Customer Service Sales
Resume:
VERONICA R QUICK
****B Millers Ferry Rd, Vernon, FL 32462 850-***-**** **************@*****.***
SUMMARY
Over 30 years’ experience in every aspect of Customer Service
SKILLS
Excellent Customer Service skills
Microsoft Internet Explorer, Excel, and Microsoft word
Point of Sales systems
Multiple line Phone System
EXPERIENCE
December 2015-Current
Customer Service Rep
Teleperformance
Panama City Beach, Florida
Help Customers with all aspects of their Cell Phone Service.
Addressed customer issues with their bills. Sales and Service.
April 2014 - November 2016
S.I.S. Manager, Sales, Guest Concierge Service Department, General Merchandise
Harley Davidson of Panama City Beach
Panama City Beach, Florida
Created the optimum Customer Experience for each customer. Sales, Data Entry, scheduling customer appointments for routine maintenance/repairs and organized events for team members.
May 2011 - November 2013
Manager
B&S Liquors-Bungalow Package
Panama City, Florida
Increased sales by 30% and lowered pilferage by 50%. Managed the daily activities of all store staff, including sales, customer service, and inventory control, Ordering and maintaining location to company standards.
March 2007-August 2010
Tire Manager
Firestone Complete Auto Care
Panama City, Florida
Increased tire sales 15%, maintain tire inventory to meet all needs of customers, open & close store, make daily deposits, do monthly paperwork. Supervise tech to make sure work in completed on timely basis.
November 2006 - March 2007
Department Manager
Goody's Family Clothing
Panama City, Florida
Customer service, maintain department to company standards, merchandise, create displays, stock, returns and lay-a-way
December 2005 - June 2006
Inventory Specialist/Customer Service
Hollywood Spirits
Panama City Beach, Florida
Input invoices in to computer system on a weekly basis for 3 locations, transfer merchandise between 4 locations on a weekly basis, Stock, cover shifts and maintain company standards on merchandising. Periodically audit inventory in all locations. Customer Service
September 2003- March 2005
Retail Store Manager
Alltel Communications
Panama City, Florida
Design and implement initiatives and methods/procedures to make Alltel Communications stand out in wireless communications. Ranked 360 when became Manager, in 3 months’ store ranked #1 and remained there by Coaching, develop and preparing sales team to meet and exceed defined sales, retention, quality, and service objectives. Managed the daily activities of all store staff, including sales, customer service, and inventory control. Addressed customer issues with their bills. Sales and Service.
November 1996 - June 2002
Craft Manager, Store Trainer, Customer Service Supervisor
Ames Department Store
Lexington Park, Maryland
Customer Service, worked out freight for both the Domestic and Crafts department, maintained the departments above company standards. Increased sales by 20% in the first 6 months. Prepared the department for inventory.
Human Resources, Payroll Clerk, Ordered Store Supplies, Back Office Clerk, Jewelry Associate, Merchandise, Sales Floor, Customer Service Supervisor, Trained co-workers in various positions, Microsoft Word and Excel
July 1992 - June 1994
Manager
Check Express
Jacksonville, Florida
Customer Service
Collections on Returned Checks
Order and Deposit Cash daily. Managed the daily activities of all store staff, including sales, customer service, and inventory control
November 1984-November 1992
United States Navy
Certified Jet Engine Mechanic
Inspect, fuel and launch/recover plains for flight.
EDUCATION
September 1981-June 1985
High School Diploma, Rincon High School, Tucson AZ
June 1986
Certified Jet Engine Mechanic, AD "A" School NATTC Memphis TN
INTERESTS
Motorcycles, Wood Crafts and Landscape
REFERENCES
Jeannie Eisenhute
General Manager
Ames Department Store
101 Cuiaba Drive
Punta Gorda, Florida 33983
Employer: Ames Department Store November 1996 – June 2002
Cathy Curtis
Alltel Communications
63 Rosemont St
Clayton, AL 36016
Employee: Alltel Communications, Sales Representative
Marta Rose
Marketing Manager
Harley Davidson of Panama City Beach
14700 Panama City Beach Parkway
Panama City Beach, Florida 32413
*****.****@******.***
Co-Worker: Harley Davidson of Panama City Beach from April 2014-November 2016
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