Project Manager Project Management PMP IT Healthcare Training

BETH C. BURT, MAED, PMP

Email: acy583@r.postjobfree.com

Phone: 919-***-****

SUMMARY

Current Project Management Professional (PMP) certification, Master’s degree

10+ years of contract and full-time project management experience to build valued skills (equal mix of IT and business projects).

Prior to PM - IT training & healthcare. Industries: Fortune 500/global, academia, healthcare, legal, IT, government.

High level of business acumen; focus on continuous improvement. Critical thinker, creative problem solver, solution-oriented. Strong work ethic; Engaging, productive relationships with colleagues/clients.

PROFESSIONAL EXPERIENCE

Special Projects Management (Business Process Engineer Specialist); Siemens Cary, NC (Jan ’16 – present)

Contract/temporary projects: 1) prep former business unit (see Project Manager; Siemens; Cary, NC below) for upcoming compliance audit; update regulatory required business process documentation 2) Projects for current needs with IT operations tools - SAP, SharePoint, iPad/mobile apps, web applications.

IT Project Manager; Telamon Corporation Raleigh, NC (Jun ’16 – Dec ‘16)

Contract project management for conversion of enterprise legacy IT web application/database to cloud data management SaaS product (complex business workflows). Requirements gathering/workflow design, vendor management, budget, schedule, resources, communications, issues/risk management; user acceptance testing (UAT), data mapping and migration, Active Directory setup, training. Developed solid IT system change management policy/processes (none previously existed) to incorporate new system across multiple offices in 9 states – will also be used for other IT systems

Also led two additional simultaneous large conversion projects: 1) Replacement of existing VOIP phone system with new vendor at 40+ sites (vendor not onsite to lead/only coordinated shipping of phones/porting of numbers

– internal team conducted all coordination of sites, communications, autoattendant/dial plans/testing plans and network/engineering requirements remotely) 2) Email migration-Office 365.

Project Manager; GP Strategies Corporation Remote (Company based in Columbia, MD) (Feb ’16 – Apr ‘16)

Managed portfolio of short-term, fast delivery business/training development projects from statement of work initiation to delivery for major large financial client, PNC Bank. Aligned schedules, budgets, resources, and processes to deliver projects which required fast turnaround/reflect client’s vision.

Client Partner; SciQuest Morrisville, NC (Jan ‘15 – Feb ’16)

Responsible for post-implementation customer relationship management/projects pertaining to clients’ hosted IT/SaaS applications (procurement & cloud-based business automation software), including priority higher education client. Analyzed business process needs, workflow, and system utilization to drive ROI. Provided project management across multidisciplinary teams (product owners, operations, integrations, development, technical support, sales, training, marketing), maintaining strong technical knowledge.

Project Manager; Siemens Cary, NC (May ’12 – Dec ‘14)

Managed 125+ concurrent projects of varying complexity and scope (estimated projects completed annually = 300+). Project types from new business development/product development, process improvement, large- scale BU growth initiatives, marketing, IT development, instructional design projects, and events. Significant achievements: 1) Awarded Siemens “Best of the Best” February 2014 (less than 1% of 3,000+ employees). 2) Conducted thorough analysis project of new product introduction processes to identify areas for improvement in tasks, quality, resources, phase and operations handoffs to increase effectiveness of the product development life cycle. Projects completed annually had a calculated growth rate in two years of 176% from previous years as a result. 3) Developed Investment Review Board to better plan allocation of resources/maximize ROI. Success led to implementation of board as a Siemens global strategy. 4) Gathered IT business requirements and conducted successful pilot to demonstrate business need for project management software and change management processes to deliver better business results.

Specific responsibilities: Created project documentation (plans, schedules, project budgets, issues matrix, status reports). Led meetings from initiation to closure, tracking progress/deliverables. Strategic planning with sponsors to ensure project alignment with corporate strategy. Vendor management and communications between external departments (regulatory/compliance, product management, marketing/creative services). Web Development Project Manager; Veteran’s Health Administration Durham, NC (Sep ’11 – May ’12)

Managed short-term project plan, schedule, budget, internal resources, and IT third party vendor for successful launch of a $5M national web development project. Documented business analysis requirements for web integration with the Patient Record System across national VHA medical centers. RESULTS: standardization of health info for veteran patients nationwide & meeting patient education requirements for Meaningful Use criteria for electronic health records systems.

Software as a Service (SaaS) Implementation Project Manager; Intuit Cary, NC (Feb ’10 – Sep ’11)

Managed concurrent IT software as a service (SaaS) implementation projects with large healthcare clients to launch HIPAA-compliant patient portal solutions. Projects often included integration with electronic health records (EHRs) and developing content management system (CMS) websites with portal implementation.

On-going primary advisor for a long-term major electronic health record (EHR) channel partner, ran beta project with client/internal teams for integration with new EHR partner, documented processes/trained channel partners’ sales/implementation teams.

Provided in-depth training of software features, customization capabilities, and benefits to clients. Monitored project schedule, budget, change requests, risks.

Technology Training Manager; Womble Carlyle Sandridge & Rice, PLLC Raleigh, NC (June ’06 – Feb ’10)

PROMOTED from Regional Technology Training Specialist.

Managed & delivered all aspects of IT/software/hardware training, including classroom courses, individual training, training support, new hire on-boarding, & instructional material design for 1,500+ attorneys, management, & administrative staff in 11 corporate offices across north/southeastern U.S.

Served as the IT training leader on firmwide rollout project planning & implementation teams responsible for software/hardware migrations, including MS Office 2007, VOIP, Citrix, SharePoint, customer relationship management (CRM), timekeeping, and legal software applications. Regularly performed requirements analysis, led beta-testing, identified and resolved constraints/risks to ensure quality of delivery with appropriate resources.

Assessed best practices/use of software/hardware and translated from IT to end users for maximum efficiency and strengthening core functioning in business software applications. Employed technical writing/instructional design skills to develop documentation for core applications (quick references, manuals, email tips, presentations, e-learning modules).

Supervised the training team & worked collaboratively with firm management to employ corporate training metrics that measure success & ensure training objectives are achieved.

Prior Healthcare Positions:

Assoc. Director, Health Careers & Workforce Diversity; WakeMed Raleigh, NC (Jul ’05 – Jun ‘06)

Health Education Program Coordinator; UNC-Chapel Hill Chapel Hill, NC (Aug ’03 – Jul ’05)

Director of Health Education; East Carolina University Greenville, NC (Jan ’00 – Aug ’03)

EDUCATION

Master of Arts in Education (Dec ’99) Health Education & Promotion; East Carolina University

Bachelor of Science (May ’98) Community Health; East Carolina University

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