Ling Rogers

NC Triad Region (Greensboro, Winston-Salem, High Point)

336-***-**** • acy4kf@r.postjobfree.com • LinkedIn

Accomplished Lean Six Sigma program leader with a history of success implementing strategic change initiatives and driving cost reduction programs in service and manufacturing industries.

Collaborate across diverse business units, combining strong project execution, analytical and personal relationship skills.

Certified Lean Six Sigma Master Black Belt with a unique blend of change management, group facilitation, program deployment experience and success in quality, operations, consulting and coaching.

Specialized in implementing Toyota Production System in various industries.

Core Competencies

Lean Six Sigma • Facilitation • Statistical Problem Solving • Process Improvement • Change Management

Project Management • Training • Strategic Planning • Insurance • Manufacturing

PROFESSIONAL EXPERIENCE

UNITED GUARANTY/AIG - Greensboro 08/2012-01/2017

A Mortgage Insurance Company

Business Process Improvement Manager/Lead

Advised business leaders on process improvement project selection in alignment with company strategic initiatives; designed project approaches and led project execution

Led business architecture development for a multimillion dollar transactional system replacement project. Included organization capability assessment, risk assessment, vendor selection, implementation road map development, business process re-engineering, business epic and user story development using Agile methodology.

Led multiple improvement projects in operations, resulting in $750K estimated savings, created effective metric tracking processes and implemented new labor staffing models.

Led quarterly Loss Reserve Review initiative, improved cycle time 10% and improved corporate compliance.

Streamlined a critical process for the Life Insurance division, generating an annual savings of $160K.

Developed Lean Six Sigma Yellow Belt for IT and facilitated Lean Six Sigma Yellow Belt training sessions.

LINCOLN FINANCIAL GROUP - Greensboro 07/2005 08/2012

A Life and Annuity Insurance Company

Managing Consultant

Identified, designed and executed process improvement projects; designed and managed the Continuous Improvement Academy

Established a Continuous Improvement Academy which designed and developed consultant and employee training, leading to much more effective deployment of resources.

Developed and deployed a Lean Six Sigma Greenbelt program with an initial launch of 38 candidates and 37 projects with estimated $1million savings. Facilitated ongoing LSS training and mentored Greenbelts through certification.

Built one consistent Shared Service QA process used by four business call centers serving different customers. Executed change management and collaboration with all call centers, enabling senior management to have a holistic view and assessment of each call center’s performance.

Drove a project to reduce the need of employing extensive external legal counsel, consolidating the number of external legal counsel firms by 75% and improving the company’s ability to negotiate pricing.

Led IT Security Administration Process Improvement project, gaining 15% capacity gain without hiring new staff.

Ling Rogers Page 2 of 2

LINCOLN FINANCIAL GROUP - Managing Consultant, continued….

Led Quarterly Financial Reporting project that reduced cycle time by 5 days (12.5%) and enabled the reporting team to meet deadline without overtime.

Served as liaison to an external consulting firm on a project to develop and implement a new operating model for New Business and Underwriting.

GILBARCO/VEEDERROOT, INC – Greensboro 09/1993 07/2005

A Gasoline Dispenser Manufacturing Company, parent company: Danaher

Danaher Business Manager/Mechanical Engineer

Organized and facilitated Kaizen events in US and China; set up an off-shore production operation

Organized and facilitated numerous Shingijutsu Kaizen events, implementing the Toyota Production System across multiple Danaher manufacturing plants in the US and China, resulting in new product designs, new production lines set up, new cell designs, with $3.4M inventory reduction and operation efficiency gain.

Facilitated and led kaizen events, resulting in $2M savings in inventory and operation efficiency gain.

Led a Gilbarco-China joint venture manufacturing team and set up an off-shore production operation.

PROFESSIONAL DEVELOPMENT

Certified Lean Six Sigma Master Black Belt (North Carolina State University)

Certified Prosci Change Management practitioner (Prosci)

Certified Leadership Strategies facilitator (Leadership Strategies)

Certified Master Black Belts (Danaher)

o5S/Visual Management

oStandard Work

oDanaher Materials Process Pull System

oProduction Preparation Process

oVariation Reduction Kaizen

oTransaction Process Improvement

EDUCATION

MSME, North Carolina A & T State University, Greensboro, NC

BS, Material Science and Engineering, Shanghai Jiao Tong University, China

LANGUAGES

English

Chinese (Mandarin)

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