Sales Customer Service

Mary Ann Báez Rodríguez

Urb. Estancias del Bosque 413 Calle Palmeras Cidra, Puerto Rico 00739-8403 Cell Phone: 787-***-**** / Home: 787-***-**** /e-mail: ****.****@***.*** - Professional Objective

To obtain a position of employment in your business here I can develop my skills and knowledge to grow professionally and improve the business environment. Education

University of Puerto Rico, Rio Piedras Campus (UPR-RP) Focus: Management & Economic Pursuing a Master Degree in Business Administration (MBA) University of Puerto Rico, Rio Piedras Campus (UPR-RP) Major: Marketing Pursuing a Bachelor Degree in Business Administration (BBA) Minor: Human Resources Vocational High School in Cidra Mail Box 1817 Cidra, Puerto Rico 00739 Business Course: Accounting Work Experience

(Aug2016-Present) Director of residence for university students at UPR-RP

Supervise the healthy coexistence and safety of students of the ages from 17 to 25 years old, in charge of offering a quality service at all times.

(Oct2015-Present) Administrative Asistant in PASITOS Proyect at UPR-RP

Make contracts Direct Payment, Additional Compensation and Internal Agreements. I write letters, I have good contact with people (customer services), work with payroll and employee recruitment.

(Aug2015-Aug2016) Administrative Asistant in Centro de Investigaciones Educativas at UPR-RP

Prepare purchase requisitions in Sia Pro, responsible for property in the department. Make contracts Direct Payment, Additional Compensation and Internal Agreements. Assistant Collected 735, I write letters, I have good contact with people (customer services), work with payroll and employee recruitment.

(Nov2014-Jan2017) Mechandiser at Felino Corp. in Guaynabo

Work with the area of inventory, customer service and collaborate with Totto product sales to Wal-Mart and Walgreens in Fajardo, Canovanas and Carolina.

(Aug2014 – May2015) Assistant Professor of Marketing at UPR-RP

Collaborate a marketing research.

(July – Aug 2014) Special Project of Research Marketing with Solutions Inc.

Collaborate on a study of satisfaction with a sample of doctors of mental health, primary (PCP), specialist and clinical laboratory of the southern and eastern regions of Puerto Rico.

(Aug 2013 – May2014) Human Resource Assistant at Pro Talents in San Juan

Work in recruitment area. Validation of documents of candidates to interview and references. Participate in the process of signing contracts, and contributing area of compensation and salary.

(Aug 2011 – Aug 2013) ALACIMA Project at UPR-RP

Work with the area of inventory, prices and data entry clerk.

(Jun – July 2012) Assistant Manager at My Gym in Virginia

Performed internship. Created marketing materials and contributed ideas to improve business operations. Designed games, and monitored the safety of children.

(May – Dec 2010) Senior Advisor (sales) at the Vector Marketing in Bayamón

Contacted regular and prospective customers to demonstrate products, explain product features, and solicited orders. Quoted prices, credit or contract terms, warranties, and delivery dates. Consulted with clients after sales or contract signings to resolve problems and to provide ongoing support.

(Nov 09 – Jun10) Demonstrator and Product Promoter at the Northwestern Selecta in San Juan

Demonstrated and explained products, methods, or services in order to persuade customers to purchase products or utilize services.

(Feb 09 – Dec 09) Cashier at the Net Groceries Supermarket in Cidra

Processed sales and settled the cash register at the end of the day. Awarded with most units per transaction cashier recognition.

(Aug 08 – Feb 09) Assistant Accountant at the Econo Supermarket in Cidra

Prepared weekly cash and credit sales deposits reconciliation of over $25 thousand in sales. Support cash controls including bank reconciliations and check custodies.

Community Service: Mission trip to Haiti all summer for 14 days taking hygiene items, school supplies, clothing and medicines.

Publication:"Las misiones médicas cubanas al alcance de los más necesitados del Caribe, Haití"(http://www.clacso.org.ar/libreria- latinoamericana/libro_detalle.php?orden=&id_libro=1204&pageNum_rs_libros=0&totalRows_rs_libros=1142) References: Available upon request.

Contact this candidate