O.VENKATASUBRAMANI

E-mail: acy4ra@r.postjobfree.com Mobile: 302-***-****

Professional Summary

11years of experience working in the field IT testing windows, Web, with diverse background exposure in Banking, Telecom, and Education Domain.

End-to-end grasp of the entire Software Testing Life Cycle (STLC), proficient in all aspects of QA methodologies and Defect Management Life Cycle (DMLC).

Automation of Pega 7.1 application with TOSCA tool.

3+ Years of experience with Database testing through SQL.

3+ Years of experience with UNIX.

3+ Years of experience with UAT testing.

9+ Years of experience with SIT, Functional Testing.

Certified in HP Quality Centre, HP Quick Test Professional, ISEB, Tricentis Professional, Tricentis Web browser automation.

Experience working on Agile, Waterfall Software Development Life Cycles (SDLC)

Ample experience in Credit card, Debit card Domain.

Experience in Siebel Telecom – CRM for British Telecom project.

Worked with Golden clients like Bank of America, Tech Mahindra.

Time Estimation/Allocation for the team members through Clarity tool.

Perform Integration testing, User Acceptance testing (UAT), Functional testing, End-to-End testing, Usability testing, client/Server testing, Positive and Negative testing, Regression testing, Smoke testing, System testing, Graphic User Interface (GUI), Security testing, Performance testing, and Traceability matrix.

Proficient in creating Test plans, Scenarios, Test cases, and execution of test cases in Manual and Automation Testing modes, with excellent Bug reporting skills

Adept at analyzing Business Requirements (BRD), Technical and Functional Specification documents (FSD) to write/plan requirement’s-aligned Test Cases and Scripts

Proficiency in Functional, Smoke, End to End, database, System, Regression and GUI testing.

Detail-oriented; with ability to grasp, analyze and provide solutions to high-stress environment

Experience in developing Traceability Matrix to ensure comprehensive test coverage of requirements using optimal analysis of documents to avoid any form of miscommunication

Accustomed to fast paced and hard working environment with ability to deliver projects on time

Excellent time management skills, ability to multi-task and prioritize deadline among multiple projects working with on-site, off-site individuals and project teams

Extensive knowledge of writing and executing SQL queries for database testing for verification and validation purposes working with back end tools.

Knowledge in Selenium automation tool.

Ample experience in using Defect/Bug tracking system like Quality Center, Rally, OMS (Open Reach Siebel Tool).

Vital involvement in production support and post implementation review. Monitored system availability and ensured service level targets are met.

Skill Sets

Automation Tools : TOSCA, QTP 9.2

Test Management Tools : HP Quality Centre 11.0/ ALM, Rally

Language : C, C++, Java, J2EE

RDBMS : SQL, Oracle 9i, MS- Server2000

GUI Tool : Visual Basic 6.0

Operating Systems : Windows98, 2000, XP, UNIX

Configuration Mgmt Tool : Visual Source Safe

Mainframe tools : MBNA IS, QWS (3270)

Data Management tool : DART Net

Web server : Tomcat

Multimedia Tools : Adobe Photoshop7.0

Professional Experience:

Bank of America

QA Analyst/Test Lead Apr 2015 – Nov 2016

Team : Fraud & Claims, Delaware-USA

Project Name : Kitty Hawk

Applications : BOLT (Credit Card), EPIC (Debit Card)

Project Summary:

CCMS (Consumer Claim Management System):

Consumer Claims Management Systems application is dealing with filing claims for the issues faced primarily by customers on the transactions that they perform on their accounts, with their ATM/Debit Card, ACH transactions, E-Check, Credit Card, Prepaid Card, Fee debited from customer like OD fee, NSF fee, etc.

Front office operation: In Front office flow, the CSR (Customer service representative) will key in the customer information by interacting with the customer on a disputed transaction (over phone, mail, via letter received etc)

Back office operation: Back office operations will help bank to investigate the dispute created by the user to make an appropriate decision to bring the dispute to closure. For each progress in the dispute the customer will be informed through correspondence.

Responsibilities:

Agile - Analyze the requirement in grooming call.

Testing for PEGA 7.0 and 7.1 (BPM Tool) application.

Test Automation of CCMS Scripts with TOSCA tool.

Send Automation results to the client on weekly basis.

Validate Credit card info with TSYS vs CCMS (BOLT).

Perform Authorizations in TSYS to create claim in CCMS (BOLT).

Perform transactions in BOSS (Mainframe app) for data preparation.

Involved in collection of test data for every project or changes implemented. Used DMART Data management tool for data prep.

Involved in test planning, document processing, test scope and various meetings.

Wrote test design document to carry out all test scenarios for the app

Involved in writing and implementation of the Test Cases.

Created test cases, test plan for various applications using the requirements and Detail design doc. etc.

Triage CCMS Front office, Back office issues with Developers.

Perform User Acceptance Testing, Raise the bug through Rally.

Send status email to all other team members in CCMS incase if outage, prod issues and other important communications.

Actively used Rally tool for Test script & Defect management.

Review web-based application and identify critical functionalities.

Performed Negative testing to find how the functions and variables perform when they encounters invalid and unexpected values.

Performed multi browser testing of the projects.

Conducted Regression testing on various releases of the application.

Performed Functionality, Adhoc, Integration, Regression Usability Testing, End to End testing.

Accurately prepared and documented of test results, issues/ defects and progress.

Effectively handled multiple projects simultaneously during Production Period.

Documented problems found during test on the Rally tool and communicated recorded problem to the responsible developers.

Coordinating testing of software defects, enhancements, and upgrades with other application teams.

Assisted various members of the project team including development, technical and business team members to resolve issues, retesting the defects, validating results and communicating status and issues.

Coordinated with Offshore team on daily basis regarding testing plan, implementation, issues, defect management etc.

Provide KT (Knowledge Transfer) trainings to the team for the functionality related to CCMS (Debit & Credit).

Do PO Playback with Product Owner once Story completed.

Organize reporting activities to the management for testing status, Down time tracker, Defect status.

Involved Induction Manual preparation for every release functionality changes, Also present to the management and new team members.

Prepare Best practice document notes which will be useful for every team members.

Environment: PEGA 7.0 & 7.1, Rally Agile tool, Windows 8, BOSS (Mainframe), WebEx (Meetings).

Bank of America Feb 2014 – Mar 2015

QA Analyst/Test Lead

Team : Fraud & Claims, Delaware-USA

Project Name : Kitty Hawk

Environment : Power Builder, Java

Applications : OMNI, IQS, Soft Phone (IVR) :

Project Summary

Fraud & Claims:

This department handles Claim creation, Dispute transactions, Fraud Detection, move the Fraud Case to the different stages for analysis & Chargeback process.

OMNI (Online Multi-System Network Interface):

It is an online desktop application in which we can take decision about customer’s Credit line increase request, Authorizations, Executing charge backs (If needed), risk detection work items and fraud detection items with ability to create a Fraud case. This application used by Bank of America Credit & Fraud Representatives.

IQS: International Queuing System (IQS) is a standalone system used to automatically detect potentially fraudulent transactions that maintains both the criteria and queue structures used within the Fraud detection elements of OMNI. FDMI used to create strategies for queues, to send work to a specific specialists' queue.

Soft Phone IVR (Interactive Voice Response):

Soft phone is a desktop application through which we can receive IVR call from the customer, Associate can work on customer request. This is also used to transfer & conference the IVR call from OMNI to other desktops like TSS, ICDP.

Responsibilities:

Project Followed Waterfall methodology for the projects.

Involved in collection of test data for every project or changes implemented

Involved in test planning, document processing, test scope and various meetings.

Wrote test design document to carry out all test scenarios for the app

Involved in writing and implementation of the Test Cases.

Help UAT Members for Test scripts, Test data, and Execution activities.

Created test cases, test plan for various applications using the requirements and Detail design doc. etc.

Actively used HP –Quality Centre tool for Requirement, Test script & Defect management.

Performed Functionality, Integration, Regression Usability Testing, Adhoc Testing, End to End testing and User Acceptance Testing.

Accurately prepared and documented of test results, issues/ defects and progress.

Effectively handled multiple projects simultaneously during Production Period.

Documented problems found during test on the HP Quality Centre tool and communicated recorded problem to the responsible developers.

Performed Event scheduling for the scripts before testing starts on the particular release.

Contact Environment support team to make sure application is available to test.

Contact Data management team incase if any data issues while testing.

Contact environment support team post cycle window (1 to 3pm) for testing availability.

Team meeting with OMNI, IQS, IVR developers weekly basis for status.

Prepare issue tracker on daily basis and send to the client.

Provided KT (Knowledge Transfer) trainings to the team for the functionality related to OMNI & TSYS (Backend).

Organize reporting activities to the management for Testing status, Down time tracker, Defect status.

Participate status meeting regularly with Offshore team to discuss about Testing issues & planning work.

IVR Testing (Soft Phone) – Make sure OMNI Receives call from IVR.

IVR Testing (Soft Phone) – Make sure Call transfer/Conference functionality works fine with CLMS, TSS & ICDP.

IVR Testing (Soft Phone)– Check CTCS logs while OMNI Send IVR response to other applications

IVR Testing (Soft Phone) – Check IVR route the call to appropriate application.

IVR Testing (Soft Phone) – Meeting with Business Analyst on weekly about the IVR testing status.

Involved Induction Manual preparation for every release functionality changes, Also present to the management and new team members.

Prepare Best practice document notes which will be useful for every team members.

Environment: Java, Power Builder, TSYS (Mainframe) HP Quality Centre, IVR, Windows 8, WebEx (Meetings)

Bank of America July 2011 – Nov 2013

QA Analyst/Test Lead

Team : Card Testing, Delaware-USA

Project Name : Kitty Hawk

Applications : Credit Online

Project Summary

Credit Online (CROL) is the Credit Card Acquisition and Decision Platform for the Consumer Credit Card Line of Business in North America. The system is deployed in US and Canada. All new Consumer Credit Card business flows through Credit Online for credit decision processing and new account booking.

Credit Online is the hub for New Account Acquisition, UDE Integration, Judgmental Lending, Letter Generation and Account Booking / Offer Fulfillment.

CROL interfaces with over 50 upstream and downstream systems. This includes internal bank systems as well as external vendors. The system can be accessed by Credit Analysts 24/7 at multiple sites.

Responsibilities:

Project Followed Waterfall methodology for the projects.

Performed supervisor activity, managing Team members in Credit Online team and reporting their status to Team lead on daily basis.

Involved in test planning, document processing, test scope and various meetings.

Wrote test design document to carry out all test scenarios for the app

Involved in writing and implementation of the Test Cases.

Created test cases, test plan for various applications using the requirements and Detail design doc. etc.

Actively used HP –Quality Centre tool for Requirement, Test script & Defect management.

Performed Functionality, Database Testing, Integration, Regression Usability Testing, Adhoc Testing, End to End testing and User Acceptance Testing.

Performed Event scheduling for the scripts before testing starts on the particular release.

Contact Environment support team to make sure application is available to test.

Contact Data management team incase if any data issues while testing.

Effectively handled multiple projects simultaneously during Production Period.

Provided KT (Knowledge Transfer) trainings to the team for the functionality related to OMNI & TSYS (Backend).

Database Testing – Doing backend validations through AQT (Advance Query Tool) for all the Credit Online project functionalities.

Conveying Requirements for CROL to Automation team & status report to management.

Involve Test planning, Test case preparation, Test execution, Test case event scheduling, and Defect management for CROL.

Clarity allocations for CROL team members (Time management).

Daily status calls with offshore team members and send issue tracker to the CROL management.

Triage with CSMT, CTMT & Middleware developers incase if any issues while testing.

Update the Database fields incase if any downstream application team members required data for testing.

Load the Batch file for UDE team testing through using Unix tool.

Contact BACARDI team for Credit card generation functionality works fine for every project.

Contact Data enablement team for Macro creation.

Organize call with Automation team for QTP Automation delivery.

Organize call with CROL Line of business for any Production issues.

Organize call with CROL Line of business team for Strategy changes occurred for every project.

Involved Induction Manual preparation for every release functionality changes, Also present to the management and new team members.

Prepare Best practice document notes which will be useful for every team members.

Responsible for CROL projects delivery

Environment – Java 1.6, Sybase V15, Unix, SQL, AQT (Bank of America tool), Mainframe QWS (3270), HP Quality Centre, Windows 8, WebEx (Meetings)

Bank of America July 2007 – June 2011

Test Lead

Team : EU Cards

Project Name : Kitty Hawk

Applications : RMS, CTA, LPW, LPFA, CORE, OMNI& FDMI and LVIS

Project Summary

Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. The company operates globally – 160,000 associates’ worldwide serving clients in more than 150 countries and operations to meet the needs of these global customers. In U.S. it operates in 22 states in addition to District of Columbia. Bank of America's global headquarter is located in Charlotte NC.

Responsibilities:

Involved in test planning, document processing, test scope and various meetings.

Wrote test design document to carry out all test scenarios for the app

Involved in writing and implementation of the Test Cases.

Created test cases, test plan for various applications using the requirements and Detail design doc. etc.

Actively used HP –Quality Centre tool for Requirement, Test script & Defect management.

Performed Functionality, Integration, Regression Usability Testing, Adhoc Testing, End to End testing and User Acceptance Testing.

Performed supervisor activity, managing team members in EU Cards and reporting their status to Team lead on daily basis.

Performed Automation (Test execution) through QTP tool for the applications LPW, TSS, OMNI and send status report to Client on weekly basis.

Performed Event scheduling for the scripts before testing starts on the particular release.

Contact Environment support team to make sure application is available to test.

Contact Data management team incase if any data issues while testing.

Organize meeting with team members on Automation for status updates in testing.

Provided KT (Knowledge Transfer) trainings for the applications RMS, CTA, LPW, LPFA, CORE, OMNI& FDMI and LVIS to Internal / External team members.

Organize reporting activities to the test lead for DAR (Defect Acceptance Ratio, PPD Analysis (Post Production Defects), Project tiger, Testing uptime tracker, Execution status report, Weekly KT status report.

HLD, LLD Design document reviews.

Participating Data preparation, Raising issue tracker to the client.

Test case preparation, Test execution and Defect management.

Involved in preparing Induction manual & updating Best practice documents.

Participate status meeting twice in a week with Client, discussing about issues in testing and further proceedings.

Prepare & send the execution status report weekly to the client for the TSS, POE, ATLAS, LWS, RMS, CTA, LPW, LPFA, CORE, OMNI& FDMI and LVIS application.

Contact LPFA LOB incase if any issues with Settlements and Reage functional changes.

Triage issues for RMS, CTA, LPW, LPFA, CORE, OMNI& FDMI and LVIS applications.

Contact HP Quality Centre admin if any issues related QC tool.

Organize Environment support related activities like scheduling outages, Sanity check etc.,

Involved Induction Manual preparation for every release functionality changes, Also present to the management and new team members.

Prepare Best practice document notes which will be useful for every team members.

Environment – Power Builder, Java, Mainframe QWS (3270), HP Quality Centre, Windows 7, QTP.

MKCL Jan 2007 – May 2007

SQA Engineer

Project : Digital University Framework

URL : http://www.digitaluniversity.ac/dutest/

Architecture : .Net, C#

Project Summary

“Digital University “- is an ERP based application, developed to help the universities effectively manage various activities during the educational year. It is an intranet as well as an internet based application that provides integration of various activities like course registration, institutes affiliation, examination system, student registration and admissions etc. It also provides facilities for meeting scheduling and messaging parallel to above activities. The system can be used by various users whose authentication will be processed by the system itself. Various stakeholders for this system are – University Employees, Students, and Staff members, Educational institutes affiliated to University etc.

Responsibilities:

Project Followed Agile testing Methodology.

Preliminary Discussion about the project with the Core team.

Prepare System requirement specification based on the URS. (User Requirement Specification)

Review the Functional document for Digital University Framework project and analyze important things for deliverables.

Performed Functionality, Integration, Regression Usability Testing, Adhoc Testing, End to End testing and User Acceptance Testing.

Review the design structure, Flow diagrams, Architecture of Digital University Framework project.

Identifying the technical cause, potential impact of errors and reporting the same to Testing management team in DigitalUniversity framework project.

Coordinate work with Technical Manager, Other Developers and designers from the Client side. Involving them for conference call, meetings in the project.

Identify the defect and send the report to the Test lead immediately.

Participate in defining the New changes on the Digital University Framework project with the Client.

Prepare execution plan and report to Test lead for further proceedings in Digital University Framework project.

Prepare functionality scenario for the Digital University Framework before test case creation.

Prepare and Performed the Execution of script cases for Digital University Framework.

Prepare & send the status of application on weekly basis to the client.

Drive the meetings for Defects with team members & Client team on Digital University Framework project.

Coordinate with the Client team for resolving the defects after the meeting.

Participate the meetings with Client and across the team for Digital University Framework project.

Involved Induction Manual preparation for every release functionality changes, Also present to the management and new team members.

Prepare Best practice document notes which will be useful for every team members.

Environment – .Net, C#, MS Excel, Windows 2000 &XP, MS SQL Server 2000

British Telecom Feb 2006 – Dec 2006

SQA Engineer

Project : Open Reach Siebel, UK

Project Summary

Open reach Siebel is centralized CRM application handled by BT (British Telecom) and customers of the BT can manage their orders, inventory through using the areas i.e., marketing, sales, fulfillment, and assurance.

Project Core Covers:

Fulfillment:

CP(Communication Provider) is the service provider of the BT. BT is handling and selling the products to the customer through CP. Fulfillment involves in placing orders for the customers of BT and customizing the products, means order is created, configured and submitted from the OR Siebel and placed on back-end.

Assurance:

Assurance is covering up to Billing maintenance, Fault management, once if the order for the customer is configured. Customer will goes to the fault management when they are getting problem for the products both MPF, SMPF. Project concentrated creating, managing, closing the trouble report which comes under the defect management.B2B and portal having an direct interact with Siebel. So user can create the TR's through B2B and Portal. We can create the TR through the stubs for the B2B Assurance and register user can directly create the TR from the web application Portal. Engineer will be dispatched for solving the problems once if the customer created their TR. Following service options comprise from Local Loop Unbundling (LLU):

Metallic Path Facilities (MPF), where broadband and/or voice services are carried over the Communications Provider’s own network.

Shared Metallic Path Facilities (SMPF), where broadband services are carried over the Communications Provider’s own network and voice services are carried via a telecommunications service provider over the same metallic pair.

Responsibilities:

Project Followed Waterfall methodology for the projects.

Review the requirement document for Open reach Siebel application and analyze important things for deliverables.

Prepare the technical document based on the design structure, Flow diagrams, for Open reach Siebel application.

Contacting Server administration team for incase of any problem while giving inputs in Open reach Siebel application.

Identifying the technical cause and potential impact of errors and informing the same through report to the Test lead.

Coordinate work with developers and designers on the team which may be cross-location. This may involve off-hour conference call, meetings for Open reach Siebel application.

Prepare “Best Practices” document for Open reach Siebel application which will be useful for future engagement with the client.

Performed backend testing for Open reach Siebel application through using TOAD software.

Identify the error and tracking defects through OMS (Open reach Management System).

Prepare execution plan and report to Test lead for further proceedings on Open reach Siebel application.

Prepare functionality scenario for the Open reach Siebel application before the test case creation.

Performed Functionality, Integration, Regression Usability Testing, Adhoc Testing, End to End testing and User Acceptance Testing.

Prepare and Performed the Execution of script cases for Open reach Siebel application.

Analyze the functionality and architecture for Open reach Siebel application.

Prepare & send the status report to the client for the deliverables as MIS report in Open reach Siebel application.

Drive the meetings with OMS tool (Open reach Management System) for Defects in Open reach Siebel application.

Participate the meetings with Client and across the team for Open reach Siebel application.

Attend the Siebel trainings which conducted by the organization and update information in Open reach Siebel application.

Involved Induction Manual preparation for every release functionality changes, Also present to the management and new team members.

Environment – J2EE, UNIX, Oracle 9i, Siebel, Windows 2000 & XP, UNIX Putty, OMS Tool, Toad

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