Customer Service Manager, Shift Lead/Supervisor, Shipping Manager

Anthony Scruggs

Lawrenceville, GA *****

Email: acy4go@r.postjobfree.com

Contact: 386-***-****

Experienced manager in warehouse and supply chain management utilizing various inventory and management solutions utilizing WMS, Scale/Manhattan, Great Plains, Sage/MAS 500. Inventory control through daily cycle count and reconciliations ensuring accuracy of inventory prior to manufacturing scheduling. Management tracking solutions through use of shipping programs and communication with shippers and clients. Vital to company operations, shipping and problem solving to meet Company goal in annual sales of $150-$200M. Excellent time management skills and multi-tasking, meeting company goals and projected targets through multitasking and planning. Accomplished building strong support staff for Costa del Mar management.

PROFESSIONAL EXPERIENCE

Shift Supervisor

COSTA DEL MAR - May 2013-Dec 2016 - Daytona Beach, FL 386-***-****

Supervising and training of personnel on second shift with aid in instruction and comprehensive guide, also resulting in an increase in accuracy and production output by 50% compared to first shift operations.

Managed floor operations; inventory and accuracy of raw goods by method of cycle count and resolving issues prior to manufacturing stage of product; Quality Control of raw product and assembled inventory increased by 30% compared to first shift operations.

Ensured proper distribution of finished product for proper locating into inventory.

Increase in production to inventory resulting in 40% more time for inventory cycle count reconciliations, resulting in an increase in available inventory for distribution to clients, Academy Sporting Goods, Dick’s, Cabella’s Sporting, as well as smaller distributors and individual clients.

Training of personnel in WMS, cycle counting, reconciliation, quality assurance with accurate results, adding $350,000 of finished inventory into sellable inventory weekly.

Reference: Bill Coons, Shift Manager; Sandy Jones, HR Representative

Store Manager

Shipping Depot - Daytona Beach Shores, FL - February 2012- February 2013 (Dissolved)

Managed daily operations of Shipping Depot facility.

Direct interface to client for all aspects of packaging and shipping, customer service, internet shipping and quoting with UPS, Fed Ex, USPS, DHL carriers, and freight LTL.

Provided customer support for administrative operations, i.e. copiers, faxes, individual mail box assigning and delivery of daily mail to in house customer.

Managed daily bank deposits and record keeping.

Reference: Scott Schamay, Owner

Equipment Shipping Manager

Pevonia Botanica - Daytona Beach, FL - November 1998-July 2011 386-***-****

Managed Equipment Department shipping, receiving, and equipment repairs (electric, pneumatic, hydro);

Managed and executed all operations in warehouse; shipping and receiving via forklift, and pallet jacks.

Managed inventory accuracy by use of WMS.

Managed and executed coordination within departments for daily freight receiving and daily shipping and freight quoting, domestically and internationally via LTL, FTL, and containers for ocean transport and air shipment.

Managed distribution of materials received to appropriate departments.

Managed Customer relationships and communique with international and domestic vendors, suppliers, and manufacturers.

Provided tradeshow assistance, transporting domestic and internationally air freight and container.

Successful Customer Service and communication with manufacturer and suppliers domestically and internationally.

Light sales and supervision.

Reduction in costs afforded to company through research and communication in logistics via carriers and client.

Reference: Sylvie Hennessy, owner

Plane Captain/LSE

US Navy, San Diego, CA - Oct 1991-Oct 1999 (Honorable Discharge, Desert Storm)

Ensured aircraft safety for ready flight operations through maintenance records and visual inspections and testing.

Member of maintenance and weapons divisions for aircraft and ship board flight operations.

Lead, Supervisor, Co-Owner

1984-1998- Houston, Austin, TX.

Co-owner, Sausa's Inc., family restaurants. 1984-1990 Houston, Tx.

Aircraft Ramp Lead, Southwest Airlines. 1993-1995 Houston, Tx.

Aircraft Ramp Supervisor and Safety Coordinator, Delta Airlines. 1995-1998 Austin, Tx

Education

Austin Community College - 1996-1997, Austin. TX.

Biological Studies

San Jacinto Community College - 1990-1991, Houston, TX

General Studies

Clear Lake High School - 1990, Houston, TX

Graduate

Personal References

Jonny Smith email: acy4go@r.postjobfree.com

Kirby Buesing contact: 832-***-****

Martin Murgoski contact: 386-***-****

Contact this candidate