W*** N**** Irene Lane

Hartland, WI *****

262-***-****

acy5b2@r.postjobfree.com

ROBIN PECK

OBJECTIVE

Supervisory or management position allowing for the application of my demonstrated organization, customer relations, office management, and human resources management skills proven by 25 years of successful job experiences.

PROFESSIONAL ACHIEVEMENTS

CUSTOMER RELATIONSHIPS

Personable and professional approach resulted in approximately 20% of clients at new clinic from the previous clinic

Increased childhood center and preschool enrollment from 15 children to over 75 students in 4 years

Increased corporate membership at the Center for Excellence in Manufacturing Management by 40 percent in one year

BUSINESS MANAGEMENT

Developed a business plan for a new veterinary clinic, with revenue and profit results exceeding projections during first 6 months

Recruited, selected and trained new staff members at the childhood center with no turnover in 2 years

Developed and managed capital campaign to raise $100,000 for new equipment and furniture at the childhood center

MARKETING

Developed marketing plan for new clinic, including direct mail campaign and press releases, resulting in hundreds of new clients

Involved with brand development and logo creation for new clinic

Participated in the development of the clinic website

Managed website and social media for new clinic

Developed product collateral materials to support the continuation of a successful international client relationship at Mettler-Toledo

OFFICE AUTOMATION

Started new clinic as a completely automated practice, including medical records, patient compliance and customer data

Incorporated photos of pets into database to enhance client experience

Worked directly with credit card vendors and technical support staff to ensure minimal disruption to operational flow of clinic

SKILLS

Client relationships

Marketing

Office management and automation

Human resources management

Business planning

WORK HISTORY

PET PARTNERS ANIMAL CLINIC OFFICE MANAGER

2016-2017

LAKE COUNTRY VETERINARY CARE LEAD RECEPTIONIST

2009-2016

HARTLAND ANIMAL HOSPITAL VETERINARY ASSISTANT

2008-2009

MERTON VETERINARY CLINIC VETERINARY ASSISTANT/OFFICE MANAGER

2007-2008

BUILDING BLOCKS EARLY CHILDHOOD CENTER & PRESCHOOL DIRECTOR

2001-2005

COMMERCE BANCSHARES, INC. PROJECT MANAGER

1999-2001

THE OHIO STATE UNIVERSITY ADMINISTRATIVE DIRECTOR

1997-1998 Center for Excellence in Manufacturing Management

METTLER-TOLEDO, INC HUMAN RESOURCES MANAGER

1993-1997 PRODUCT SPECIALIST

LAU, A DIVISION OF TOMKINS INDUSTRIES HUMAN RESOURCES MANAGER

1990-1993

APPLETON PAPERS, INC. SENIOR HUMAN RESOURCES REPRESENTATIVE

1984-1990

EDUCATION

UNIVERSITY OF DAYTON

Master of Business Administration 1995 Summa cum laude

UNIVERSITY OF WISCONSIN-OSHKOSH

Bachelor of Business Administration 1984 Magna cum laude

SANFORD BROWN COLLEGE

Veterinary Technology 2006

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