Customer Service Sales
Resume:
Sheri L. Brown
Millington, TN 38053
acy4tq@r.postjobfree.com
EXPERIENCE
A. Wages Law Firm, Millington, TN - Legal Assistant 2013 - 2015
Managed daily office duties
Answered phone and screened potential clients
Advised and assisted clients with Social Security Appeals, gathered medical/relevant history and submitted to SSA, prepared files for disability hearings, attended hearings with clients, assisted clients with post hearing activities
Prepared wills, quit claim deeds, power of attorney (general and health care) Filed appropriate documents with proper court for estate and will execution Sysco Corporation, Memphis, TN - Training Manager
June 1996 - July 2012
Developed, coordinated and implemented training for all new Sales Marketing Associates Conducted training classes on time management, customer service, and the Sysco Philosophy Assisted Human Resources Department with daily H.R. functions Conducted training for the Southeast Region in Time Management and Customer Service in Atlanta Conducted certified Serv-Safe Certification courses for customers in a 4 state region Provided customized on site server and back of the house training for customers as requested Designed, developed and delivered over 100 new/revised menus for customers as requested by Sales Management
Coordinated all customer review visits to the company including logistics, samples of new products and meetings with specific departments based on individual customer needs Researched, developed and implemented monthly sales training meeting activities, special events, and special projects as requested by Senior Management and Sales Management LeBonheur Children’s Medical Center, Memphis, Total Quality Management Facilitator
1989 - 1996
State Technical Institute at Memphis, Memphis, TN - Assistant Director, Admissions 1987 - 1989
EDUCATION
University of Tennessee, Knoxville M .S. Education Concentration - Adult Education
Summa Cum Laude
University of Tennessee, Knoxville B .S. Education Concentration - Industrial Training and Supervision Summa Cum Laude
References available upon request
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