Customer Service Technician

Scott J. Olden

**** **. ****** ****** ** ● Waldorf, MD 20601 ● Cell: 443-***-**** ● acy54i@r.postjobfree.com

Objective

Seeking a full-time position as a Senior Telecommunications Technician.

Summary of Qualifications

Over twenty-five years of progressive telecommunications experience handling hardware and software installation, repair and upgrades for of large and small industries and businesses.

Knowledge of Nortel / Avaya PBX, Digital key systems, and IP telecommunications, T-1, PRI –DCH Custom Call routing, transport equipment including Basic SONet,. Norstar CICS & MICS, Norstar Voice-Mail, Call Pilot 100 and 150 for Norstar, Call Pilot i201- i1000 for Meridian, Meridian PBX Option 11-81 and Meridian Mail, BCM,CS1000 Octel voicemail

Knowledge of specialized testing equipment - VOM, Sidekick Circuit Tester, “T-Bird” T-1 Communications Analyzer and Fluke network analyzer.

Continuously self-motivated with strong analytical and problem-solving skills.

Consistently maintained complete confidentiality and security in sensitive and secure operations areas.

Consistently demonstrated outstanding customer service skills to ensure customer satisfaction.

Active “Q” Level Security Clearance

Professional Experience

Mutual Telecom Services,National Security Technologoes. 2009-Present

Level 3 ISD and telecommunications technical support for CS1000 and callpilot i201

Systems administrator to support IP,voip and TDM communications.

Infastructure design for class and unclass facilities.

Current Q clearance,authorized signature, and ascort duties

Assisting with computer maintenance,rollouts and security..

Shared Technologies & predecessor, Beltsville, MD 2005-2009 Level III Technician

On site tech at Mercy Medical Center supporting 3 network sites.

On site tech at Catonsville Community College supporting 3 network sites.

As a Field Tech performed maintenance and emergency support for all aspects and IP Configurations for integrated voice mail and CS 1000 Systems Support

Presidio Corporation, Greenbelt, MD 2003-2005

Systems Engineer

Responsible for design and planning of projects for Federal, State and Local government agencies.

Installation, programming and maintenance of Nortel PBX, Business Communications Manager (BCM), Norstar Key Systems, and associated voice mail systems – Meridian Mail and Call Pilot 100-150 & i201-i1000.

General Fibercom, Baltimore, MD 2002-2003

Telecommunications Field Technician

Responsible for site survey, project planning, installation and maintenance of Nortel Hybrid Key Systems, Norstar Integrated Voice Mail, Meridian M-1, Option 11-81 and Meridian Mail and Meridian Call Pilot and Call Pilot 100 & 150 for Norstar.

Sharp Communications, Columbia, MD 2001-2002

Senior Telecommunications Technician

On site tech at Dulles International Airport and Reagan National Airport.

Installed, repaired, troubleshoot, and maintained large network PBX.

LAN/WAN, and design and testing of Large Copper and Fiber backbone.

Worked in highly secured and sensitive areas. Provided emergency communications for Law Enforcement officials during the 9/11 incident.

Clear Connection Beltsville, MD 2000-2001

Telecommunications Technician

Installation and maintenance of NEC/2000 and NEC48/192 and Panasonic Digital Business Systems.

JAC Communications Baltimore, MD 1999-2000

Telecommunications Technician

On-site technician for major corporation-supported Digital PBX

Implemented emergency plans for Y2K.

Total Wire Systems, Clinton, MD 1998-1999 Telecommunications Technician

Project design & planning and Installation & maintenance of Meridian PBX, Norstar Key Systems and Voice Mail and Octel Voice Mail Systems

Site surveys and project planning, equipment research and requisition.

Bell Atlantic Systems Inc., Hanover, MD 1985-1998

Advanced Communications Technician

Handled large corporate, national and secured accounts.

Performed adds, moves, changes and maintenance of all telecommunications equipment.

Site surveys, design, installation, repair and upgrades to Nortel Hybrid Key Systems, Meridian PBX and Option 11-81, Meridian and Octel Voicemail Systems, Custom Call Routing and Automated Attendant.

Certifications

2007

Nortel CS 1000S Installation and Maintenance

Nortel Networks

2007

Second Level Succession Patching Course #6916AEN

Nortel Networks

2007

Call Pilot Installation and Maintenance

Nortel Networks

2004

Business communication manager (BCM) 3.5

-Hardware overview, Installation & Core Voice Programming

2004

Call Pilot Installation & Maintenance Release 2.02

Nortel Networks

2001

Nortel Networks Certified Support Specialist

Nortel Networks

1997

Norstar CICS 2.0, MICS 2.0 and Voice Mail 3.0 Update

Nortel Networks

1996

Customer Service Excellence Course

Northern Telecom

1991

Meridian SL-1, ST, RT,NT, XT Maintenance Training

Northern Telecom

1990

Fundamentals of Electricity & Transmission for Distribution Services

Bell Atlantic Inc.

1990

Systems Installation and Maintenance Course- Octel Communications Corp

Bell Atlanticom

1989

Norstar Installation and Maintenance

Bell Atlantic Inc.

1986

50-B Console Technical Training- Installations & Maintenance

Bell Atlantic Inc.

1985

Eagle One Technical Training Course

Eagle Telephonic

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