Shawn R. Abts

*** * ***** *** **

Pulaski, WI ***62

(C) 920-***-****, (H) 920-***-****

Objective

To utilize my operations experience, nine years of customer service/call center experience and industry knowledge in a collaborative manner to provide best in class service for my customers and stakeholders.

Work experience

ST Freight

Nov-16 - Current

Manitowoc, WI

Sales Manager

Accountable for all aspects of inside and outside sales.

Veriha Trucking

Dec-15 - Nov-16

Marinette, WI

Director of Operations

Accountable for all aspects of 250 driver fleet, customer service and load planning activities. Lead operation delivering $39m annual revenue

Schneider National, Inc

May-12 – Dec-15

Green Bay, WI

Project Manager/Asset Manager

Accountable for $58M chassis transition, all chassis and container maintenance as well as container tracking program.

Accountable for $307m of intermodal assets (Tractors, Chassis, and Containers)

Schneider National, Inc

Apr-11 – May-12

Green Bay, WI

Move Freight Project Lead for R7 Business Transformation

Lead business transformation relating to driver mobile communications and driver workflow.

Schneider National, Inc

Jan-07 – Apr-11

Fort Worth, TX

Southwest Ramp Operations Manager

Accountable for intermodal drayage operations throughout the Southwest. This included 225 drivers, 10 office associates and lead operations in Dallas, Memphis, Kansas City and Houston.

Schneider National, Inc

Feb-06 – Jan-07

Dallas, TX

Team Operations Manager

Accountable for Dedicated and Intermodal Operations for Texas and Oklahoma based drivers.

Schneider National, Inc

Nov-03 – Feb-06

Portland, OR

Team Operations Manager

Accountable for 48-state, Western Regional and Intermodal operations for Oregon and Washington based company drivers as well as Regional Independent Contractors.

Schneider National, Inc

Sept-00 – Nov-03

Green Bay, WI

Account Manager

Accountable for the growth and development of three top 20 National accounts: Lowe’s Home Improvement, The Home Depot and Michelin Tire.

B.C. Unlimited, Inc

May-99 – Sept-00

Brillion, WI

Vice President/Director of Operations .

Co-Owned and operated a 20 truck refrigerated trucking company

Schneider National, Inc

Apr-93 – May-99

Green Bay, WI

Customer Service Manager.

Held various frontline and leadership positions at Schneider’s Corporate Business Center/Call Center and was responsible for customer interaction and issue resolution.

United States Army

May-89 – Dec-91

Various Locations

Artillery, Custodial Agent for Special Weapons, M&A Team 2- Special Weapons, Physical Security NCO.

Held Cosmic Top Secret Atomal/BI (CSTA/BI) security clearance. Was non-commissioned officer in charge of 21st USAFAD’s live special weapons facility in Turkey.

Education

Northeast Wisconsin Technical College 1997-1998

Green Bay, WI

University of Wisconsin- Green Bay 1992-1995

Green Bay, WI

Two Years Undergraduate Studies

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