Support Desktop
Resume:
RESUME OF BOBBY HUNT
Phone # 951-***-****
Email: *********@****.***
Professional Summary
Experience and expertise have been acquired in the area of supervisor through practical application, specialized training and formal education. Particular expertise in the areas of purchasing, customer services, training of staff, Inventory control, RMA and Asset Management. Extensive skills in Lease closure to determine buyout cost .computer network setup, User training, import/export documentation and customs regulations.
Possess excellent communicative skills, both written and verbal with the ability to supervise and train personnel. Interface well with a variety of personalities at all levels of management and personnel. I am a self-motivated individual, capable of completing all assigned tasks within time limitations to the satisfaction of all parties involved. Work well independently or as part of a team effort.
Technical Skills
10+ years of Desktop Support at Tier 3 level experience with advanced troubleshooting
Areas of expertise include desktop support, systems design, implementation, deployment, documentation and user support.
8+ years of Desktop Imaging - building images, deploying images, and troubleshooting image deployments
10+ Years Project Coordinator as lead Technical support specialist
3+ years of MS Active Directory experience
14+ years of updating, configuring and installing operating systems/application software to desktop PC's/printers
10+ Years remedy and SharePoint to create resolve and monitor incoming requests and problems.
6+ years of experience with Registry OS for Windows XP and Windows 7
9 years of experience with migrations from Windows 2000 to Windows XP and Windows 7
10+ Microsoft Office Suite 2003 to 2013
10+ years of Advanced Desktop Troubleshooting (Tier 3 support) experience
9+ years of managing desktop security
10+ years of hardware evaluation/testing
Strong technical, analytical, problem solving, communication and team skills
10+ Years Lead Customer Service Tech – Customer Care
12+ Years Inventory Control - Asset Management
12+ Years Shipping and Receiving
Operating Systems
Windows XP and 2000 Professional /Windows 8.1/ Windows Server 2003 / Windows 10/ Windows Vista and 7 / Windows 9x / /DOS 6.0
Hardware
IBM, HP, Dell and Lenovo desktop / laptop computers, HP and Canon Printers,
Education
Pasadena City College (attended high school) - graduated
Certifications
CompTIA, A+
Secret Security Clearance
Professional Summary
Employer: County of Riverside TAP Employee
08/2016 to 12/2016
Desktop Support
Troubleshooting computer hardware, software or network, Install new software on user’s computers. Troubleshoot DNS, DHCP and Web Servers, Deploy and configure workstation. Provide phone support to customers and technicians. Create users, Active Directory, Exchange Mailboxes. Provide software application support to end users. PC Refresh activity to ensure assets are properly disposition and assigned to the correct lease schedules. Maintains consistent level of user satisfaction through reliable service by Information Services to the user community Research, evaluate, test hardware and software products, and systems solutions; install, configure and test hardware and software, prepare reports and proposals for service. • Carry out maintaining tables and adding, purging, and migrating users. • Coordinate equipment deliveries, software licensing compliance, inventory, and asset control. • Consult with users on re-engineering business processes and the use of technology, products, and Services: develop and conduct training in operation and use of hardware and software. Environment: Windows XP, 7, 8, 10, Mac
Employer: Caltech Staffing Client: Kobelco Compressors of America
11/2015 to 07/2016
Project Coordinator\Desktop Support
Provide hands-on technical support of desktop computers, applications, printers and related technologies at the corporate office and remote locations. Deploy workstations, servers, printers, scanners, local firewalls, encryption systems, and all host security systems. Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices. Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed. Ensures desktop computers interconnect seamlessly with diverse systems including ERP, file servers, email servers, conference systems, application servers and administrative systems. Receive and respond to incoming calls and/or e-mails regarding IT problems and utilizes corporate IT helpdesk ticketing system for issue resolution. Support VoIP infrastructure and its associated software, call management systems, voice mail, and interactive voice response. Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Assesses technical requirements to determine specifications for IT related purchases and coordinates purchase with Procurement department. Maintain desktop/laptop asset inventory.) Assisting with Office moves and expansions.
Environment: Windows XP, 7, 8, 10, Mac
Employer: Infotech Innovations Inc. Client: Marine Corp Logistics Base Barstow 06/2014 to 09/2015
Network Support\ Computer Training Specialist\ Project Coordinator
Support dispatch's Computer Aided Dispatch (CAD) functions and assist with any phone/radio issues. Provide software application support to end users. PC Refresh activity to ensure assets is properly disposition.
Maintenance of switch and router commands (Cisco and Dell Power connect)
Network troubleshooting skills
Help Desk,Batch/Shell scripting
Maintenance of Vision air and Zetron Products
Maintenance of VMware Esxi.
Environment: Windows XP, 7, 8, Server 2003. Server 2008, VMware Esxi
Employer: Randstad Technologies: Client: Real Page, Inc. (Corona and Woodlands Hills Office)
02/2014 to 06/2014
Desktop Support
Hardware Break/Fix (getting multiple monitors to work, docking station issues, etc.) Software Break/Fix (Internet Explorer settings, Office issues, etc.) Software Installations (Office, Adobe, VPN, etc.)Re-imaging PC’s. Inventory Management. Port troubleshooting (determine if a port is hot, determine if it’s on the correct VLAN) Assisting with Office moves/expansions. Environment: Windows XP, 7, 8, Mac
Employer: APR Consulting Client: Dept. of Building and Safety. Of City of LA Los Angeles, CA
02/2013 – 12/2013
Inventory Control\Desktop Specialist\ Project Coordinator
Respond to customer requests via telephone, email, via remote access, and in-person. I created a system for ordering, receiving, storing, issuing, and accounting for materials, supplies and equipment. Diagnose and resolve hardware and software related issues. Builds new PCs using standard image, carry out tasks such as Operating System upgrades, desktop software and hardware upgrades, user profile migrations. Capturing and documenting using a ticketing system to track and route incidents and requests and document their solutions. Work closely with various Support Services technicians to research and resolve issues. Install new software on user’s computers. Task with the design, develop and implement a computer hardware and software inventory control systems. Provided Asset Management and Lease Management of hardware and software and provide guidance for resolving lease fulfillment issues.
Environment: Windows XP, 7, 8
Employer: C&G Technologies Client: Ross Distribution Ctr. - Perris, CA
03/2009 – 10/2012
(Contract completed)
Desktop Support:
Troubleshooting computer hardware, software or network, Install new software on user’s computers. Troubleshoot DNS, DHCP and Web Servers, Deploy and configure workstation. Provide phone support to customers and technicians. Create users, Active Directory, Exchange Mailboxes. Provide software application support to end users. PC Refresh activity to ensure assets are properly disposition and assigned to the correct lease schedules. Maintains consistent level of user satisfaction through reliable service by Information Services to the user community
Environment: Windows, MAC
Employer: GTB (FTE) - Huntington Beach, CA
03/2008 - 09/2008
Network Support:
(Family obligations)
Setup and maintained of Application Server and workstations (Windows 2003, Linux, Active Directory, LDAP, DNS, Exchange Mail, Routers and VMware Plan and implement company products for internal use with minimal disruption to company. Upgrade, setup and maintain systems demo for sale and customers. Preconfigured and tested server for client. Perform analyses to determine costs, buyout projections, and regional cost breakouts. Staging and set up/breakdown of equipment to ensure a smooth installation process Technical support for client and sales engineer. Purchasing request and research best price for hardware and software. Manage lease schedules with PC assets.
Environment: Windows, Red Hat
Employer: Micros Systems (FTE) – Huntington Beach, CA
12/2006 – 03/2008
Implementation Specialist:
Set-up, repair, installation and reprogramming of equipment. Interacted with Strategic Finance, DCPD, and Asset Management and Lease Management groups and provide guidance for resolving lease fulfillment issues. Also, managed lease schedules with PC assets. Provide phone support to customers and technicians. Make shipping arrangements for equipment to client site RMA. Consult with Customers to determine and review hardware, software, or system functional specifications and obtain initial Customer sign-offs prior to system installation. Staging and set up/breakdown of equipment, to ensure a smooth installation process and minimize post-installation support requirements.
Environment: Windows
Employer: First American (FTE) – Irvine, CA
12/1998 - 09/2006
Customer Support Specialist:
Install and Train escrow software on client network (Windows and Novell). First line support for client with software or hardware issues and Escalation point for Q&A staff and Help Desk. Travel to client locations to train client on new software. Build complete network for client’s (i.e. Server with workstations) Establishes and maintains effective communications between client’s and Information Services. PC Refresh activity to ensure assets are properly disposition and assigned to the correct lease schedules. Maintains consistent level of user satisfaction through reliable service by Information Services to the user community. Ensures effective utilization of computer system capabilities by the client’s. Coordinates all activities (analysis, specification, testing, training, and documentation) associated with system enhancements and new systems development efforts. Provides assistance to users in diagnosing and resolving problems associated with supported services. Assists departments in the training of their supervisory staff related to the use of administrative computer systems. Assists users with long-term computer related planning. RMA and lease closure activities. Determine buyout costs associated with partial fulfillment of lease returns Develops functional specifications according to established standards that will allow a programmer to code and test the desired system or modification. Trains users in the operation of new or modified systems or procedures. Establishes, with the user, systems acceptance criteria. Reviews systems operations and helps resolve problems.
Environment: Windows
MILITARY
United States Army; Honorable Discharge - 1990
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