Customer Service Social Media
Resume:
ZIX IN ( JE NNY ) LU
Richmond Hill, Ontario
647-***-**** acy4kq@r.postjobfree.com
PROFESIONAL PROFILE
Over two year of customer service experience.
Provided excellent communication and customer service as an administrator and cashier.
Demonstrated strong interpersonal skills by obtaining new customers and maintaining clients with high satisfaction.
Experienced with Microsoft Word, PowerPoint, and Excel. KEY COMPETENCE
Relationship & Problem Solving
Maintains customer relationship by providing
high satisfaction and excellent problem-solving
skills.
Customer Service & Communication
Always deliver “service with a smile” and
strong interpersonal skills.
Fast Typist
Achieves 60WPM with no mistakes made
during word speed test.
Organization & Time Management
Demonstrates organization and time
management skills to complete high customer
volume in a fast-paced environment
Business Generation & Content Marketing
Effectively generates followers and
inquiries with creative content posted on
Social Media.
Quick Learner
Fully functional with any system or
software encountered within five business
days.
EDUCATION
UNDERGRADUATE PROGRAM IN COMMUNICATION CULTURE INFORMATION AND TECHNOLOGY from the University of Toronto, (2012-2016, Mississauga, ON). Specialization: Digital Enterprise Management
Related Courses:
Online Advertising and Marketing (B),
E-Business Strategies(A-),
Organizational Theories and Behavior(A-)
Marketing Information Products and
Services(B+),
Writing & Research Methods in
Communication (B-)
HIGH SCHOOL DIPLOMA from Albert Campbell Collegiate Institute (2012) PROFESSIONAL EXPERIENCE
TEAM MEMBER (CASHIER AND BARISTA) 2016 to present
Chatime and BakeCode, Ontario Richmond Hill, ON
Greets every customer with a smile and manages afternoon rushes of over 200 customers daily with superior, efficient customer service at all times. Adheres to recipe and presentation standards for specialty bubble tea and espresso drinks while making adjustments according to every customer’s request on temperature and sugar level. Page 2 of 2
Repeats every order back to the customer to ensure accuracy before payment, and making any appropriate adjustment when needed.
Resolves customer disputes with tact and professionalism. Organizes and maintains clean and presentable workspace, enabling coworkers to locate resources and products.
Assesses to customer needs and responds to questions with ingredients of our products. Makes any appropriate suggestions according to their health needs. Cross-trained and provided backup for other team members when needed. Works overtime or extra shifts during busy periods.
SOCIAL MEDIA COORDINATOR 2015 to 2016
RM Dentistry Richmond Hill, ON
Obtained the experience working with varies social media platform such as Google (Maps, Analytics, My Business, AdWords), YouTube, Facebook, WeChat, YorkBBS and more. Generated creative and attractive content to increase the amount of inquires by 40%, new businesses 15% and followers 23%.
Monitors the public’s reviews and comments. Making appropriate replies with courtesy when needed.
Informed the public with new promotions and updates. Solicited feedback and validation from upper management for improvements and suggestions. Applied external research on other social media accounts in search of inspiration. RECEPTIONIST 2014 - 2015
RM Dentistry Richmond Hill, ON
Schedules patients’ appointment. Offering other potentially needed treatments or products before confirming time needed for the appointment. Reconfirm the appointment with text messages and phone calls before arrival.
Organized and cleaned the front lobby every morning, to ensure it presentable to the public. Decorated the front area during holiday seasons to make patients feel more at home. Always Greets visitors with a smile, ascertains the purpose of visit and provide them with forms then direct them to the appropriate location. Offers magazines, television, tea or coffee to the waiting guests providing excellent customer service. Reminds patients of their next appointment through text messaging and calls. Reschedule when needed.
Obtains patients’ insurance information. Follows up with insurance companies for patient’s insurance status and allowance and submit claims at the end of each appointment. Answers Customers’ inquiries about pricing on treatments or any other related questions.
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