Customer Service Medical
Resume:
Wanda E Burns-Guess
Castle Rock, CO 80104
acy4ev@r.postjobfree.com
PROFILE
Hard-working team player with great communication skills, always punctual and with a positive attitude.
EXPERIENCE
Phlebotomy Technician 11/2016 – 12/2016
Phlebotomy Technician
oPhlebotomy overview, tourniquet tying
oVenipuncture, supplies, procedure
oVenipuncture – problems associated with venipuncture
oCirculatory system – venipuncture
oComponents of whole blood and blood vessels
oInfection control, OSHA
oSafety, dermal punctures, slides, centrifuge
oSpecial specimen handling and procurement
oTest tubes, additives & order of the draw
oSections of the laboratory – review Q&A
Wondering Stitches Garments upon Request 1986 - Present
Seamstress Owner/Operator
oGreat customer relations.
oAlmost any type of garment.
oCostumes /some Cosplay costumes.
oCreating new garments from scratch.
oAlterations.
oBlankets, handmade quilts.
oMen and women wallets, purses, hand bags, sleeping bags, over night/travel bags.
oAccounts payable/receivable, billing/deposits.
oShipping and receiving; orders, stocking, and scheduling.
oOrdering and stocking supplies, planning schedule.
oHiring/Firing, evaluations, pay scales, etc.
Jane Phillips Medical Center (St John’s Health Systems) 2013 - 2016
2nd Shift Lead Supervisor
oIn charge of overseeing 15 employees.
o10 floor hospital Psych Ward, ER with 500 bed capacity.
oI was responsible for making sure patient rooms were clean.
oResponsible for doing patient rounding’s (talking to patients to ensure the care of cleanliness was to its best) for the patient and the hospital
Boulevard Diner 2012 to 2013
Lead Wait Staff
oGreat customer relations; Taking orders in person/by phone.
oCashier/Register
oExpediting food. Food prep, cooking
oScheduling/seating. Parties.
Lifespan Medical Clinic 2009 – 2011
Front Desk Secretary & Lab/Medical Assistant
oAnswering multiple phone lines.
oAccounts receivable and payable.
oOn hands Phlebotomy training, (Blood draws, centrifuge, specimen handling) & EKG’s.
oMedical records, filing, faxing, ten key.
oSetting appoints both in the computer and in the books.
oRooming patients, drawing lab, taking vital signs.
oPreparing medical and disability records of other facilities.
Outlaws Chophouse 2008 - 2009
Shift Supervisor
oGreat customer relations by phone and in person
oCooking, baking, and other food prep; Expediting/serving food to customers.
oCash register, phone, and computer skills.
oHost/seating arrangements, creating work stations.
oScheduling reservations for customers both in person and by phone.
oChecking work of employees; opening/closing store; turning off/on store alarms.
oOpening store, closing store and turning off and setting store alarms.
Custom Leather Saddlery 2006 – 2008
Sales Clerk Retail/Wholesale
oGreat customer relations by phone and in person.
oRetail sales in leather goods,
oShipping & receiving;
oComputer, phone and register skills.
oDecorating and redecorating different areas of the store.
oSetting reservations for Wedding, baby showers and other gifts for customers.
St. Francis Hospital 2001 – 2006
Front Desk Scheduling Coordinator/Insurance/Accounts receivable/payable
Neurophysiology/Pulmonary Diagnostics
oGood customer service, greeting and acknowledging customers in a friendly and professional manner.
oSecretarial duties, specific knowledge of medical terminology of hospital, clinic, and laboratory procedures.
oScheduling appointments for EEG, EMG, EKG, EDG, Sleep Study and Pulmonary Diagnostic Testing for patients.
oScheduling/Rescheduling appointments for patients and with other facilities for Doctors.
oProcessing patient accounts, receivable and payable of cash/credit, and insurance claims.
oFiling, copy machine, faxing, typing/computer skills, ten key,
oCompiling and recording medical charts for paperless charting.
oCreating medical charts, reports and correspondence.
oNAPT
Phlebotomy Technician Specialist
Southeast Denver Campus
3600 South Beeler Street
Denver, Colorado 80237
Brian Sterling Treu, Director
State Certificate # CO-1198-1208
11-5-2016 – 12-10-2016
o
National Association of Phlebotomy Technicians
Drew Sellers – Executive Director
NAPT Certificate # 106239
Issue Date 12/2016 Renewal Expiration Date 12/2018
o
NWACC
Typesetting and Basic Computer Skills
Certificate 1995
American Jr. College 1979 - 1980
Working towards earning a
Medical Office Assistant and Business Management Certificate.
Bentonville High School
GED 1975 – 1976
Languages
Some Sign Language Learned sign language in High School
REFERENCES
oAvailable upon Request
REFERENCES
Name Phone Address
Cindy Cain 918-***-**** 300 SE Waverly Ave.
Bartlesville, OK 74006
Kendall Sumar 918-***-**** 5573 Terri Ct.
Bartlesville, OK 74006
Leona Garner 479-***-**** 1515 W Olrich St.
Rogers, AR 72756
Tim Enders 918-***-**** 414 SE 4th St.
Bartlesville, OK 74006
Mike Hubler 918-***-**** 3500 SE Frank Phillips Blvd
Bartlesville, OK 74006
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