KELSEY S MOONEY

*** ****** ******, ********, ** *0084. 847-***-**** acy578@r.postjobfree.com

EDUCATION

Illinois State University, Normal, IL May 2015

Bachelor of Science in Interpersonal Communication

EXPERIENCE

Aon-Hewitt, Lincolnshire, IL October 2016 - Present

HR Customer Service Representative

Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints

Specialized in clients payroll and HR services

Built customer loyalty by placing follow-up calls for customers who reported problems with paychecks, and or other HR services

Developed effective relationships with all call center departments through clear communication

Ansell, Deerfield, IL November 2015 – May 2016

Logistics Associate

Communicated daily with multiple customers and transportation carriers around the world

Communicated with the FDA about the performance of medical supplies and equipment

Met with different brokers about shipping lanes to optimize transportation carriers

Monitored, maintained and reconciled finished goods

Coyote Logistics, Chicago, IL June 2015-August 2015

Account Manager Intern

#4 Salesman out of 100 people

Worked with multiple customers and carriers at the same time

Monitored the performance of the carriers

Lindys Landing, Wauconda, IL

Event Coordinator/Server June 2014-Present

Helped plan major events including Blues Brothers, Fourth of July, Fiesta Night

Created new partnership business opportunities

Trained potential job candidates

Multi-tasked daily through the different events occurring

Helped promote special events through communication

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