Sales Human Resources

Wanderlyn Chapple, SPHR, SHRM-SCP

STRATEGIC & OPERATIONAL HR LEADER

Atlanta, GA 30339

acy56v@r.postjobfree.com - 810-***-****

15+ years’ diverse HR experience (Executive, Entrepreneur, Consultant and Strategic Business Partner roles) which translates to cross-industry knowledge, strong business acumen integrated with depth of HR expertise. Successful in developing and executing winning strategies that achieve desired outcomes, attract and retain top talent, drive growth, strong inclusive corporate cultures, and workforce productivity. Possess a strong track record of successfully leading organizations through significant change, fiscal responsibility and project management abilities that support organizational priorities and investments in rapidly growing and complex environments.

An innovative, best practice collaborator and coach with validated ability to drive the HR function and integrate it within the overall business strategy. Lauded as an Employee Whisperer for ability to quiet chaos and turn success-crippling human capital challenges into organizational wins and achievements in accelerated timelines.

Broad-based capabilities include expertise in:

Servant Leadership Change Management

Union Avoidance

Diversity/AAP

Project Management

Organization Design

Talent Management

Process Mapping

Employee Relations

Organizational Development

HRIS

Compensation Benefits

Board Relations

Succession Planning

Workforce Planning

Compliance

Total Rewards Recognition

Immigration

Communications

Collaboration

Relationship Building

Authorized to work in the US for any employer

WORK EXPERIENCE

Principal HR Consultant

HR Savvy - Atlanta, GA - 2009-01 - 2014-12

Delivered HR solutions to clients in the Health Care, Retail, Technology, Professional Services, Home Improvement, and Automotive industries. Solutions targeted at improving organization performance, workforce capability, productivity and employee engagement, alignment, leveraging technology in HR and building strategic value-adding HR teams.

Sampling of client engagements:

Provide HR expertise to C-Suite in support of new growth strategies. Initiatives included business unit restructuring, workforce planning, OD, internal communications, employee relations and succession planning.

Led organization-wide culture and business process transformations to improve employee and customer experiences.

Developed a comprehensive package of solutions to drive retention, acculturation, integration, and improved organizational communication. In 8 months, recruiting costs 27%, turnover 18%.

Developed multi-platform onboarding program for IT department improving time to productivity, acculturation, and retention. Designed online component via SharePoint 2010, Excel Web Services, and InfoPath.

KEY ACCOMPLISHMENTS:

Fostered a pay-for-performance culture resulting in increased retention and employee satisfaction.

Engineered recruitment strategy, targeted selection tools, employer branding and Onboarding process increasing client’s ability to attract top talent and identify high-caliber candidates for hard-to-fill positions.

Steered CEO, CFO and COO through post-merger strategic decisions, planning and business alignment including successfully managing the integration of a 50% increase and staff and acculturation initiatives.

Aided 2 clients achieve goal of being an ER of Choice and receiving Top Workplaces awards in 3 states. Regional Human Resources Manager

XO COMMUNICATIONS - Saginaw, MI - 2005-06 - 2009-01 Multi-site HR leadership for 400+ employees (sales, IT, call center, operations, field operations, sales support). Multi-site HR leadership for 400+ employees (sales, IT, call center, operations, field operations, sales support). KEY ACCOMPLISHMENTS:

Partnered with leadership to develop a competency-driven manager training program (40% promotion rate).

Created enterprise-wide policies and tools for agent training, scheduling, attendance and call monitoring.

Reduced turnover by 24% by redesigning sales hiring process.

Managed project teams responsible process automation, virtual workforce and onboarding.

Increased productivity by 15% by improving work flows, forecasts and capability in supporting demand fluctuations.

Recipient of multiple awards/nominations for outstanding performance and contributions to the organization. Human Resource Director

SAGINAW TRANSIT AUTHORITY - Saginaw, MI - 2003-11 - 2005-06 Hired as a Change Agent to turnaround defunct HR Department, advise the Board of Directors, lead contract negotiations for 2 bargaining units and restore positive relationship between management and staff. KEY ACCOMPLISHMENTS:

Decreased grievances decreased 46% and turnover by 32%. Employee satisfaction increased 57%

$357,000 in cost savings through contract negotiations, benefits overhaul and new compensation plan. Regional HR Representative

PRODUCT ACTION - Plymouth, MI - 2000-11 - 2003-10

Multi-site HR responsibility for 7 locations and 600+ employees. 1 of 6 team members selected to launch new locations.

KEY ACCOMPLISHMENTS:

• Promoted from Regional Recruiter to Regional Human Resources Representative in first 90 days of employment.

• Lead retention initiatives resulting in 30% reduction in turnover.

• Recognized by CEO and CFO for diligence and investigative efforts related to uncovering Unemployment Fraud. Efforts resulted in company savings of more than $140,000. EDUCATION

Business Administration

Florida A&M University

CERTIFICATIONS/LICENSES

SPHR

2013-05 - 2016-06

SHRM-SCP

2016-01

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