Information Technology Support

Brandon Scott

*** ******* **** *********, ** ****3

803-***-****. 803-***-**** **.*******@*****.***

IT Consultant

More than 5 years of experience in Tier 3 level IT support and troubleshooting, office management and marketing knowledge with deep operational experience, technical savvy and cross-functional communication abilities. Extensive experience in application, development life cycle and architecture. As well as data resource management, and information technology infrastructures. Excelled in several high profile project advisor roles for global corporations involving IT systems implementations.

Areas of Expertise

Enterprise Mobile Device Management

System Center Configuration Manager

Microsoft Deployment Technology

Windows Desktop Administration

Enterprise Architecture

Help Desk Implementation

IT Transition Management

eLearning and Technology Training

Microsoft Exchange Server 2007, 2010 and 2013

Microsoft SQL Server

Advanced End-User Support

Ticketing Systems

Product Testing

Active Directory

Disaster Recovery

Vendor Management

Supporting Manufacturing Operations

Mergers and Acquisitions

Enterprise Resource Planning

Project Management

End-User Support

ISP infrastructure

Network Administration (Cisco router configuration/troubleshooting)

Network Security

Enterprise Solution Development

Windows Scripting

Large Scale Deployments

Supporting Large-Scale Construction

Knowledge of Virtualization (VMware vSphere / Microsoft Hyper-V))

Professional Experience

Google, Moncks Corner, SC 2016 to Present

Server and network infrastructure engineering at one of the world's largest datacenters.

Operations Engineer (9/2016-present)

Contribute and lead efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure.

Lead complex troubleshooting and resolve critical or escalated technical issues over a significant population of affected equipment.

Help test and troubleshoot new complex server hardware components and designs.

Configure and troubleshoot Linux OS related issues on servers. Participate actively in on-call rotations to support our data center infrastructure, which may include occasional after hours, weekends and national holiday shift work.

Lead and take part in the development of processes and documentation for new areas of work or knowledge

System One, Jenkinsville, SC

Westinghouse Nuclear Electric Company-World’s leading supplier of safe and innovative nuclear technology

Technical Operations Lead (4/2014-6/2016)

Evaluates and makes recommendations regarding systems and facility requirements to ensure that the IT infrastructure supports and facilitates the growth of our manufacturing operations and expanding business needs.

Lead the planning, design, installation and maintenance of systems, networks, security systems, telecommunication systems, servers, mainframes and other IT resources or assets

Acts as the IT liaison for the assigned site and corporate leadership teams

Budgets for site expenses and capital purchases of technology-related equipment & services

Identifies and recommends opportunities for cost-savings and process improvements

Monitors and reports on the performance of IT systems, projects and operations

Manages the implementation and support of all systems and business applications for the assigned site to include: manufacturing, operations, and administrative areas

Provides direction, coordination, and evaluation of subordinate staff

Administer all IT equipment – desktop computing, Wintel servers, printers, telephone instruments and equipment, video conferencing, switches, routers, and other general networking equipment.

Build, image, and install rack mountable servers and shelf servers.

Install custom configured operating systems (Windows, Linux, and BSD)

Perform minor troubleshooting of live servers.

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software. .

Building, extending and maintaining a virtual server environment

implementing, supporting, maintaining and troubleshooting infrastructure and application layers related to the deployment of applications in a Microsoft Server

Windows Deployment Technical Consultant (3/2014-4/2014)

Developed enterprise solutions for deploying and supporting windows 7 desktop operating system.

Evaluated and recommended techniques for increasing desktop/laptop performance.

Utilized deployment experience with SCCM and Microsoft deployment technology and application virtualization technologies.

Serve as the first level of contact for troubleshooting and responding to end users via telephone, in person or remotely.

Provide accurate, time sensitive and effective solutions for end user computer problems, productivity applications, printers, and smartphones.

Monitor ticketing system and resolve tickets in a timely manner.

Adhere to support policies, processes, and procedures.

Accurately provision user accounts for on-boarding and off-boarding purposes.

Work with vendors to issue requests for hardware repairs.

Backup and restore user data.

Wipe data off returned assets and process surplus equipment.

Provide education and training to customers, as necessary.

Audit and maintain an accurate hardware inventory of assets managed by the company.

Assist with the maintenance of accurate documentation of all procedures regarding end user support operations

Carolina Computers, Aiken, SC 9/ 2013-4/2014

U.S. Department of Energy Savannah River site) - states leading IT computer consulting company.

Windows Deployment Specialist/Field Service Technician

Deployed and troubleshot client workstations as well as backed up data during migration.

Performed analysis of SCCM client logs to identify failures during an image deployment and troubleshoot with the use of the OSI model in order to identify then solve discrepancies during migration.

Established alternative repair procedures to meet customer needs.

Performed advanced troubleshooting and resolution for desktop, server and application issues.

Professional Experience continued…

Maintained trouble-ticket system to record and track user calls and emails.

Provided tier I and tier II support for MS office, LAN, WAN and Lotus Notes.

Encore Technology, Atlanta, GA 4/2013 to 12/2013

Aiken County Public School- provides innovative technology solutions for K-12 classrooms, higher education institutions, state and local government.

Computer System Technician

Performed upgrades of the VMware Servers.

Monitored Cisco switches to ensure Multicast was enabled and the swichport access was correctly configured

Manually enter information in the ticketing system and manage tickets according to the incident management guidelines for the team

Perform remote analysis, diagnosis and resolution of complex technology problems for end-users, and recommend and implement corrective solutions

Perform on-site analysis, diagnosis and resolution of complex technology problems for end-users, and recommend and implement corrective solutions

Receive and respond to after hour calls, pages and/or e-mails regarding technology problems as part of an on-call rotation

Work with Procurement to maintain inventory control of all computers, notebook computers, printers and tracked peripherals

Document failure, repair, installation, and removal of desktop equipment or related components

Monitor network and systems reporting tools and communicate information on a regular basis about outages and issues within IT

Troubleshoot both Windows and Apple environments

Knology/Wide Open West, Augusta, GA 4/2012 to 3/2013

An internet, cable television and phone service provider in the US states

Technical Support Specialist

Provided tier 3 level support for non-technical employees.

Identified and solved technical issues with a variety of diagnostic tools.

Proved tier 3 level troubleshooting support with ISP infrastructure.

Education

H.S. Diploma, Information Technology 2011

Williston-Elko High School, Williston, South Carolina

Vocational Career Training, Computer Service & Repair 2011

Barnwell County Career Center, Blackville, South Carolina - Certificate of Completion CompTIA A+ Training program

Associate of Science, Networking 2016

Aiken Technical College, Graniteville, South Carolina

Bachelor of Science, Information Systems Management 2018

Strayer University, Augusta, Georgia

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