Manager Customer Service
Resume:
SKILLS
Leveraging people, processes, and technology to drive upward the organization's performance, Profitability, revenues, and shareholder value.
Infuses pride in organizational values and mission.
EXPERIENCE
Regional Ops Manager Key Energy 2014-2016
Managed and Directed a $196 million annual P&L, involving 11 Districts, 686 employees, and $565 million in assets.
Responsible for ensuring financial targets and other agreed targets are met in all departments.
Reviewing working practices to ascertain success, and if not, devise an alternative.
Making sure safety policies/regulations are understood and followed .
Keeping employees motivated and organizing appropriate training.
Ensuring the business operates within the company's mission statement.
Investigating customer satisfaction and reporting and resolving any issues.
Working with department heads and senior management to get the best performance from staff.
Driving the business to increase profitability.
Working with legal departments on any matters that occur.
Reviewing and approving policy, processes, and equipment needs.
Research new technologies and alternative methods of efficiency.
Operations Manager Halliburton 2000-2014
Managed and Directed a $144 million annual P&L involving 6 PSL’s, 408 employees, and $285 million in assets.
Responsible for financial forecasting, training, mentorship, and overall P&L health.
Liaise with other Sr. Leaders to make decisions for operational activities and set strategic goals.
Plan and monitor the day-to-day running of business to ensure smooth progress.
Supervise staff from several departments and provide constructive feedback.
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
Manage procurement processes and coordinate material and resource allocation.
Review financial information and adjust operational budgets to promote profitability.
Revise and/or formulate policies and promote their implementation.
Manage relationships/agreements with external partners/vendors.
Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
Ensure that the company runs with legality and conformity to established regulations.
Excellent organizational and leadership abilities.
Outstanding negotiation, communication and people skills.
In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, business development, customer service etc.).
Working knowledge of data analysis and performance/operation metrics.
NS CT Operations Sup Baker Hughes 1996-2000
Managed and Directed a $14 million annual P&L involving 1 PSL, 88 employees, and $18 million in assets. Accountable for financial forecasting, training, mentorship, and overall P&L health.
Managed the North Slope (Alaska) staff and facility in very remote area. Strategic planning and foresight required.
Examined the project management’s processes and identified, organized, and coordinated the project life cycle phases for control purposes.
Ensured project essential tools and equipment were utilized in the most cost effective means.
Implemented policies, procedures, training, and safety initiatives to field staff.
Directly responsible for revenue tracking and product line profitability.
Successfully delivered project objectives while achieving a 98% overall customer project satisfaction rating.
Vital affiliate in the engineering and testing of the first Coil Tubing orienting while drilling system. (Baker Hughes Orient Express).
F15 Quality Assurance USAF 1990-1996
Inspect in-process and/or finished production assemblies and sub-assemblies for conformance to quality assurance standards.
Perform tasks from blueprints, engineering change notices, or established operating procedures.
Determines acceptance, rejection, or rework requirements of unit.
Prepares and maintains inspection reports and records.
Follos and enforce all safety procedures as per Air Force policies and per the Safety Compliance Officer
EDUCATION
Aerospace Engineering 1993 CCAF
High School 1990 Madison Memorial
OBJECTIVE
To continue my career as an Operations Manager with a strong reputable company. I offer flexibility, dedication and hard work to your organization.
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VOLUNTEER EXPERIENCE OR LEADERSHIP
Present
VP Board of Directors
Fraternal Order of Eagles
VP Board of Directors
Veterans of Foreign Wars
2013-2015
Team Leader
Relay for Life of Greater Heights
2010-2011-2012-2014-2015
Team Leader
Saint Jude Healthcare Volunteer
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