Technical Support Quality Assurance

Erika Elaine O’Dell

Greensboro, NC

Home: 336-***-**** Cell: 678-***-****

acy4ju@r.postjobfree.com

QUALIFICATIONS SUMMARY

Highly motivated Senior/Lead QA/Technical Analyst and Trainer with over 17 years of solid testing and QA experience in all phases of software development life cycle, including requirements gathering, risk analysis, test planning, scheduling, scripting, testing and defect tracking

20+ years’ experience in the Healthcare Industry

Proficient at using manual testing tools to troubleshoot systems, data validation, user acceptance, positive and negative, functionality, object and collaborative and regression testing

Outstanding track record as an innovative problem solver, highly skilled in reviewing existing processes and procedures to develop streamlined practices.

Proven ability to manage work load under extreme deadline situations

Goal oriented, superior organizations skills, and extremely detail-oriented

Strong interpersonal skills and team player, very adept at supporting others to achieve goals and objectives

Go to person, credible resource and superior work ethic

Proficient in the Microsoft Office Suite

Excellent communication skills, verbal, written, English is native language

Extensive working experience with SDLC best practices in Agile and Non-Agile environments

As a Team Lead, polished leadership skills, with ability to motivate teams to increase productivity

Expertise in full project life cycle development for implementation and integration. /

Deep understanding of technology with focus on delivering quality products and customer care

TECHNOLOGIES

Business Applications:

SharePoint, StarTeam, Rally, Quick Test Professional, ALM,MyEclipse, Lotus Notes, Squish, Citrix XenApp, Citrix Xen Desktop, ElementTool, Issue Manager, Buggit, Microsoft Word 97/2000/XP/2010, Microsoft Excel 97/2000/XP/2010, Microsoft Outlook 97/2000/XP/2010, Microsoft PowerPoint 97/2000/XP2010, Microsoft Project 98/2000, Microsoft Visio Pro 2000/2002, Helpdesk, Symantec ACT!, Concur; Cute FTP, PC Anywhere, RDC, TMS, VPN, UltraEdit-32, Snagit, SOAP UI,SAP, FileZilla, Putty, VersionOne, PgAdmin, Hudson, GIT,TextPad, NotePad++, Confluence, Tail, JIRA, Service Now,TargetProcess, Toad, Microstrategy, BlueZone3270, Microsoft Project

Operating Systems:

Windows 2000 Professional, Windows 2000 Server, Windows NT 4.0 with RAS, Windows NT 4.0 Server, Windows 3.x / 95 / 98/2000, Windows XP, Professional, Windows 7, Windows 8, Macintosh, Windows 10

Design:

Adobe PageMaker 6.0, Adobe PhotoShop 5.0, Macromedia Dreamweaver 4, Microsoft FrontPage 98/2000, Microsoft Publisher 2000/2002/XP, PrintShop 12, Coreldraw 11

Languages:

HTML, Visual Basic, JavaScript, SQL, Unix, Cobol (basics), .NET, XML, CSS, Java, Visual Basic

Databases:

Microsoft Access 97/2000/XP, Oracle, Sybase SQl, SQL Server, Postgres, MySQL, DB2, Netezza

Hemodynamic Monitoring Systems:

Witt Series IV, GE Medical MAC-Lab 5000 (HT), GE MAC-Lab 7000 (HT/HL7), GE MAC-Lab IT (HT/HL7), GE Medical CardioLab 7000 (HT/HL7), GE Medical Cardiolab IT (HT/HL7)

Hardware:

Compaq, IBM, Toshiba, Hewlett Packard, Dell, Gateway, Acer, Apple

Erika E. O'Dell

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PROFESSIONAL EXPERIENCE

CRG, Greensboro, NC (Employer) 03/15 – Present

Volvo Trucks, Greensboro, NC (Contract Company)

Senior QA Analyst

Involved in creating Functional Test Cases and Regression Test Cases based on Design documents and JIRA Stories

Created and executed SQL queries to verify database, message logging

Identifying errors in tables and server logs, troubleshooting and researching the issues prior to escalating to the development and/or project team

Involved in whole SDLC (software Development Life Cycle) performing Integration, Smoke, Functional, Regression, System and User acceptance Testing.

In keeping with the Agile methodology, participated on Grooming Meetings, Technical Reviews and other related meetings

Utilized UNIX to further validate file processing and troubleshooting measures

Verified Requirements Coverage by conducting walkthrough meetings of test plan, and scenarios with business analysts, project manager and test supervisors

Developed test cases for multiple applications and processes to cover overall quality assurance testing

Manual testing using Quality Center to develop test cases, multiple test scripts, executing and logging defects

Apex Systems, Greensboro, NC (Employer)

Wells Fargo, Winston Salem (Contract Company) 07/15 – 02/15

Convergence Test Coordinator

Oversee delivery of 39 implementations of new product software for Interface partners across the U.S.

Responsible for development and maintenance of project delivery processes

Act as primary point of contact and escalation for clients

Coordinate and schedule the activities of the development, QA and delivery teams

Triage and Track Defects, internally and for Interface Partners

Work with Interface Partners in meeting customer solution requirements

Tracking and triaging defects helping to determine severity, priority and ensuring timely delivery of code for Fix Packs, Production, Pilot and Big Bang deployments

Responsible of daily, weekly and monthly reporting

Lead Daily Standups

Addeco, Greensboro, NC (Employer) 02/15 – 5/15

BB@T, Winston Salem (Contract Company)

Lead SQA Analyst

Responsible for setting and adhering to timelines on Project, Department and Team levels

Attend and Participate in Project Design sessions

Leading and Mentoring QA Test Leads, onshore and offshore teams

Defining QA Processes

Create Presentations and Present them for meetings and Project Portfolio

Work hand in hand with Department Heads and Clients to ensure coverage and proper execution of all UAT Testing across all LOBs

Assist Team with Test Case Review, Documentation, workload and bridging the gap to Project Committees

Erika E. O'Dell

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Riverside Technologies, Melbourne, FL (Employer) 07/13 – 02/15

GE Transportation Services, Atlanta, GA (Contract Company)

Senior Quality Analyst

Created comprehensive test plans, for current and past testing and projects

Responsible for Converting existing test plan spreadsheets to ALM format and uploading into ALM

Daily manual functional testing

Back-end testing via SQL queries using Postgres PgAdmin

Regression testing as needed for individual testing items and staging testing at the end of each Release Cycle

Performed Web Service Testing via Soap UI

Lead QA for all ExpressYard team projects

Logged defects against BLI’s (Backlog Testing Item), projects and regression testing in VersionOne, JIRA and TargetProcess

Maintained requirements and documentation in Confluence Wiki

Performance testing as needed

Lead Liaison between Development team, Technical Writers, UAT Teams and L2 and L3 Support

Trained/On boarded new hires and interns

Responsible for maintaining QA, Test and UAT environments

Scrum environment – Kanban board/daily standups/BLI estimations

Attended JAD sessions, as my role is expanding to perform some Business Analyst duties, including, but not limited to, assisting in creating the requirements documentation

Actively participated in Retrospective meetings

Worked very closely with developers, product and project management to ensure the best possible end-to-end testing of the software and services

Actively participated in demos for stakeholders, by demonstrating changes, new functionality and bug fixes for the upcoming release

McKesson Technologies, Alpharetta, Georgia 10/11 – 7/13

Quality Assurance Analyst III

Responsible for validation of Mckesson (Horizon) Lab Application through adhering to the best practices of the SDLC

Created and execute tests plans using Excel and Quality Center Manual Runner

Track found defects and enhancements via Star Team and Rally

Thoroughly tested and validated Change Requests

Involved in the test case walkthroughs, assessment meetings.

Responsible for the outlining and adhering to Best Practices

Build and produce test-plans and test-cases for Horizon Lab application in accordance with the associated User Stories and Acceptance criteria.

Perform functional, system, performance(constraint) and regression testing in accordance with Sprint cycles

Deployed, Configured, and maintained new release and upgrades to various environments

Evaluate Business, Systems Requirement and Process documentation

Perform and audit Artifact Test Case Review of offshore team’s test cases

Share findings and outcomes during testing with project managers, developers, business analysts and fellow teammates during daily stand-up meetings

Cooperate very well with development group to resolve issues that arise during test execution.

Conducting and maintaining several projects with very aggressive deadlines.

Responsible for peer reviews of test plans and testing for offshore team

Erika E. O'Dell

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iHealth Technologies (iHT), Atlanta, Georgia 9/06 – 10/11

Software Testing Analyst III

Develop and maintain library of testing scripts for maintenance, new functionality and regression testing of software applications

Analyze business and system requirements, manage development of specifications to create and execute detailed test plans, and verify bug fixes.

Served as Team Lead and Testing Lead for on/offshore teams on many projects; including but not limited to: ICD9 to ICD10 conversion, software and hardware integration to outside vendors, conversion to new platforms and environments, confidential projects, etc.

Adept at leading by example, marshaling resources and creating professional atmosphere to accomplish objectives.

Worked extremely hard and effectively to bring the level of system and regression testing to a much higher standard for the ICRS tools, ensure the stability of the applications by the drastic reduction of defects.

Effectively provided work effort estimates

Complete testing on all SPRs slated for a given release

Maintain proficiency in Quality Center, Quick Test Professional, Test Director and other testing solutions

Create QA process, protocol and set the standard for company-wide testing

Act as a liaison to the Software Development Department

Responsible for creating, designing and maintaining test plans

Responsible for testing of all company applications, including updates, maintenance releases, bug fixes and regression testing

Create and maintain user documentation, instruction manuals and test environment requirements document

Mentored & trained new team members

InterAct Public Safety Systems, Atlanta, Georgia 6/06 – 8/06

Quality Assurance Specialist II

Create and execute comprehensive testing scripts, test plans, and test cases to ensure software operational integrity across multiple platforms and technologies

Perform crucial ad hoc testing of software applications for major software releases, fixes and regression testing of new iterations

Provide 3rd level technical support for software applications

Responsible to creating and maintaining test plans and test scripting in Quality Center

Assist with QA of internal and end-user documentation

Collaborated with Quality Assurance team to create and implement internal ISO documentation

VHA-Goodroe Healthcare Solutions, LLC., Atlanta, Georgia 6/98 – 6/06

QA Analyst

Responsible for QA Analysis of client data

Perform, design and develop test strategies, cases and plans for multiple applications.

Conducted system integration testing and ad hoc testing of all hemodynamic, ADT and billing interfaces for new software releases

Worked with languages and protocols such as HL7, XML and other medical proprietary communications

Conducted regression testing of maintenance releases

Perform ad hoc testing of all hemodynamic, ADT and billing interfaces for major software releases, fixes and regression testing of maintenance releases

Responsible for testing throughout the software lifecycle, work closely with development team and client to discover and fix issues at all stages from requirements through release

Assist with creation of design documentation for hemodynamic interfaces, ADT and billing interfaces

Responsible for creation and execution of testing plans

Create and maintain instructional documentation for vendors and in-house

Provide 2nd level technical support for all hemodynamic, ADT and billing interfaces

Implementation Specialist

Conduct training classes on all software applications for new and existing clients, on-site and in-house

Responsible for creating and maintaining client and end-user documentation and training materials

Responsible for building client inventories and database prior to installation

Responsible for installing software on client workstations and servers in hospital, labs and other medical facilities

Manage timelines for client installations

Sales and presentations, domestic travel

Erika E. O'Dell

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Technical Support

Provided 1st level technical support to clients for all software applications and end-user issues

Provided internal support of all software and hardware

Served as liaison between vendor and clinical support

Benchmarked and harvested client data

Performed end-user training with client IT departments and hospital staff

C. Willis Sherrer, MD, Atlanta, Georgia 12/95 – 5/98

Mack A. Jones, MD Atlanta, Georgia 8/89 – 12/95

Medical Specialist

Conducted patient interviews and eductional training

Provided patient care and counseling

Ensured office compliance with OSHA and HIPAA guidelines

Acted as liaison between doctor and patients

Responsible for documentation of office procedures, communications and transactions

Analyzed and solved patient problems (pre-screening)

Negotiated surgery pre-certifications with insurance companies

Processed claims, including insurance and patient billing, coding diagnosis and procedure codes

EDUCATION

DeVry Institute of Technology, Atlanta Campus 1998 – 2000

Bachelor of Science in Computer Information Systems (GPA – 3.7/Magna Cum Laude)

National Education Center, Bryman Campus 3/89 – 9/89

Medical Assistant Certification (GPA – 4.0)

TECHNICAL SKILLS

Able to lead with confidence adhering to timeline/deadlines, processes all while abiding by Best practices

Proficient in QA Analysis, creating, maintaining and executing test environment/technical documentation

Superior communication, organizational, problem-solving and troubleshooting skills

Self-motivated; able to set priorities to achieve immediate and long-term goals and meet operational deadlines

Excellent customer support experience and highly developed interpersonal skills.

Work well independently and as a team member

REFERENCES

Available upon request.

Contact this candidate