Customer Service Manager
Resume:
Kevin Owings
Choctaw OK *****
Kevinowings@Gm
ail.com
EDUCATION,CERTIFCATIONS AND TRAINING
Shawnee High School-H igh School Diploma
Transportation Auditor- L inde Global Training
HWPI- L inde Internal Training
EMT- O klahoma State University
CDL Class B HazMat/Tanker-S tate of Oklahoma
FLM2- L inde Internal Training
EXPERIENCE: Plant Manager, Distribution Supervisor/Transportation Auditor Medical Route Driver Feb 2016 Sep 2016Linde Healthcare N.A. The Linde Group: R esponsible for the safety and competence of employees. Managing the day-to day operation and financial operations of the plant. Develop, Lead and coach employees into well trained Linde Team Excelling in areas of operational excellence and compliance in the Production and Distribution of Medical Gases to meet customers needs
● Able successfully start a new plant from the ground up including hiring a team and working with engineers for equipment set up
● Able to grow the plant in a 3 month time span to become profitable by working with Sales Staff
● Successfully trained a staff with 0 experience into one of the most productive and Safest Plants in the U.S.
Jan 2015-Feb 2016, Linde Healthcare N.A. The Linde Group: R esponsible for the safety and competence of employees. Managing the day-to day operation and financial operations of the plant. Develop, Lead and coach employees into well trained Linde Team Excelling in areas of operational excellence and compliance in the Production and Distribution of Medical Gases to meet customers needs
● Able to maintain an interdependent safety culture through implementing team support and personal ownership and accountability 0 medical treatment and preventable truck incidents over a 2 year span
● One of the top performing plants in Make 98%and Deliver 140% as defined in the CSCM KPI Scorecards by working with current team members guiding them into becoming Performance driven and Goal oriented
● Able reduce cost for over150K in Gap savings through preventative maintenance, reducing staff while maintaining Minimal overtime. Through the organization of operations to be more effective producing a higher volume with less workforce
● Improving Inventory accuracy through planning directives and accountability
● Successfully passed a State Board of Pharmacy inspection in 2015 with 0 violations August 2013- Jan 2015, Linde Healthcare N.A. The Linde Group: Responsible for the safety and competence of 6 drivers and the distribution of medical gases and medical equipment. Develop, lead, and coaching Distribution personnel into well trained Linde family. Keen and discerning in business acumen. Currently hold and perform additional responsibilities above the level of a Distribution Supervisor as defined in RASI. Possesses advanced knowledge in the business model and able to perform on a Plant Manager level. Served as acting plant manager for the month of September 2014
● in establishing the Safety Interdependence culture through implementing Team Support and Family Collaborated Concept with employees
● One of 8 in Linde N.A. hand selected to be a certified Global Transport Auditor through merit.
● Facilitated in achieving 224K in discretionary cost savings (GAP) out of 1.3M annual expense within 12 months. Adept in Plant Managerial duties and consistently performed above and beyond the level of Distribution Supervisory level defined by RASI.
● Enabled the cost spending improvement project as a key member in saving total of 97K as of July 2014 in running tally of operational expense in comparison to 2013.
● Increased the Key Performance Indicator for production and logistics by 200% in comparative values from July through December of 2013 – L ead the Distribution team from the worst performing plant to finish as the best in the West Region at the end of December 2013. C ontinues to hold above 150% YTD in Deliver Score
● Actively affected regional business units through projects and coaching in Delivery process as well as safety behavior to collective improve the regional success of Western Region of Linde Healthcare.
● Restructured the current business model into improving efficiency by 30% in all expense volumes including Over Time (Total savings of 70k in OT from July 13 thru July 14). Developed the most improved and disciplined Team in the CSCM U.S. within 12 months.
● Key team member contributing taking the team from the worst performing plant to finish as the best in the West Region at the end of 2013.
● Successfully passed an FDA inspection with 0 violations in 2014 February 2010 – August 2013 Linde Healthcare N.A. The Linde Group: Medical Route Driver. Responsible for delivering Medical Gases to Hospitals DME Companies, Nursing Homes and Patient homes with quality customer service and safety.
● Excelled as the safest driver for over 3 years without any motor-vehicle incidents. Expert in compliance and DOT regulations.
● Performed as the most reliable driver and was awarded Employee of the Year for the western region 2011
● Served as a preferred driver to be responsible for all training of process and delivery.
● Displayed leadership abilities and sound interpersonal skill among peers, customers and superiors by being acknowledged as an informal Delivery supervisor for all deference to problems and daily challenges. March 2008- January 2010 Morrison Fence: Fence Contractor. Fabricating and installing custom fence.
● Managed a crew of employees with 0 incidents
● Fabricating and installing Commercial and residential September 2006-March 2008 Tulco Oils Inc: D river/Warehouse
● Managing inventory participating in annual inventory audits
● Managing drivers and routing trucks
● Delivering Oil Products. Responsible for water safety with the DEQ EPA and City agencies
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