JONATHAN GOREE

**** ****** ***** **. *********, TX 76016

Email: acy4lr@r.postjobfree.com

Mobile: 817-***-****

https://www.linkedin.com/in/jonathan-goree-53513139

INFORMATION TECHNOLOGY BUSINESS SUPPORT PROFESSIONAL

Versatile Analyst and Support professional with a specialty in software applications and a keen interest in Business Analysis support. Highly effective at applying technology to streamline processes, collaborating with other departments and development teams providing strategic input for senior management. Strong skills in system and application analysis, problem solving, requirements elicitation and communication. Extensive experience in the financial services, hospital, clinical, and pharmaceutical industry. Background also includes SharePoint and documentation administration strategies. Areas of expertise span a broad range, including:

Software Analysis

Requirements

Processes

Application Support

Business Analysis

Supply Chain Analysis

Report Creation

QA Testing

Application Security

SharePoint Configuration

Database Relationships

Documentation

Pharmacy Data Analysis

Data Analysis

Mentoring

TECHNICAL PROFICIENCY

Software: Access, Excel, Visio, MS Office suite, SQL Server 2008, SFDC Salesforce config+Admin Remedy Force, Hands on technical experience with SharePoint 2007/2010/2013: Managing permissions, Workflow, Office 365, JIRA, SyS-Aid, Rally, Workday, Jabber, Confluence, Sentry Data, 340B, SaaS, Service Now, HIPPA, EDI, FAA, FAR’s, ITIL

Training & Certifications: ICMI Customer Service, Network technology training from CCI Technical School, A+. NETWORK+ certified

PROFESSIONAL EXPERIENCE

Sentry Data Systems, Inc. 800 Fairway Drive Deerfield Beach, FL 33441

Application Analyst (4/16 – Present) (Contract)

• Analytical support of Sentry's clinical applications. Analyze customer eligibility, claim & invoice reconciliation data. Provide applications second-tier support for systems issue resolution.

• Working with Hospitals and contract pharmacies, running and analyzing adhoc reports, Troubleshoot ADT and EDI data feed issues. Assist with purchase related issues and compliance with contract terms. Working with Vendors.

• Gather requirements and create use cases, enhance internal and external documentation of application changes and processes.

• Diagnosis of failures encountered in the applications, missing or required data. Proactively communicate the current status of open issues to customers, stakeholders, and personnel within the organization.

• Run SQL Queries of simple complexity and Work with IT and Development when potential bugs are identified, QA and test new releases and roll-outs

• Performing other duties as assigned.

Novation\VHA- 290 E John Carpenter Fwy Irving, TX 75062 (2006 – 2016)

Senior Application Analyst (5/12 – 3/16)

Team lead who provided second tier support on supply chain, pharmacy, medical and non-medical data, applications and products. Role was the bridge between internal clients, Tier I and the product development team. Engaged with clients in answering web Application and product data questions: resolving data discrepancies, explaining functionality within the analytic and benchmark tools. Validated and quantified savings opportunities.

Reviewed accuracy of Analytics, pharmacy and sales data, price benchmarking data and reported any anomalies to development, and product management. Coordination with other departments, business partners, and outside vendors. Recommended potential areas for improvement, based on feedback from the user community. Performed application upgrades, diagnosed failures encountered in application software and related technologies

Ran a broad range of ad hoc reports for users, development and senior leaders. Conducted UAT, QA testing of applications and software migrations prior to release ensuring proper operation and freedom from defects. Created business documentation and processes. Created SQL queries of simple to medium complexity. Created and maintained accounts in Salesforce.

Presented product tools to the user community. Discussed the values, and functionality.

Provided security access on all commercial products and web interfaces

Conducted queries of several databases via SQL Server Management Studio, and provided reporting and analysis.

Administered several SharePoint 2010-2013 Site collections. Created sites, content and small workflows using out-of-the-box solutions. Trained users on SharePoint. QA testing of content migration from 2010-2013. I also provided applications second-tier support for SharePoint issue resolution

Member Service Specialist (1/11 – 5/12)

Supported member hospitals regarding their Supply Chain purchases and worked closely with them to quantify business and savings opportunities.

On-boarded new members connecting them to the appropriate vendors. Ran a multitude of ad hoc reports, and tracked the customer’s progress. Assistance with OTAs/LOCs/LOPs.

First level contact for any supplier issues, customer contract participation and ensured their tier utilization met the correct Tier levels. Analyzed Spend, Identifying any pricing discrepancies. Ran pharmacy spend analysis business reviews for customer hospitals.Troubleshooting of Supplier pricing uploads to the supplier website

Liaison for members, suppliers, VHA, Novation, and UHC. Working relationships with sales executives and respective territory Regions to ensure optimal member representation & Other ad-hoc analysis as needed

Created and maintained the SharePoint Services site collection for the Sales and Service departments. I was the go to person for SharePoint over this area to include training. Assisted with Migration of site data to SharePoint 2010

Supply Chain Analyst (7/06 – 1/11)

Administered first level support to all Novation VHA UHC members, suppliers and staff with focus around supply chain analytical tools. Extensive analysis interpretation and project tracking on new application implementations.

Assisted users internally & externally with application support including navigation, training of products, and any technical issues users encountered. Processed new user registrations and provided user security access. Provided sales support and facilitated and coordinated the collection of customer sales and product data.

Collaborated with other departments, analysts, and developers to improve the offered technology.

Creator and administrator of SharePoint site collections for all of the Sales, Service and Support teams. Developed SharePoint knowledgebase. Mentored new users.

CoreStaff\First Horizon Mortgage 4000 Horizon Way Irving, TX 75063

Enterprise Network Technologist (9\05 – 2\06)

•Provided support for the mortgage / banking firm. Managed Active Directory accounts, Monitored performance alerts, technical trends and responded to priority issues via incoming calls, pages, e-mails and service ticket management.

Ajilon\Citigroup 14180 Dallas Parkway, Suite 600 Dallas, TX 75234

Systems Administrator (3\05 - 9\05)

•Provided second level remote support, providing analytical and technical support for more than 100 different applications covering all of Citigroup’s auto division user base. Oversaw several small technical projects.

EMC Mortgage Corporation 909 Hidden Ridge Dr., Suite 200 Irving, TX 75038

Systems Administrator (2\01-07\04)

Provided Systems Administration duties in addition to Helpdesk, Phone, desk side, and remote support role on close to 200 applications covering1500 users. Supported issues involving Mortgage Banking software, applications and hardware. Developed written procedures for processes and common tasks and refined processes insuring compliance was met. Worked with senior staff to resolve escalations. Tested and QA’d new business and application processes. Increased productivity in several departments by promoting department cross training and creating an intranet website.

Open Medical Systems 3221 W. Pioneer Pkwy. Arlington, TX 76013

System Support Manager (8\00 - 1\01)

Managed 3 onsite technical support advocates for dental office customers. Provided support for dental sales & software installation. Installed networking hardware, wiring, computers, and dental software and imaging hardware. TCP\IP and backup storage configuration.

JONATHAN GOREE

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