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Customer Service Manager

Location:
Raleigh, NC
Posted:
March 04, 2017

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Resume:

William L. Aaron Jr.

**** *** ******* **

Raleigh, NC 27614

973-***-****)

acy4do@r.postjobfree.com

CAREER OBJECTIVE

Seeking challenging opportunities to apply skills and experience SUMMARY OF QUALIFICATIONS

Background reflects extensive knowledge, experience and success in hands-on M anagement and Training in Logistics, Purchasing, Inventory and Financial Management with numerous awards for outstanding performance

● More than 20 years of successful military service in logistical operations

● Designed, develop and implement operational plans, administrative programs and production strategies that refine operations, enhance readiness and ensure services consistently meet or exceed quality standards

● Implement policies, mandates and standards, functions as liaison between upper management and staff, generates reports, analyses and summaries documenting status of operations and programs

● Supervised and trained personnel in the areas of logistics and administration

● Decision-maker; well organized and resourceful; extremely dependable in completing projects accurately and within time limitations

● Granted SECRET clearance

● Skilled in Windows, Microsoft Word, Power Point, Excel and Military Logistical Software programs and many various Database Systems (WellView, PBUSE, ULLS-S4, ULLS-G, DPAS, PC-IPMS and the Evolution Version of SPBS-R) PROFESSIONAL EXPERIENCE

Logistics Coordinator, C hevron Deepwater Drilling, Gulf of Mexico 2012-2016

● Responsible for all Logistical Operations for a million dollar a day operation on 1 of Chevron’s 6 Drillships in the Gulf of Mexico

● Prepare Daily, Weekly and Quarterly Reports for the Houston Headquarter Office

● Manage call outs of personnel and equipment as needed working with the shore based personnel

● Coordinates the logistics of material and equipment for rig and production operations - mobilization and de-mobilization of 3rd party equipment

● Communicate with the Well Site Leader on status of logistics coordination 2

William L. Aaron Jr.

● Track costs related to the drilling operation

● Assist with identification, accumulation, containing, labeling and disposal of all hazardous and non-hazardous wastes generated on site

● Oversee all logistics transportation crew boats, workboats, tug boats, helicopters, trucking, etc

● Coordinate all service personnel movement to/from rig by boat and helicopter

● Account for all rentals and purchased equipment during drilling operations

● Adhere to all federal and state regulatory requirements associated with the shipping of hazardous material tracking rental tools, call outs of service personnel and equipment daily operations and environmental reporting

● Competent in various wells operations reporting systems such as Dims, Open Wells, WellView

Team Chief, H oneywell (HTSI) Afghanistan and Iraq 2007-2011

● Managed over $7 billion dollars of Theater Provided Equipment and OCIE Property Book inventory for more than 550 hand receipt holders using PBUSE

● Provide property book support to the Army Material Command (AMC), Army Sustainment Command (ASC), specifically to the Contingency Contracting Organization (CCOs) and Army Field Support Brigade (AFSB) in support of the Global War on Terrorism (GWOT), Operations Iraqi Freedom (OIF), Operation Enduring Freedom (OEF)

● Property Book supply representative to all customers; responsible for day-to-day property book activities including posting, editing, and filing of all property book documentation

● supervises and train assigned data entry clerks to implement logistic operational plans, administrative programs and production strategies that refine operations, enhance readiness and ensure services consistently meet or exceed quality standards

● Responsible for accountability and maintaining team equipment, to include GFE Logistics Manager, U S Army (various duty stations in The United States, Europe, Asia and the Middle East) 1990-2007

● Europe, North Atlantic Treaty Organization (NATO)

● Managed over $1.2M of Organizational/OCIE Property Book inventory for 10 companies using Defense Property Accountability System (DPAS) with zero discrepancies

● Served as Assistant Property Book Officer

● Designed, develop and implement logistic operational plans, administrative programs and production strategies that refine operations, enhance readiness and ensure services consistently meet or exceed quality standards

● Initialized and maintained a Central Issue Facility Annex (C.I.F.) for the Southern Europe

● Prepared accountability reports and provided guidance and training to Army personnel located in 4 countries though out Southern Europe

3

William L. Aaron Jr.

● Managed the Government Purchase Card (GPC) with 100% accuracy

● Managed a team of 4 property book personnel

● Ft McPherson, GA

● Managed a $1M annual budget in support of a $10M inventory for a Theater Movement Control Battalion (EAC) consisting of 23 companies and supporting over 350 personnel in an international country under stressful conditions using SPBS-R with zero losses for over four

(4) years

● Served as Assistant Property Book Officer

● Supervised coached and trained 6 personnel in requisitioning, purchasing inventory, budget forecasting, convoy tracking, contracting, maintenance reporting and other areas of logistics and customer service

● Egypt and Isreal

● Managed a logistical department supporting an aviation company of 200 personnel and an inventory of over $6 million dollars.

● Maintained an Arms, Ammunition and Explosives storage facility, K ey Control Custodian, Mail Representative, and Repairs and Utilities Manager

● Ensured that proper distribution and inventory procedures were followed with total accuracy through announced and unannounced inspections

● Advised and briefed senior personnel on logistics matters

● Pentagon, Washington, DC

● Organized and managed over 35 ADPE accounts using the Personal Computer-Information Processing Management System (PC-IPMS) valued in excess of $22M in support of the Secretary of Defense

● Designed, develop and implement logistic operational plans, administrative programs and production strategies that refine operations, enhance readiness and ensure services consistently meet or exceed quality standards

● Coordinated with equipment custodians to process issues, turn-ins, transfers and provided inventory status reports with 100% accuracy

● Facilitated a class for personnel attending the Army’s Primary Leadership development Course(PLDC) with a 99.8% pass rate of personnel

● Camp Greaves, South Korea

● Established and directed supply and inventory control functions

● Maintained accurate accounting records using manual and automated systems

● Stored, inventoried, inspected, issued, and performed maintenance on over 500 weapons EDUCATION

HAZMAT trained and certified

RIGPASS IADC trained and certified

SAFEGULF and HUET trained and certified

Supply Chain Management Certification, 320 hours, Embry-Riddle Aeronautical University Standard Property Book System-R Course (SPBS-R), 120 hours, U.S. Army First Line Supervisor Supply Management Course, 360 hours, U.S. Army Defense Property Accountability System (DPAS), 80 hours, US Army 4

William L. Aaron Jr.

Property Book Unit Supply Enhanced (PBUSE), 40hours U.S. Army Leadership Development Course, 160 hours, US Army

Supply Specialist Course, 360 hours, U.S. Army

US Army Ranger School, 360 hours, US Army



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