JACOB VERGHESE

***** ***** *** *** ******, Texas 75287 817-***-**** acy59l@r.postjobfree.com

Objective

Seeking a position that will challenge my skill set and allow for utilization of prior training in the IT and healthcare environment.

Education

BUSINESS UNIVERSITY OF TEXAS AT ARLINGTON

Major: Business

Minor: Finance

TMC TECHNOLOGY

MCP Certification

Skills & Abilities

MANAGEMENT

Impeccable time management skills

Analytical skills

Meticulous organizational skills.

Positive team leader/works well in group environment.

Fast learner, adapts quickly to new environment.

Able to work in a fast pace environment

COMMUNICATION

Articulate in English & Malayalam

Able to effectively communicate with co-workers & management.

Effective listening skills

Strong written and verbal communication skills.

Ability to multi-task and prioritize with great initiative.

Ability to grasp new technologies quickly.

SOFTWARE SKILLS

Windows 2003 SBS Server, Windows 7, Windows 8, Windows 10, Microsoft Outlook, Lotus Notes, Remedy.

Well versed in all Microsoft Office suite 2003-2013

Emds EMR system

Practice Fusion

Kareo Billing software

Strong knowledge of browser settings in IE, Chrome & Firefox.

Knowledgeable in using social media such as Facebook, LinkedIn and Twitter.

Experience

IT ADMINISTRATOR ADELITAS MEDICAL CLINIC 2011-PRESENT

Support users on a Windows 2003 environment and manage the application server on Windows 2008.

Desktop support for Windows 7, Windows XP.

Installed new network ports for office expansion and installed into patch panel

Setup and deployed Windows 2003 Domain & 2008 application server.

Setup, configure & support HP & Dell printers.

Setup, configure & support Fujitsu Scanners

Support cloud based proprietary software tickets.

Assisted in setting up Cisco VPN router for remote access.

Setup automated system for Immunization registry uploads.

Conducted software training classes for new employees

Provide direct support for networked multifunction printer

Assist with employee station moves, set up of new hire stations and configurations to company standards

Process orders and receiving shipments

Assist with forecasting inventory requirements

Maintain software and hardware asset inventory

FIELD SUPPORT ENACORE MEDICAL SERVICES 2008-2011

Setup new clients and connected to proprietary online database.

Answer and resolve support tickets from clients remotely.

Retrieved files as requested and distributed to staff in an efficient, timely manner.

Deployed new updates in an organized manner and scheduled training for staff and clients.

Supported HP printers.

Performed and managed break fix tickets

LEAD FIELD SUPPORT ENGINEER NORTHROP GRUMMAN 2004-2007

Supported 300 plus users for American Honda Motors Finance Corp., Finance Center, Zone Office and the parts / Warehouse.

Performed both IMAC and break fix tickets

Reconfigured users in win 2000 / win XP platforms for use with lotus notes

Tracked tickets daily and always met monthly SLA of 95% or above

Supported Blackberry desktop software

Lead Tech for lease refresh project

Hired contractors for lease refresh and large move projects

Maintained and repaired HP LaserJet 4100 & above series and Kyocera printers.

Supported & repaired Dell Desktops’ GX260, Gx270, GX620 and Dell Laptops D600, D400, D410, D610.

Completed monthly FSR on time for resolved tickets.

Provide direct support for desktops/laptops and user access to corporate network and applications both on the network as well as through remote VPN access

Provide direct support for multifunction printer

Assist with employee station moves, set up of new hire stations and configurations to company standards

Process orders and receiving shipments

Assist with forecasting inventory requirements

Maintain software and hardware asset inventory

Recognized for highest SLA in 2006

Worked in a fast pace environment requiring organization and high communication skills.

DSL PROVISIONING/ DESKTOP SUPPORT VOLT INFORMATION SCIENCES, INC. 2001-2002

Provide technical support and customer service for both dial up and DSL customers Answer and resolve support tickets from clients remotely.

Provision new DSL orders

Explain and adjust DSL billing for customers

Assisted IT department in the following:

Assisted in Setting up roaming profiles on job site

Installed network printers

Setup user settings and permissions for employees.

TECHNICAL SUPPORT- LEVEL 1 FIRST DATA PAYMENTTECH 2000-2001

Designed and created Database to track inventory for refresh project using Microsoft Access which resulted in improved equipment tracking and smooth transition from previous operations.

Provided remote technical support for clients that were using VeriFone Credit card machines.

Configured VeriFone Credit card terminals according to client specifications.

REFERENCES:

AVAILABLE UPON REQUEST.

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