimal customer impact.

Worked with clients, providers and vendors to ensure service expectations are managed and met.

Supported Coins Application. (CIBC internal Financial Application)

Consistent with Global processes to meet service expectations.

Setup and provide support for various applications for user verification testing environments.

Provide support for servers, Active Directory, Network Printers, POS and Scanners.

Worked with the Deployment Team to ensure all required security packages are deployed and installed on all the Branch level.

Assist with the promotion of application packages to production, adhering to the company’s Change Management Standards.

Maintained and update documentation as required.

Zurich Canada.

Technical Support Analyst (Contract Role). (May 2013 – April 2014)

Analyzed SCCM client log file CcmExec.log, LocationService.log, Scanstate.log, loadstate.log, and other related logs to trouble shoot broken client and deployment process issues.

Used Event Viewer to resolved Windows System related issues

Contributed based on latest findings (i.e. HDD bad sector, file encryption, cloud folders, site code, subnet ... etc.) to improve deployment success ratio.

Altiris/MDT Desktop OS Deployment.

Used NetIQ DRA tool for Active Directory Users.

Performed various operational tasks for maintaining the Exchange and Active Directory.

Managed users, groups, network printers and workstations in Active Directory.

Provided support for users and troubleshoot issues relating to hardware, software and network connectivity problems on every day basis.

Assisted users with IT related Service Desk settings, troubleshooting issues and resolved where applicable remotely.

Accountable for adhering to problem management process for desktop related incidents

Provided customer assistance using Active Directory services and remote access tools.

Tested Application on Windows 7 Desktops and laptops.

Managed working relationships with remote site staff and deal with a wide range of technical Issues.

Troubleshoot and resolved remote site staff computer system problems.

Responded to requests and problems including installing, monitoring, diagnosing, maintaining, and upgrading all PC’s/Laptops hardware and software to ensure optimal workstation performance.

Interacted with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Document system installation, configuration procedures and current configuration.

Nestle Canada Inc.

Technical Support/Deployment Specialist (Contract Role). (Feb 2013 – Apr 2013)

Support Technician responsible for daily operations support and troubleshooting of end-user equipment

Client-side support Installation/Refresh and issue resolution of PC Hardware, Software and Printers.

Provided regular feedback to the deployment manager on the install and quality assurance work completed with a view to improving service quality.

Resolved Networking, hardware and software issues.

Performed system backups and data recovery.

Troubleshoot and reconfigured VPN Connection.

Troubleshoot, designed, and implemented.

Deployed updates with Systems Management Server or System Center Configuration Manager

Reported with Systems Management Center Systems Management Server or SCCM 2007

Rogers Communications.

Deployment Specialist (Contract Role). (Nov 2012 –Jan 2013)

Configured troubleshoot and install desktop, laptops systems in a Windows XP and Windows 7 Professional environment Worked on special projects and creating with Operating System Deployment.

Maintained all systems, including inspect, clean, test, run scan disk, defragments, hard drives, and update antiviral programs for performance and security.

Performed system backups and data recovery using USMT Tool.

Provided support for users and troubleshoot issues relating to hardware, software and network connectivity problems on every day basis.

Tested Application on Windows 7 Desktops and laptops.

Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Supported and coordinate system implementations through the project lifecycle (analysis/design, testing, rollout, and hand-over) working with other teams.

TELUS Communication.

System Support Analyst (Contract Role). (Oct 2010 – Sep 2012)

Troubleshooting and supporting system and server for internal client and through remote management tools.

Ghost image and Restore/Configure user profile, mail and data.

Used HP Service Desk to log and follow up on incident management.

Used Microsoft Deployment Toolkit (MDT) to create and deploy images over the site Utilized Norton Ghost or ImageX imaging to automate installations and standardize desktop\laptop configurations.

Used VB Scripting create applications on workstation.

Used PowerShell commands to expedite admin tasks.

Performed on going Windows Deployment / Migration Project by using MS SCCM 2007.

Created collections, packages and advertisements with SCCM 2007.

Used Configuration Manager to collect hardware and software inventory from Configuration Manager 2007 clients.

Used software metering in Configuration Manager 2007 to monitored and collect software usage data on Configuration Manager 2007 clients.

Monitored SCCM platform health and mitigated issues as needed.

Customized packaging for software installations using PowerShell, and VBScripts.

Supported and coordinate system implementations through the project lifecycle (analysis/design, testing, rollout, and hand-over) working with other teams.

Assessment planned and deployed of Microsoft Windows environments XP, Vista and Windows 7.

Mobile devices like Smartphones and Pocket PCs managed with Microsoft System Center Configuration Manager 2007. With mobile device managed and configured settings for password policy and network settings, advertised and distributed software, inventory hardware, software, and collect files for log files.

Advertised security updates, patches, upgraded and service pack as per required by SCCM.

Managed and created user mailboxes on MS Exchange 2003.

Created and maintained user, computers, groups and OU’s in Active Directory environment.

Used dcpromo.exe tool to create and configure Domain Controllers in Windows 2003 and 2008.

Installed, managed and upgrade Symantec Endpoint Protection (SEP).

Re-assigned Security Identifiers to newly imaged computers via NEWSID tool to avoid conflicts.

Upgraded installation of Windows Server 2003 machines to Server 2008.

Monitor Active Directory Events and Performance, Managing Sites and Active Directory Replication.

Assigned and disable security group permission on business unit / individual.

Managing User Desktop, Enterprise Security and Configuration with Group Policy Settings.

Used LDFIDE and CSVDE tools to perform maintenance on multiple accounts in Active Directory.

Installed the Active Directory Schema snap-in by registering the schmmgmt.dll DLL file.

Upgraded Windows Server 2003 machines to Server 2008 using ad prep and domain prep tools.

Transferred and seized FSMO roles from decommissioned domain controllers.

Installed and configured Active Directory 2008 on Windows 2008 Server Core.

Installed and configured Microsoft Terminal Services on Windows Server 2003 and 2008.

Installed License Server for Terminal Server environment.

Published applications on Citrix XenApp 4.5 & 5.0

Configured Citrix Services websites.

Installed Citrix Clients for Hosted Apps and Streamed Apps on client computers.

Provisioned new Citrix servers on existing farms according to requirements.

Added Custom applications on client computers as per requirements.

Installed and configured Citrix licence server for XenApp 5.0.

Server builds, Server patching and Server refreshes.

Server hardening as per requirements.

Performed TCP/IP Configuration of virtual machines on VMware ESX 4.1.

Created and deployed virtual machines from pre-configured templates.

Installed, administered and decommissioned VMware and Windows Servers.

References.

Available upon request.

Contact this candidate