Tracy Dumag

Phone: 847-***-**** email: acy5ba@r.postjobfree.com

SUMMARY

Brings over twenty-five years of combined experience in administrative, marketing, service, customer service and in the project management coordination field. Awarded for outstanding performance and customer service. Excel in establishing key business relationships to contribute to business growth and profitability. Proficient with Microsoft Windows, and other related computer programs.

PROFESSIONAL EXPERIENCE

Journeycare, Barrington, IL 224-***-****) Supervisor: Loann Morelli 5/13/15 – Present Team Care Coordinator –

Assisted Account/Project Management organization, Management of home health aide’s patient schedules. Implementation Department by creating reports for analysis, Allscripts and excel, create process documentation.

Created auditing reports for management in an effort to close projects and recognize significant revenue for the company.

Proactively analyzed reporting needs and gaps which reduced management significant time reporting to Director, CEO and other departments also saving time and resources for the department.

Provide project managers both onsite and remote with updated project status or issues, contract and product information, various independent project work for the department and outside department.

Worked on various teams with corporate and other divisional offices to create, implement and train on new systems to be used companywide by all the divisions.

Supported and contributed ideas for improvement efforts for processes and procedures throughout the services and operations organization through the following initiatives: Process and Professional Development Training Team via job shadowing and creating work flow processes.

Communicate efficiently and effectively with other departments on outcomes in streamlining new process between departments.

Good Shepherd Hospital, Barrington, IL 847-***-****) Supervisor: Dawn Moeller 9/9/03 - 5/12/15

Patent Care Tech ER/Procurement ER -

Assist Emergency Department with patient cares.

Safely transport patients to different areas of the hospital.

Assist Doctors with post molding broken bones, EKG’s, and testing as directed by physicians.

Manage equipment and ordering equipment for ER, Fast Track.

Use Alscripts for patient documentation.

Work closely with other hospital departments such as ICU, Pharmacy and Biomed by phone and on site.

Flyin Hawaiian Trucking, Round Lake Beach, IL (847/740-7406) Supervisor: Randy Sim Sept 2000 – Feb 2011

Office Manager Coordinator - (Part time)

Maintain all work tickets on truck fleet.

Developed marketing programs and plans at both the channel and customer level.

Worked with channel partners both by phone and on site to assist them in developing marketing plans that utilize member funding in the most effective manner.

Assisted in the development and administration of channel specific budgets.

Managed and monitor program performance against objectives.

Managed 45 employees from IFTA stickers for trucks, payroll for all employees, all aspects of office duties.

Traveled 7.25% to 25% to work on-site with customers on marketing plans and budgets for deliveries.

Tracy Dumag 847-***-**** Page Two

PERNOD RICARD USA, Vernon Hills, IL (800/250-4701) Supervisor: Jim Evans May 2000 – August 2003

Sales/Marketing Assistant -

Assisted Division Vice President, Director of Marketing, Division Marketing Managers and sales organization by creating in-house desktop publishing using PowerPoint, MS Publisher, Adobe and Photoshop and working with printing companies.

Managed travel, hotels, calendars, meetings, report generation, presentations, department phones, correspondence, ordered supplies and computer equipment for the office and home offices.

Work with IT department troubleshooting computer problems and upgrades.

Track marketing budgets and spends and processed vendor invoices for payment or follow-up.

Participated in planning and researching different avenues to help put together local programs.

Assisted brand ambassador by creating flyers, event information for promotions, wine tastings, and many other materials as needed, participated in trade-shows to promote brand to the public.

Provide field-selling organization with updated sales information, meeting presentations, create brand brochures and sell sheets for distributors and key retailers.

Worked on a team with corporate and other divisional offices to create, test, implement and train on a new Point of Sale system to be used company wide by all the divisions.

Responsible for daily Point of Sale ordering, creation, distribution, maintenance, scheduling and reporting and tracking inventory, stream-lined and distributed Point of Sale materials to be utilized in markets in need of such items for programs and local promotions.

Work with various vendors to negotiate pricing of POS materials and maintain quality of Point of Sale to insure brand standards when ordering specialty premiums, embroidery and screen-printing. EDUCATION/CERTIFICATIONS

College of Lake County Grayslake, Illinois 1986, 1987, 1994 SKILLS

Microsoft Office, Outlook, Word, Excel, PowerPoint, Access, Photoshop, desktop publishing, presentations, mail merging. Typing/75 wpm. Customer Service, micro-targeting, travel arrangements, meeting and trade show coordination, assist in coordination of marketing promotions and Point of Sale, sell sheets and vendor management both buying and negotiating. Produced bid update reports, prepared bids, bid bonds, typed proposals subcontracts, permits and licensing bonds, and other bonds, pricing of material on service tickets, calculating time, material and labor on extra work order tickets, producing monthly invoices, maintaining job files and invoices, billing, problem solving, customer service, phone contact with customers, vendors, suppliers and field personnel. Assistant to Vice-President, Project Managers, Estimators, Supervisors and field personnel.