Jaelisa Nichols

**** ******* **, *** ****

Freeport, TX 77541

Mobile: 979-***-****

Email: acy4kn@r.postjobfree.com

Availability

Job Type: Permanent

Work Schedule: Full-Time

Work Experience

Memorial Hermann Resource center

Houston, TX

Sr. Administrative assistant/call center rep

Supervisor: Vell Johnson

I currently work in the resource center for Memorial Hermann hospitals, my main responsibility is to fax clinicals for patients in the hospital system to various insurance companies. I am required to uphold HIPPA law and maintain complete confidentiality. Other duties include answering calls from insurance nurses, retrieve faxes and fulfill requests, input approvals and denials of coverage in patient charts and run daily patient reports.

Memorial Hermann Home Health/ Resource center

Stafford, TX United States

Office Assistant/Receptionist

Supervisor: Diana Berrones

Director: Lisa Musgrave

Okay to contact this Supervisor: Yes

I currently work as an Administrative assistant/receptionist for Memorial Hermann in the Home Health department. I am responsible for answering phone calls from patients, clinicians and physicians and directing them to the correct department. I greet patients coming into the office for respiratory therapy appointments and notify the therapists of their arrival. I am responsible for printing daily discharge reports, physician verbal orders, patient lab results from Quest Diagnostic as well as new patient referrals and faxing them to Physician offices and other home health departments while protecting patient information as required by HIPPA law. I also run bi-weekly mileage reports and ensure there are no deficiencies for payroll. I am responsible for keeping the clinician storage room fully stocked with supplies they may need for patient care, and I place new orders when necessary. At times I may have to print and scan orders to clinicians in the field. I keep a well-organized work space to include alphabetized binders of supply requisitions, fax forms and other important and frequently used forms. Along with answering calls and my other clerical duties I am also required to work a work flow which sometimes requires me to review patient charts to check for discharge forms and document in patient charts, auto fax missed visit reports to physicians, and check for signatures that have been scanned in. I am in charge of the upkeep and proper use of medical supply company account numbers, as well as updating phone lists and clinician lists. I am responsible for weekly inventory of the My Health Advocate monitors. I use several PC software programs to include but not limited to; Microsoft outlook, excel, word, Homecare Home base (which is where I get my work flow from), Care 360, and Medline. On a daily basis I am required to use a scanner, copy machine, fax machine, a multiline phone and a dual screen PC.

Carl R. Darnall Army Medical Center (DoD)

Ft. Hood, TX United States

08/2014-Present

Hours per week: 40

08/2011 – 08/2014

Medical Support Assistant (This is a federal job)

Supervisor: SFC Casey Nichols (254-***-****)

Okay to contact this Supervisor: Yes

While working as an MSA at the Army Medical Center, my job duties consisted of a variety of receptionist, clerical and record keeping activities associated with patient care and treatment in one clinic. I received calls and visitors to the unit while applying guidelines concerning release of patient information, as well as refer patients to the appropriate staff member. While coordinating with various clinics, I scheduled patient appointments and ensured all treatments requested by the physician had been scheduled and rescheduled appointments as needed. I explained necessary test preparations to the patient. I was required to obtain and review medical records of patients prior to scheduled appointments and file results of X-rays and EKG in the medical record.

I was also required to operate a data entry terminal to input and retrieve patient data, gather data for information purposes and to verify or make appointments. Some other duties as an MSA that I performed included clerical duties, compiling data for reports, maintaining the patient waiting area in a neat and orderly manner, etc.

Cypresswoods Care center

Angleton, TX United States

07/2010 -01/2011

CNA

Supervisor: Ruth Carter 979-***-****)

Contact this Supervisor: Yes

As a CNA for Cypresswoods I worked under the supervision of an RN and assisted in carrying out a daily plan of care based on protocols, experience and knowledge of the patient individually by listening to our daily report of the patient at the beginning of every shift to familiarize myself with the patient. I was responsible for receiving and screening patients by collecting data from the patients and their family members, taking vital signs and documenting data in the patient's medical chart and advising the RN of abnormal vitals and also isolating patients with contagious diseases when necessary. As part of my daily care duties I was responsible for giving oxygen treatments, assisting with male/female urinary catheterization, assisting with good patient hygiene including eliminations, collecting specimens as well as delivering them to various clinics, providing safety and comfort while performing transfers, assisting with mobility from one location to another for those patients who were able to walk, transporting patients from their rooms to other sections of the facility or to a vehicle using wheel chairs, stretchers, or geriatric chairs without compromising my patients health or rights. Other daily care duties included assisting with proper nutrition and accurately recording meal and nourishment intake, ensuring all safety precautions were observed by making sure all call lights were within reach, all bed alarms were being used properly, side rails were up, patient's bed was in its lowest position as well as answering call lights promptly, monitoring patients at regular intervals and reporting patient's condition to the RN on duty and monitoring as well as recording our patient's

vital signs, and intake/output measurements. I was also required to complete a variety of maintenance tasks such as cleaning and washing instruments, cleaning patient bedside unit’s equipment and furniture, and collecting and disposing of soiled linens also ensuring neatness and cleanliness of the patient’s rooms and maintaining patient care items. Once I completed my nursing assistant competency based orientation program I was able to participate in a work study program where I would train junior personnel from the local and surrounding high schools to perform patient care by providing and reinforcing patient education information, promoting patient rights, effective customer service and communication.

Kaplan college/Dr. Octavio Licon M.D.

El Paso, TX United States

03/2009 - 12/2009

Medical assisting student

In 2009 I attended Kaplan college/Career centers of Texas at El Paso where I studied medical assisting. As a student at Kaplan college I learned body systems and how they function as well as clinicals, venipuncture, medical terminology and medical administration/billing and coding.

Medical assisting Intern

While attending I was able to use my training as a medical assistant in a real world setting by interning at the "Bone, Joint, and Spine clinic" under Dr. Octavio Licon M.D. While working under Dr. Licon I was responsible for a number of duties such as: Greeting patients coming into the medical facility, assisting with in processing of patients and directing them to examination rooms as well as preparing them for examination by draping, preparing a sterile field, setting up supplies, and reassuring patients when needed. I was also responsible for staple and suture removal, crutch walk measurement and teaching, wound care and dressing, and when needed assisted with casting and removal. As a medical assistant I also performed front office duties which included but were not limited to, receiving phone calls from patients, physicians, and other medical facilities, personally handling routine calls, scheduling patient visits and facility meetings, as well as preparing a variety of correspondence I was also responsible for updating all patient demographics and some record keeping.

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