Sales Customer Service

Dixie J. Burbank

**** *** ***** ****, *** Prairie, WI 53590 608-***-**** *************@*****.*** Objective

To work in operations, fleet safety and management and to expand into Environmental Health and Safety building on my practical work experience spanning over 28 years. Education

BACHELOR OF SCIENCE DEGREE 1982 UNIVERISTY OF WISCONSIN - LACROSSE

Major: Health Education

Minor: Psychology

Related coursework: Coaching Concentration

MASTERS OF SCIENCE DEGREE MAY 2018 UNIVERSITY OF WISCONSIN - WHITEWATER

Major: Environmental Health & Safety

Some MBA courses

Skills & Abilities

MANAGEMENT

Successfully managed entire operations for a service related company.

Created and mapped new service offerings.

Created training manuals and trained staff and client’s drivers as well as Train the Trainer on Regulatory Compliance topics for trucking companies.

Established HR, Insurance, and Benefit packages for employees.

Monitored 401K and Worker’s Compensation plans.

Handled interviewing and hiring until company growth supported training additional staff and adding HR functions to middle management positions.

Controlled work environment for rapidly growing company including service procedures and processes.

Created original Disaster Recovery and Incident Response plans for office.

Mentored and trained key personnel for advancement in the company as the company grew.

Established employee advancement program based on skills and knowledge.

Managed travel and travel reimbursement for employees.

Coordinated and maintained vendor purchases.

Instrumental in designing and providing entire office cubicle layout with chair and desk requirements adapting to the needs of the employees. Company moved 5 times due to growth and expansion.

Began systems mapping and needs analysis for online database used for customer interaction and back room processing.

SALES

Handled initial sales growing the company by 200% the first two years. Page 2

Created consultative sales approach to educate the clients on regulatory compliance requirements by both state and federal governments.

Created sales and marketing collaterals.

Maintained heavy nationwide travel schedule.

Assumed all sales responsibilities as well as sales management through 2007. Hired VP of Sales and continued with sales support and new client development.

Background in Insurance Sales.

COMMUNICATION

Become subject matter expert on Federal Motor Carrier Safety Regulations.

Taught training classes internally and externally on subjects such as Driver Qualification File Management, Hours of Service, Drug & Alcohol 60/60 Supervisor training, Hazardous Materials Packaging and Handling, Vehicle Inspection and Repair, Driver and Employee Background Checks, Commercial Driver’s License, Roadside Inspection and Accident Management, Employee Wellness, Permitting and Licensing, and Fuel Tax Reporting.

Currently oversees operations while also guiding and training sales and customer service personnel.

Continuing operational assessment of newly acquired company in California.

Handling all Occupational and Department of Motor Vehicle Bonded Web User permits for ownership change.

Assumed President role of the California acquisition.

Consolidating employee programs / insurance / 401K into parent company plans.

Gave informational presentation to American Trucking Association National Accounting and Finance Committee at last annual meeting on the changing needs of trucking companies pertaining to On-board computers. LEADERSHIP

Past President of NATSA – North America Transportation Service Agencies.

Board Chair of NATSA.

Certified Department of Transportation Safety Consultant.

Corporate Vice President and Secretary since 1996. Experience

CHIEF OPERATING OFFICER ITS COMPLIANCE, INC 7/96 – 11/16

Responsible for all company operations growing from a staff of 8 to a staff of 120 including operation of a new acquisition in 2015.

Assisted in all personnel placements and work environment.

Handled operational due diligence in acquisition process.

Established, mentored, and trained entire middle management staff.

Sales and Sales Support.

NATIONAL SALES MANAGER ITSCOMPLIANCE, INC 11/88 – 7/96

Created service programs for additional service offerings and was the only salesperson until 2007 with the expansion of the sale staff.

Duel role of sales and customer service.

Contact this candidate