David Bergman

acy4kl@r.postjobfree.com

763-***-****

SUMMARY

I have 3 years of experience working as an Information Technology professional. I have experience providing top level customer service with a strong technical knowledge. I work well in a fast-paced environment and have a background that is focused on determining system requirements and resolving technical issues quickly. I am proficient with Active Directory and have previously worked with Outlook, Office 365 and Windows 7 and 10. I am excited about this opportunity and would be a great addition to the team at..

TECHNICAL SKILLS

Microsoft: Active Directory, Windows 2000/XP/Vista/7/10 MS Office 97-2010 Professional, Visio, Project, PowerPoint

Forensics: HexEdit, DiskExplorer for FAT, HxD, CPUID CPU-Z

General: TCP/IP, Telnet, VMware Workstation, Cisco Packet Tracer, Prezi

Ticketing: Banshee, Cherwell,

RDP: Logmein, Teamviewer, GoToMyPC, RealVNC, Remote Desktop Manager, Bomgar, Virus/Cleaning: Mbar, Mbam, Symantec, SuperAntiSpyware, AVG, Trend Micro, Kaspersky, ADW, Cleaner, RKill

Hardware Experience: Inkjet and Laser printer repair, General networking troubleshooting, Desktop/Server Repair, Ethernet Cable and wiring

PROFESSIONAL EXPERIENCE

Minnesota Car Auction 08/16- Present

●Working for family business hauling cars

●Provide customer service by picking up cars from car dealerships

Assurant 07/16 – 08/16

Help Desk Analyst

●Performed password resets daily for customers

●Handled escalation process of tickets

●Helped customers with technical issues via phone and email

Corporate Technologies LLC 11/13 – 12/15

IT Support Specialist Tier 1

●Provided End-User Help Desk Support for over 500 clients diagnosing, troubleshooting and resolving a range of software, hardware and connectivity issues in a wide variety of network environments.

●Troubleshooting and diagnosing issues with Active Directory, MS Exchange, Spam Filters, Firewalls, LAN & VPN/ Remote Connectivity, TCP/IP, DNS, DHCP, Antivirus, Backups.

●Implemented and supported users in domain environments within Active Directory.

●Provided documentation of problems and solutions in a trouble ticket system.

●Coordinated with tier 2, tier 3 and onsite techs escalating service calls when necessary.

●Analyzed/researched issues with third party support to resolve specific software issues for clients.

●Handled maintenance of PC, servers, tablets

Apex/CompuCom NE 08/13 – 11/13

Computer Technician/Help Desk Support

●Provided exceptional customer service while supporting customers on complex network issues

●Responsible for understanding the customers complaint and troubleshooting each device to resolve the issue and ensure loyalty/continued service

●Utilized strong problem solving and analytical skills to diagnose and resolve complex hardware and software issues

●Analyzed problems with Motorola MC9200 mobile handheld computer issues and initiated numerous repairs, upgrades and updates to ensure top productivity

●Strong hands-on expertise, responsible for taking the device apart in an ESD protected area, check all wiring, place the cage with silica packets in cage, put the piece back together, test for sound and display, calibrate to ensure good service, upload new images, and finally, download from Wi-Fi updates.

●Supported end-users on complex hardware and software issues/problems

●Repaired software and hardware issues as needed

●Provided office-wide upgrades

Perkins Restaurant 03/06 – 03/07

Assistant Manager

●Trained new employees plus monitor all employee performances

●Handled write-ups and firings when necessary

●Handled cash outs for employees

●Paid bills for supplies and orders

●Handled deliveries and banquets plus enter all pertinent information into computer.

●Responsible for closing of restaurant and making sure security system in set each night.

Copelands of New Orleans 06/01-06/05

Waiter/Trainer

●Handled all duties pertinent to position’s requirements

●Maintained good customer relations

8th Street Grill 06/04 – 02/05

Assistant Manager

●Trained new employees into work environment

●Monitored all employee performances

●Created enjoyable experience and environment for all customers

●Paid bills for supplies and orders

●Handled cash out sheets for employees

●Handled deliveries for restaurant

Pickled Parrot 06/02 – 06/04

Shift Lead/Waiter

●Provided quality service in upper scale dining establishment.

●Trained new employees and handled the responsibilities of shift lead by making sure all co-workers duties are completed.

●Opened and closed restaurant as requested.

●Worked on call rotation

EDUCATION

CENTURY COLLEGE 2013

Associate’s Degree – Information Technology/Networking/Security

Contact this candidate