Sr IT Technical Project Manager

MICHAEL D. ZURKAMMER

Germantown, TN *****

Phone: 901-***-****

Email: *********@*******.***

LinkedIn.com/in/Zurkammer

SR. IT TECHNICAL PROJECT MANAGER

Technology trained leader, worked in all IT Project Roles. Used FedEx Global Development Process & Quality Driven Management. Experienced in: Break/Fix, Clients, Contracting, Contractors, Data Center, Disaster Recovery Site, Improvement, Infrastructure, Innovative Thinking, Leadership, Maintenance, Migrations, Network, Off-site Resources, Outsourcing, Partner Management, Portations, SDLC, Remote Teams, Software, Solutions driven, Technology, Testing, Relocations, Upgrades, Vendor Management, Waterfall projects. Successful in 3 corporate PMI based PMO's; PMI and Agile studies.

• Full life cycle project ownership: inception to Customer formal acceptance of all deliverables

• Most projects over $1,000,000; Largest $20,000,000 USD across multiple European countries

• Software Development Life Cycle (SDLC), Waterfall, Agile training/studies

• Projects for 17 different industries; projects conducted in 17 countries including all FedEx Regions

• Worked as Developer, Business Analyst, Consultant, Architect, Vendor Rep and Stakeholder

• Over 25 years’ Project Management and Consulting for Clients; Worked in 3 PMI based PMO’s

• Executive/Owner and public facing in Reporting, Presentations, Negotiations, Change Management

• Awards/Honors from ACM, IEEE, Unisys, FedEx, Clients, Peers for achievements and contributions

• History of finding opportunities for incremental value and/or profit to the Business

• Never had a project fail to meet budget, deliverables or timeframe under PMI processes

TECHNICAL EXPERTISE

• Applications, Software Development, Infrastructure

• Data Center and Disaster Recovery Facilities

• Infrastructure Management: Moves/Adds/Change

• Authoring Training, Coaching, Mentoring, Teaching

• Worked all Software Development Roles

• Web/eCommerce, Real-time, Batch experience

• Established 4th Internet Only US Bank

• Building Opportunity, Innovation, People, Success

PROFESSIONAL EXPERIENCE

Sr. Project Manager [Contract]

FedEx Services – Memphis [QDM, telephone upgrade initiative, review a Credit Card Security project] 2017 – 2017

Sr. Technical Project Manager

EMC Corporation – Memphis [Applications & data storage solutions projects for Enterprise class users] 2012 – 2016

Advising – coaching – consulting – customer coordination – guiding – new applications, hardware, software – installs – persuading – strategy – relocations – replications – retirements – training

• Authored Sales & Customer Planning templates guides for new software product to enhance sales and quality installs

• Supported Elite and Enterprise [very large global] Clients as PM of Record

• Received Achievement and Recognition awards

Sr. Project Manager (Project Manager III) [Contract]

ServiceMaster Company – Memphis [Transition outsourced Networking Services back to internal teams] 2012 – 2012

Call Center Telco Services Installation - document equipment - collect documentation from outsourcing firm

• Identified/Resolved Security Exposure (fixed exposure, alerted HR and IT, advocated new accountability procedure)

• Contributed to coordination and setup of new Call Center

Sr. Project Manager [Contract]

Hilton Worldwide – Memphis [Project for regulatory information changes at 3,000+ properties] 2011 – 2012

Administration, hiring, motivating, planning, progress tracking, reporting, time keeping, training 64 contract team members

• Quality increase through enhancement/updating to project tools, creating training materials

Sr. Project Manager, Technical [Contract]

AT&T Global Business Solutions – Memphis [Project to deployment of new telco equipment] 2011 – 2011

Support, coordinate AT&T Support Teams for telecommunications Moves/Adds/Changes/De-install under Outsourcing Agreement

Project Manager (Project Management Office)

AutoZone, Inc. – Memphis [Large custom applications projects, including customer web sales] 2007 – 2010

Led Projects for Merchandising, Revenue, Regulatory, Retail Sales, Store Support for all AutoZone sales channels

• $1,500,000 Project “that would fail” yet completed early and under budget despite hold; benefits exceeded expectations

• Redesigned PMO forms for ease of use, greater readability, reduced lost space, PC/User friendly (personal initiative)

• Created PM spreadsheet tracking Project Budget/Expenses by Budget Area by Project Phase (personal initiative)

• “Monkey Tester” for Web Application; found serious User Experience Issues and advocated corrections (Volunteer)

• “Voice Over” Narration for AutoZone Store Personnel Training Module; invited to this role (Volunteer)

• AutoZone WITTDTJR® Awards (Whatever It Takes To Do The Job Right), multiple awards

Lead Systems Analyst

Harrah’s Entertainment, Inc. – Memphis [Test Lead & Project Manager for new applications] 2006 – 2007

Lead on Revenue Optimization Project, Prepared Training Materials, Trained Class, etc.

• Reduced Labor: Created Job Aids, Quick Reference Guides, Project Financials Workbook & Reporting

• Raised concerns over Vendor Performance to VP levels; Harrah’s later awarded damages from the Vendor

Project Manager, Test Core Team Q/A Lead, Consultant [Contract]

FedEx Services - Memphis [PM for major projects, brought innovation to processes and conferences, XFGDP 2003 – 2006

Managed high value “Above Threshold Projects” for new FedEx services, operational change or strategic positioning

• $100,000 plus/year labor saved by activating employee tool to add/remove employees to distribution lists (personal initiative)

• $100,000 plus/year labor saved by consolidating 3 daily multi-national corporate calls into 1 daily call (personal initiative)

• $250,000 plus/year labor saved per quarter for software summits by creating reusable materials/processes (personal initiative)

• Increased conference feedback by drawing for vendor gifts for completed and selected (personal initiative)

• Drove $15,000,000 initiative for software test/quality management across 8 global VP divisions

• Prevented Project No-Go in last hour of testing; proved Development’s final software specifications not sent to Testing

• Reversed attendance decline at software summits through innovative marketing program

• FedEx ACE Award and Hall of Fame Award nomination

• FedEx Bravo Zulu Award from FedEx Express Marketing

PERSONAL INITIATIVES & VOLUNTEER efforts were "OFF THE CLOCK" and outside normal working hours.

Network Design Consultant/Architect (Professional Services Practice)

Unisys Corp – Memphis, TN [Helped Executives see opportunities from new and emerging technologies] 1995 – 2001

Architect of Solutions, Client Consulting, Lead Project Manager/SOW Author, Systems/Network Design, Vendor Management

Oversaw Project Managers performing Customer Installations; Selected/Ordered third party equipment. Intrapreneurial unit.

• 1 of 8 selected National Team Members to identify High ROI Client

Opportunities in US

• Architect/Proposal Manager/Bid Manager/Project Manager for one of first US Internet-only banks

• Drove Projects up to $20,000,000 with CEO visibility overseeing in-house, contractors and vendors across Europe

• Generated $130,000,000 from Client Goods and Services Agreements

• Implemented new Requirements Change process to eliminate costly notification gaps

• Coordinated 31 standing teams plus ad hoc teams for solution consulting, sales support and solution design across 15 states

• Chairman’s Excellence Achievement Award [Lawrence Weinbach, CEO/Chairman, Unisys]

• Never had a project fail to meet budget, deliverables or timeframe under PMI processes

• “Heat of the Sun” Award for highest competitive achievement (7 state region)

• Most Client Satisfaction Recognitions; Certificate of Recognition (15 state region)

• Selected: Regional Client/Server Strategic Sales Team (15 state region)

• Selected: Regional PC and Networking Product Consultancy Community

• Information Systems’ “Winner’s Circle” Achievement Award [Joseph Tucci, Division President, Unisys]

Sr. Consultant/Marketing Support (Direct and Channel Technical Pre-Sales, Consulting)

Unisys Corp – Memphis, TN [Advised Executives on opportunities to enhance profits and operations] Pre-1995

Advisor, Consulting, Project Management, Operations, Project Manager, Software Design/Development, Solution Architect

• $1,600,000 Quarterly Sales Record set when I filled in for Account Executive while out for the quarter on disability

• $2,900,000 in troubled projects restructured in 4 weeks saving 3 new accounts, ending over $500,000 internal losses

• $3,000,000 Bookings in 6 hours; Envisioned and hosted a Software Showcase event for one day; cost @$800 food/beverage

• $11,000,000 added sales in organizing regional Road Show involving new technology benefiting businesses

• Authored reusable SOW template: reduced labor, legal/contract flaws, improved integrity, quality and margins

• Defined/Managed $13,000,000 project for international replacement/upgrade of corporate infrastructure

• First official PM Assignment: Saudi Arabian Educational Mission to the United States

• Top 5 (10%) Systems Analysts, Commercial Branch, 3 consecutive years (awards ended after 3rd year)

• Top Analyst for Southeast US Public Sector District (6 states)

• Top New Hire: Unisys Transaction Analyst Program (6 month program)

EDUCATION / TRAINING

• B.S. Computer Science & Electrical Engineering studies; competitive honors in Engineering and Programming

• ITIL Certification, studies for Cloud, ISM and PMI Certification, Agile

• Information Technology studies, Southwest Tennessee Community College, Memphis, TN, 4.0 average; University of Alberta auditing Agile; read book on tips to deploy Agile projects, Achieved PMI Quarterly Continuing Ed Hours at EMC

• 290+ courses/seminars: ASQ, PMI, ITIL, applications, consulting, corrective behavior messaging, databases, hardware, new platform releases, cloud infrastructure, convention execution, middleware, project management, quality design, quality testing, software, storage information management, interpersonal emotions, listening, leadership, negotiating, networks, programming languages, quality methodologies, sales, SDLC, strategic opportunities, testing, root cause analysis, Waterfall, Agile

• Training providers: ASQ, Cisco, FedEx, EMC, Gartner, Harrah’s, HP, Information Management Forum, Intel, Interop, Microsoft, Nortel, Novell, 3Com, PMI, Rockhurst University, Sequent, Training Providers of EMC, Unisys University, University of Alberta, et al.

ADDITIONAL HONORS

• 2nd Place, “Real World” Engineering Design Competition, University of Houston; Team Lead

• 3rd Place, South Central Regional ACM/IEEE Programming Competition

• EMC Assigned Quarterly Objectives Awards & Recognition Awards

• Lead Student Consultant, User Services Group, UH Computing Center, University of Houston

• Nomination for Grey’s Order, University of Houston by UH Associate Dean of Students

• Product Readiness Test; only global participant in 180 person team to achieve objective: “break the system”

• User Group invited technology speaker: Annual regional meetings (14 states)

Letter of Recommendation

August 11, 2017

Human Resource Department:

I am providing a professional reference for Michael Zurkammer, who was under contract from 2003-2005 within the FedEx department for which I was the Director IT.

The departmental responsibilities included overall project management of the major revenue systems within FedEx Corporation. These systems included legacy mainframe, client/server and stand-alone applications. The revenue applications span remote customer sites for network connect and data entry to regional sites for rating and invoice billing. Another major responsibility of the department was to perform the final test of the end-to-end execution of all revenue systems which were merged into a corporate revenue load; this load occurred three times per year; thus, the department managed three versions of software concurrently at any time. The department reported to executive management the accuracy and status of the final testing for all revenue applications within each corporate load.

Mike was assigned to quality assurance and quality control functions within the department, including lead positions within corporate load testing and project management. Mike possessed an overall knowledge of methods, processes and procedures within the department and across departments within the IT Division. The schedules and end products under Mike’s control were provided in a timely manner and with quality whether he was responsible for results at the team member or project leader level. He was exemplary in identifying areas of improvement and reporting the areas of opportunity to IT management. Development of additional tools for quality assurance was performed by Mike on his own initiative; at times tools developed for one-time use were implemented into ongoing processes for software testing. As a project leader he would communicate to team members their responsibilities and duties for each segment of the work to be performed and had appropriate follow-up to ensure the end product of each phase met the previously stated requirements. This communication spanned diverse work groups, language barriers and time zones; follow-up was mandatory to ensure understanding of design, construct and test details.

Mike displayed the attitude and willingness to work as a team player for the overall enhancement of the project and the corporation; his decisions were based with the same outcome in mind. Flexibility was demonstrated by him on a week to week basis: in the determination of status and the execution of required changes to processes and procedures for the next testing cycle. Mike was able to change direction and inform the project teams across departmental lines of the redirection and consequence.

Michael Zurkammer is capable of performing IT related activities as a team member or project leader.

Regards,

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SIGNED PDF COPY OF THE ABOVE PROFESSIONAL REFERENCE IS AVAILABLE UPON REQUEST

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