Customer Service Manager
Resume:
Annette Groft
McSherrystown, Pa. ***44
Objectivie:
To utilize my prominent customer service skills and management skills within an organization. Which offers the opportunities for growth and advancement, within the business.
Experience:
Dollar Tree
6 Englar Rd.
Westminster, Md. 21125
March 3rd, 2009 until present.
Value City Department Store
York, Pa. November 2007-2008
Hanover, Pa. May 1980-November 2008
Positions Held:
Cashiering
Department Manager
Customer Service Manager
Operations Manager
Receiving Manager
Experience:
Value City Department Store York, Pa.
11/01/2007 to 04/20/2008
Position Held:Operations Manager
Responsibilities: Serve as a link between management and
employees by handling questions, interpreting and
administering contracts and helping resolve work related
problems. Advice managers on organizational policy
matters such as equal employment opportunity and
sexual harassment, and recommend needed changes.
Perform difficult staffing duties, including dealing with
understaffing, refereeing disputes, firing employees, and
administering disciplinary procedures. Plan and conduct
new employee orientations to foster positive attitude
toward organizations objectives. Identify staff vacancies
and recruit, interview and select applicants.
Value City Department Store Hanover, Pa.
05/01/1980 to 11/01/2007
Position Held:Assistant Manager
1998-2007
Responsibilities: Provide customer service by greeting and
assisting customers, and responding to customers
inquiries and complaints. Assign employees to specific
duties. Direct and supervise employees engaged in sales,
inventory taking, reconciling cash receipts,or in
performing services for customers. Inventory stock.
Enforce safety, health and security rules. Hire train, and
evaluate personnel in sales or marketing establishments,
promoting or firing workers when appropriate. Perform
work activities of subordinates, such as cleaning and
organizing shelves and displays and selling merchandise.
Manage staff, preparing work schedules and assigning
specific duties.
Position Held: Customer Service Manager
1990-1998
Responsibilities: Handle customer complaints. Overlook
the running of the cashiers. Schedule breaks and lunches.
Position Held:Department Team Lead:
1985-1990
Responsibilities: Setting ads. Putting freight onto the sales
floor. Recovery of all the departments. Help with
inventory prep. Customer service. Redoing end caps.
Position Held:Cashie1980-1990
Responsibilities: Running the cash register.
Education:
Delone Catholic High School
Required basic courses. Graduated 1983
Annette Groft
42 North St
McSherrystown, Pa. 17344
Objectivie:
To utilize my prominent customer service skills and management skills within an organization. Which offers the opportunities for growth and advancement, within the business.
Experience:
Dollar Tree
6 Englar Rd.
Westminster, Md. 21125
March 3rd, 2009 until present.
Value City Department Store
York, Pa. November 2007-2008
Hanover, Pa. May 1980-November 2008
Positions Held:
Cashiering
Department Manager
Customer Service Manager
Operations Manager
Receiving Manager
Experience:
Value City Department Store York, Pa.
11/01/2007 to 04/20/2008
Position Held:Operations Manager
Responsibilities: Serve as a link between management and
employees by handling questions, interpreting and
administering contracts and helping resolve work related
problems. Advice managers on organizational policy
matters such as equal employment opportunity and
sexual harassment, and recommend needed changes.
Perform difficult staffing duties, including dealing with
understaffing, refereeing disputes, firing employees, and
administering disciplinary procedures. Plan and conduct
new employee orientations to foster positive attitude
toward organizations objectives. Identify staff vacancies
and recruit, interview and select applicants.
Value City Department Store Hanover, Pa.
05/01/1980 to 11/01/2007
Position Held:Assistant Manager
1998-2007
Responsibilities: Provide customer service by greeting and
assisting customers, and responding to customers
inquiries and complaints. Assign employees to specific
duties. Direct and supervise employees engaged in sales,
inventory taking, reconciling cash receipts,or in
performing services for customers. Inventory stock.
Enforce safety, health and security rules. Hire train, and
evaluate personnel in sales or marketing establishments,
promoting or firing workers when appropriate. Perform
work activities of subordinates, such as cleaning and
organizing shelves and displays and selling merchandise.
Manage staff, preparing work schedules and assigning
specific duties.
Position Held: Customer Service Manager
1990-1998
Responsibilities: Handle customer complaints. Overlook
the running of the cashiers. Schedule breaks and lunches.
Position Held:Department Team Lead:
1985-1990
Responsibilities: Setting ads. Putting freight onto the sales
floor. Recovery of all the departments. Help with
inventory prep. Customer service. Redoing end caps.
Position Held:Cashie1980-1990
Responsibilities: Running the cash register.
Education:
Delone Catholic High School
Required basic courses. Graduated 1983
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